Mack Heitchue

Detroit, MI

NMLS 1449328

President's Club Banker

Mack's Reviews

Josef Strasser
Mack made the loan application process less stressful for us. He is knowledgeable on all parts of the application, explains and answers questions so that anyone can understand.
He was so accessible. If he did not pick up when I called it would only be a matter of minutes for a return call or email from him with instructions. His concern for us and quick responses to some unique challenges prevented...Mack made the loan application process less stressful for us. He is knowledgeable on all parts of the application, explains and answers questions so that anyone can understand.
He was so accessible. If he did not pick up when I called it would only be a matter of minutes for a return call or email from him with instructions. His concern for us and quick responses to some unique challenges prevented us from getting Buyers Remorse during the application process. I can’t imagine how this process could have been easier. We are very thankful that Mack was our Specialist in the loan application process.Read MoreRead Less
Barry Rosen
Mac's serivces were amazing. I would request him again if I was in need of a new mortgage or refinance
five stars. Returned or answered all calls in a very timely manner
Leigh Hollowell
Mack is a first class individual. He is personable and true to his word. He was prompt to get in touch with us at the beginning of the process and he held our hand all the way to the end. This gentleman is professional and has integrity, qualities that are rare today.
Thomas Zhang
Mack is amazing and he made the whole process including pre-approval, doc submission, and approval so easy for me. And I will for sure recommend Mack and Rocket Mortgage to anyone who is considering getting a mortgage loan or refinancing.
Daniel Dunbar
Mack was very helpful and very quick to respond. He definitely made the stressful experience of buying a home much easier. I would definitely recommend him and want to work with him aga
Hunter Louis
Mack was absolutely terrific. He bent over backward to help me out, and was the most personable, kindest, most enthusiastic banker I've ever spoken to. You should be so lucky to get him as your teammate! Thanks again Mack!!
Deirdre Fairfax
Mack saves the day for us on our line. We were about to back out due to the lack of attention detail in the underwriting or client service review team. After120 days or more Mack stepped in and got our loan moving and closed where before we ran into frustration upon frustration. He was great and caring in his work.
James Moore
It was a pleasure working with Mack through this transaction of buying our home. He made this process easy and worry free. If I had to do this again I would definitely request Mack. Would highly recommend him to all my family and friends for the home loan needs.
Julie Romett
Mack was amazing during the entire loan process. Very knowledgeable and professional. I highly recommend him and would personally request him for any future loan needs.
Chris Birtwistle
Mack was very friendly and helpful throughout our refinance process. He made everything extremely easy and smooth.