Jonathon Robichaud

Detroit, MI

NMLS 2612602

Banker

Jonathon's Reviews

Becky Showalter
Jonathon was pleasant and helpful, at first. He was helpful starting the process and shortly thereafter. However, later when I needed questions answered, he did not respond to emails or texts. Very frustrating!
Jonathon Robichaud
Reply from Jonathon Robichaud:

Dear Becky,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the...Dear Becky,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Jacob Money
Jonathon helped us with our home refinance loan and answered every question we had. Would recommend him to anyone!
Rebecca St John
Jonathon helped us with a home equity loan. He was super communicative, helpful, and just overall a pleasure to work with.
Kevin Wolfley
Jonathon handled our loan process like a true expert. He was transparent and supportive and that went a very long way in helping us feel comfortable with this big decision. As anyone who has gone through a mortgage or home equity loan can attest - there's always SOMETHING that comes up and requires a pivot or reconsideration of things and Jonathon really made us feel supported and valued as ...Jonathon handled our loan process like a true expert. He was transparent and supportive and that went a very long way in helping us feel comfortable with this big decision. As anyone who has gone through a mortgage or home equity loan can attest - there's always SOMETHING that comes up and requires a pivot or reconsideration of things and Jonathon really made us feel supported and valued as customers throughout the entire process and especially in these moments. He was never pushy and never made us feel like his commission was more important than our goals and the outcomes of this process. Highly recommend - will definitely work with Jonathon again!Read MoreRead Less