Kevin Cesear

Cleveland, OH

NMLS 198531

Triple Crown Banker

Kevin's Reviews

William Davis
To be honest Kevin was great very nice and very experienced in his field. I did feel a little slighted when he did not disclose to me about the points to bring my loan percentage rate down. I explained I could find a lower rate and I gave Rocket the opportunity to match or beat it and they came close but did not disclose that it would cost me to buy down the rate. I decided to go with Rocket ...To be honest Kevin was great very nice and very experienced in his field. I did feel a little slighted when he did not disclose to me about the points to bring my loan percentage rate down. I explained I could find a lower rate and I gave Rocket the opportunity to match or beat it and they came close but did not disclose that it would cost me to buy down the rate. I decided to go with Rocket anyway due to reasons of ease of technology they offered. I just did not like that. Seemed kinda shady but hey they are a big company and what do you expect from a large corporation as such these days.Read MoreRead Less
Kevin Cesear
Reply from Kevin Cesear:

Hello Mr. Davis,

Thank you for taking the time to share your honest feedback. I really appreciate your kind words and am glad to hear you felt well taken care of throughout the process.

I also appreciate you bringing up your concern regarding the discount points. I'm sorry if there was any confusion about the costs associated with obtaining the lower interest rate. My goal is always to make ...Hello Mr. Davis,

Thank you for taking the time to share your honest feedback. I really appreciate your kind words and am glad to hear you felt well taken care of throughout the process.

I also appreciate you bringing up your concern regarding the discount points. I'm sorry if there was any confusion about the costs associated with obtaining the lower interest rate. My goal is always to make sure my clients understand all of their options so they can make the decision that's best for them, and I regret that you felt this wasn't communicated as clearly as it should have been.

Thank you for choosing to work with me and Rocket Mortgage. I truly value your business and your feedbacRead MoreRead Less

Ricardo F
Kevin Cesear was fantastic to work with—knowledgeable, responsive, and genuinely helpful throughout the entire mortgage process. He explained everything clearly, kept us informed every step of the way, and made the experience smooth and stress-free. Highly recommend!
Lee Mattison
Working with Kevin was a complete pleasure. No stress, full explanations of product, helpful with all of my questions, he is very knowledgeable and easy to talk to and trust.
E Cole
Kevin was kind and informative. He did not try to pressure me to do something I was uncomfortable with. He was timely and I enjoyed working with him.
Perry Richardson
Quick and efficient, hang on when you get started.
Grant Hamlett
Kevin was very helpful from the beginning of the process for us! He was always ready to answer any concerns we had. Very encouraging when there were a few hiccups along the way. He was always very professional and enjoyed working with him.
Patricia Sopko
Kevin was very helpful and knowledgeable, helping us to refinance our home. He explained everything and responded back in a timely manner when we reached out to him. He was very nice and we enjoyed working with him.
Jeff Sopko
Kevin was very knowledgeable and helpful as we were undecided on doing a helco or a refinance. He explained the difference and between the two and which way to proceed and the process was very smooth when we decided. Thank you Kevin
Kathryn Smith
Just closed on my loan! Kevin was great! My calls/emails were returned promptly. I never felt " left in the dark" about anything. Great experience and easily rated 10 out 10!!
Mike@Carolinagolfmart.com Apone
Kevin was extremely professional and helped us through the whole process, which was not very complicated or cumbersome. It was really a pleasure to work with him.