Maya Sarate

Detroit, MI

NMLS 2472280

Senior Banker

Maya's Reviews

Jairo Baylon
Maya was pleasant to work with, but initially she told me that we would not need my wife's income for the loan application. Later, the loan processor kept insisting we provide proof of income beyond paystubs and W-2.
Maya Sarate
Reply from Maya Sarate:

Thank you for sharing your feedback. I’m glad to hear that you found me pleasant to work with, and I sincerely apologize for the confusion regarding your wife’s income documentation.

While additional documentation can sometimes be required during the loan process based on underwriting requirements, I recognize that I could have communicated this more clearly upfront and set better expectations.
...Thank you for sharing your feedback. I’m glad to hear that you found me pleasant to work with, and I sincerely apologize for the confusion regarding your wife’s income documentation.

While additional documentation can sometimes be required during the loan process based on underwriting requirements, I recognize that I could have communicated this more clearly upfront and set better expectations.

I’ll take this as an opportunity to be more thorough in explaining potential documentation requirements moving forward.Read MoreRead Less

Cliff Still
I was very happy with the help and responsiveness Maya gave me throughout the process.
al gonzalez
Maya was great worked with me throughout the process. Maya is very knowledgeable and pleasant to do business with.
Cynthia Upchurch
Maya stayed available for my questions throughout the process even when my loan had proceeded towards closing. Very appreciative of her helping calm my anxiety. Responsiveness is everything when conducting business. She gets an A+
Tosin Akande
Maya made the process so seamless. THANK YOU
dan owens
Great to work with. Made it personable. Answered all questions and made sure we understood everything happening. She keep us aware of timelines and all closing issues in our HELOC. You couldn’t ask for better customer service. If ever needed again, she would be the reason to return.
James Woodrum
Friendly, knowledgeable and patient with a somewhat technologically challenged😜 customer.
Karen
Maya was a dream to work with. She always returned your phone calls in a timely manner and had the answers to whatever questions you had. She made going through the loan process very easy and I would recommend her to anyone.
Kimmy Chen
Maya was very professional, friendly and was willing to answer all of my questions. She was quick to respond and made the all process super easy and smooth. She deserves a promotion :)
Daniel Hummel
Pleasure to work with. Give this woman a promotion! 🙃