Daylen Reyes

Phoenix, AZ

NMLS 2631102

Senior Banker

Daylen's Reviews

Sherwood Daniel
I had some issues that were not Daylen's fault. First, I was charged points for 9+% interest rate which I think is way high for my 2th. I was told that, at closing, personal loans would be paid directly but the checks were sent to me directly which took me hours to find account nrs and addresses and then go to post office and now praying the post office does their job. Also my 1st due date is June...I had some issues that were not Daylen's fault. First, I was charged points for 9+% interest rate which I think is way high for my 2th. I was told that, at closing, personal loans would be paid directly but the checks were sent to me directly which took me hours to find account nrs and addresses and then go to post office and now praying the post office does their job. Also my 1st due date is June 1st but when I tried to set up auto pay with bi-weekly payments, It tried to force me into 1st payment on May 4th which is two weeks after closing so I had to settle for monthly payments + 200 each month starting June. I still have some checks for min amount 30.00, 16.00 ect to go through the same routine for revolving credit cards. Almost not worth the effort to figure out where to send them. It would have been easier if they had just included it with my bank deposit. Also $180.00 for a credit check. I'm probably going to let the dust settle on this and refinance this 2th with a reasonable 5% loan in a few months.Read MoreRead Less
Daylen Reyes
Reply from Daylen Reyes:

Dear Sherwood,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than five stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service in which we take our integrity very seriously. As a licensed mortgage banker, it is my top priority to set my clients...Dear Sherwood,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than five stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service in which we take our integrity very seriously. As a licensed mortgage banker, it is my top priority to set my clients up for success, meet your loan goals, and create a seamless process. I do see that you were able to speak with our Client Relations team regarding your concerns. Please know that I am here for you in the future.Read MoreRead Less

JANET CDEBACA
Daylen was extremely helpful.
Adam Struck
The entire refinancing process went incredibly smoothly. I reached out to Rocket after getting frustrated with another lender during the process - the difference was night and day. The whole team here was very responsive and made everything easy to understand. Saved me a ton of money and was able to close in just under 2 weeks!
Bonnie Ramirez
We wanna thank you Daylen for all the support and guidance you gave us throughout this journey to happiness . THANK YOU so much for your hard work and for guiding us threw an experience we thought was gonna be tough but pushed threw it all we’re happy with Rocket Mortgages for also helping us threw it all and we are beyond thankful for you Daylen good job and keep doing what your doing your ...We wanna thank you Daylen for all the support and guidance you gave us throughout this journey to happiness . THANK YOU so much for your hard work and for guiding us threw an experience we thought was gonna be tough but pushed threw it all we’re happy with Rocket Mortgages for also helping us threw it all and we are beyond thankful for you Daylen good job and keep doing what your doing your Awesomeness 🙏🤝👍🏼Read MoreRead Less
Kenny Harlan
Nice work! Many thanks, and much appreciated
Kristina Cantu
Daylen was amazing through the whole process. I will definitely recommend Rocket mortgage because of my great experience with Daylen!
Gilberto Garcia
I was apprehensive at first,Daylen was excellent at explaining things to me in terms it makes sense and as a result, I was able to make a good decision.
cathy
Daylen was GREAT! He was always polite, patient, courteous and helpful. From the beginning he helped and explained every step in the process. he was always accessible to us and quick to return our emails or calls. he is a great asset to your company. Our geat thanks!