Jacqueline Rodriguez

NMLS 2054840

Triple Crown Banker

Jacqueline's Reviews

Cynthia Tippett
Rocket Mortgage did a wonderful job helping me refinance my home. I was expecting the process to take 2–3 weeks, but Mrs. Rodriguez had me pre-approved the very evening I called. She had everything prepared and ready for me to e-sign, which made the process so easy and stress-free.

I truly needed this refinance, and Rocket Mortgage came through for me when I needed the help. Mrs. Rodriguez was ...Rocket Mortgage did a wonderful job helping me refinance my home. I was expecting the process to take 2–3 weeks, but Mrs. Rodriguez had me pre-approved the very evening I called. She had everything prepared and ready for me to e-sign, which made the process so easy and stress-free.

I truly needed this refinance, and Rocket Mortgage came through for me when I needed the help. Mrs. Rodriguez was ...Read MoreRead MoreRead Less
Cynthia Tippett
cket Mortgage did a wonderful job helping me refinance my home. I was expecting the process to take 2–3 weeks, but Mrs. Rodriguez had me pre-approved the very evening I called. She had everything prepared and ready for me to e-sign, which made the process so easy and stress-free.

I truly needed this refinance, and Rocket Mortgage came through for me when I needed the help. Mrs. Rodriguez was ...cket Mortgage did a wonderful job helping me refinance my home. I was expecting the process to take 2–3 weeks, but Mrs. Rodriguez had me pre-approved the very evening I called. She had everything prepared and ready for me to e-sign, which made the process so easy and stress-free.

I truly needed this refinance, and Rocket Mortgage came through for me when I needed the help. Mrs. Rodriguez was efficient, professional, and made sure everything moved along quickly. I’m very grateful for the excellent service I received and would definitely recommend Rocket Mortgage to others.Read MoreRead Less
Jamie Alonzo
I only spoke with Jacqueline 3 times during the process. The first contact she was overly interested in trying to convince us to make extra principal payments which would have defeated our purpose of reducing our monthly obligations overall. She understood the processes and responded to my messages. I didn't get a "warm and fuzzy" from her though. Maybe she has a big workload but a little ...I only spoke with Jacqueline 3 times during the process. The first contact she was overly interested in trying to convince us to make extra principal payments which would have defeated our purpose of reducing our monthly obligations overall. She understood the processes and responded to my messages. I didn't get a "warm and fuzzy" from her though. Maybe she has a big workload but a little warmth in her voice would improve the contacts.
All other contact points with Customer Service, Closing and the online system were excellent!Read MoreRead Less
Gregory Brown
Jacqueline made the entire process easy. She explained to me options that eased all of my aprenhensions about taking the loan.
Gennaro Bifalco
The most pleasant and professional experience, Quick and Simple process
Lucy Nuremberg
Jacqueline was friendly, but very disorganized and frustrating to work with. Became unresponsive during the latter half of the process so I relied on others from RM
Jacqueline Rodriguez
Reply from Jacqueline Rodriguez:

Dear Lucy,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear Lucy,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.

Thank you and have a great day!Read MoreRead Less

Benedetto Regalbuto
Very easy to talk to about the whole process.
vivian Ck
Jacqueline Rodriguez was absolutely wonderful to work with throughout the entire loan process. She was patient, professional, and took the time to explain every step clearly. No matter how many questions I had, she was always kind, informative, and quick to respond.
Tom Kilgallon
Jacqueline was very helpful, knowledgeable and responsive every step of the way! A pleasure to work with.
Brenda Sides
She was very helpful from the very beginning. I wasn't even sure that I was going to be able to refinance. She works so hard to get it done and I'm so very thankful.