Jacqueline Rodriguez

NMLS 2054840

Triple Crown Banker

Jacqueline's Reviews

Lucy Nuremberg
Jacqueline was friendly, but very disorganized and frustrating to work with. Became unresponsive during the latter half of the process so I relied on others from RM
Jacqueline Rodriguez
Reply from Jacqueline Rodriguez:

Dear Lucy,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear Lucy,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.

Thank you and have a great day!Read MoreRead Less

Benedetto Regalbuto
Very easy to talk to about the whole process.
vivian Ck
Jacqueline Rodriguez was absolutely wonderful to work with throughout the entire loan process. She was patient, professional, and took the time to explain every step clearly. No matter how many questions I had, she was always kind, informative, and quick to respond.
Tom Kilgallon
Jacqueline was very helpful, knowledgeable and responsive every step of the way! A pleasure to work with.
Brenda Sides
She was very helpful from the very beginning. I wasn't even sure that I was going to be able to refinance. She works so hard to get it done and I'm so very thankful.
John Chin
One evening I came across Rocket Mortgage on YouTube , just out of curiosity I clicked on page and started filling out form for a loan. I continued filling out but stopped. I assume Jacqueline saw my attempt at filling out the form, she asked if she could help. I thought it was some kind of scam since she asked for my SS # I tried to close but she typed a few words that made me think it wasn’t a ...One evening I came across Rocket Mortgage on YouTube , just out of curiosity I clicked on page and started filling out form for a loan. I continued filling out but stopped. I assume Jacqueline saw my attempt at filling out the form, she asked if she could help. I thought it was some kind of scam since she asked for my SS # I tried to close but she typed a few words that made me think it wasn’t a scam. As we were communicating with each other via messaging, she told me she can save me $$ since she saw what my financial situation is. As soon as she stated that, I thought how could she know about my financial situation. I realized that she got my information via a Rocket Mortgage customer via my name.
Jacqueline worked out what could be paid off and what I could save. I decided to go for it. I have had a great experience with corresponding with Ms Jacqueline throughout my ordeal with my second Rocket Mortgage loan. If I had any problems she would guide me through via text messsge or call. Ms Jacqueline is an awesome benefit for Rocket Mortgage since she’s very knowledgeable of her work. Ms Jacqueline is very friendly and helpful in certain situation. Ms Jacqueline is always in communication with me as the loan is being processed. I consider her a friend after what I went through with this loan. I would definitely recommend her time to others for a mortgage!!Read MoreRead Less
Mike Toomey
Initially, I wasn't keen on taking out a second mortgage loan but, without ever being push or overbearing, Jacqueline was able to explain the pros and cons in a way that I was able to make what I felt was in informed decision. She is very friendly and easy to talk to; always answered my questions and concerns without ever "talking down" to me or losing patience. I will be quick to recommend her...Initially, I wasn't keen on taking out a second mortgage loan but, without ever being push or overbearing, Jacqueline was able to explain the pros and cons in a way that I was able to make what I felt was in informed decision. She is very friendly and easy to talk to; always answered my questions and concerns without ever "talking down" to me or losing patience. I will be quick to recommend her to any of my colleagues who are looking to purchase or refinance a home. Great job!Read MoreRead Less
Andrew Zurawski
Very knowledgeable in explaining questions about loans.
N. Hamlin
Friendly and knowledgeable. Easily accessible. Kind and understanding. She really works for her clients.
Tedd Willever
Jacqueline was fantastic throughout this process. She was always available to help with questions or issues that arose along the way.