Keanen Erb

Cleveland, OH

NMLS 2238229

Executive Banker

Keanen's Reviews

D DGT89
Had the best experience with Keanen. He was very informative, responded quickly with any questions that we had, and made himself available most any time I needed something. He was never 'pushy' in any way and was a pleasure to work with.
Damian Pacheco
Our home equity loan went well in the beginning. Keanen made sure we received the documents needed. Once we had signed everything and completed our tasks in the portal, we stopped receiving updates and we had to follow-up with him concerning the progress of the loan. Finally we received the final documents and the interest rate we were quoted was increased from the original quote. When we asked ...Our home equity loan went well in the beginning. Keanen made sure we received the documents needed. Once we had signed everything and completed our tasks in the portal, we stopped receiving updates and we had to follow-up with him concerning the progress of the loan. Finally we received the final documents and the interest rate we were quoted was increased from the original quote. When we asked about the higher rate he replied, "it's only $4 per month more." The rate was reduced to the original quote when we told him we would not continue with the loan process unless Rocket Mortgage honored their original offer.Read MoreRead Less
Keanen Erb
Reply from Keanen Erb:

Dear Damian,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to ...Dear Damian,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trustRead MoreRead Less

Cheryl Thyberg
Ridiculously pushy and rude. Refused to take no for an answer. I had to block his number. Then I still received paperwork in the mail for the 2nd mortgage was trying to sell me. Absolute scam.
Keanen Erb
Reply from Keanen Erb:

Dear Cheryl,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided you with a better experience. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I will be sure to keep your feedback in ...Dear Cheryl,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided you with a better experience. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I will be sure to keep your feedback in mind moving forward. Please let me know if there is anything I can do for you in the future. It would be my pleasure to assist if given the opportunity.Read MoreRead Less

Jenna Houston
Keanen is a stereotypical aggressive salesperson that will continue to contact you even after explicitly asking to no longer be contacted. He emails and calls on weekends, odd hours, etc. and uses predatory tactics like urgency to try and force a response. If and when we refinance or move we will certainly not be using Rocket for anything mortgage related if these are the practices they encourage.
Keanen Erb
Reply from Keanen Erb:

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you. We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach out to Client Relations at 313-373-4576...Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you. We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach out to Client Relations at 313-373-4576 if you would like to discuss this further.Read MoreRead Less

Kare Collins
Keanen was helpful when deciding whether we should refinance. We love Rocket Mortgage!
Karen Spina-Jansen
Keanen was extremely helpful and had answered my questions easily. He guided me through the steps of refinancing and was easily available. It was a pleasure working with him.
Harris Buckley
He's fantastic at his job, very understanding and helpful. Thank you 😊