Nathaniel Hines

Phoenix, AZ

NMLS 2612721

Senior Banker

Nathaniel's Reviews

Jamie Tuttle
It was terrible, this was my first house I have ever bought and I was in a rush to get it so it didnt get bought by someone else, it seemed like I was rushed and once the $500 deposit was given he disappeared off the face of the earth.. I was told they would attempt to match any rate I got else where.. did not happen because unless it was a hard pull on my credit offer then it was only a ...It was terrible, this was my first house I have ever bought and I was in a rush to get it so it didnt get bought by someone else, it seemed like I was rushed and once the $500 deposit was given he disappeared off the face of the earth.. I was told they would attempt to match any rate I got else where.. did not happen because unless it was a hard pull on my credit offer then it was only a estimate.. Part of it was promised a $60 PMI due to them bringing so much business to the people that provide the PMI then it doubled when I got my final loan offer.. i have good credit and they said it was because I was 8 points on my credit too low. Then when I tried to talk to him about it he disappeared I finally heard from him briefly then he disappeared again only to be contacted by someone else that said they would try and see what they could do which was nothing.. then I never heard from him again.. i even closed on the house and after the fact the 6.5% "Estimates" they called is the rate I could of gotten with someone else im stuck with 6.99% Even after the fact of closing I still haven't heard from him.. Terrible experience and if I didnt need the house so bad as I got a new job and Had to move due to it being 2 hours away I would of canceled the loan. Then I was bombarded with inspection and fix requests on the house i didnt even own yet 1, 5 days before closing and the second 3 days before closing. I have heard after the fact rocket is great if they are servicing your loan but I have yet to know if thats true as I just got the loan.. Beyond that I wouldn't recommend rocket to anyone.. thank you for helping me get the house I wanted but the experience was terrible and I still think I got screwed. 49% and an additional $60 a month for a doubled PMI i was promised.Read MoreRead Less
Nathaniel Hines
Reply from Nathaniel Hines:

Thank you for sharing your feedback. I’m truly sorry to hear about the challenges and frustration you experienced throughout the process. Once the initial stages of the loan process are completed, the loan transitions to our processing team, and my direct involvement becomes limited.

I appreciate you taking the time to share your experience, and we wish you and your family all the best in your ...Thank you for sharing your feedback. I’m truly sorry to hear about the challenges and frustration you experienced throughout the process. Once the initial stages of the loan process are completed, the loan transitions to our processing team, and my direct involvement becomes limited.

I appreciate you taking the time to share your experience, and we wish you and your family all the best in your new homeRead MoreRead Less

Steve Kurtz
Nate was the absolute best through the whole process Thank you
Katie Ball
Awesome to work with! Knowledgable, Helpful and Dedicated from the beginning to the end!! Thank you!
Terran Durante
Nate was awesome throughout the whole home buying process! Was always there when we had questions and was super informative
Megan Lea Kuehner
We entered the home buying process at an unexpected time and without much of an idea what our options may be. Nathaniel was so encouraging and communicative, and made this daunting process smoother than we could have hoped for. So grateful for his expertise and presence!
Amanda Samrani
Always courteous, timely, knowledgeable, professional and a pleasure to work with.

He knows his stuff! I would recommend him to anyone getting a mortgage.
Dorota Skrzypek
Professional and response, and definitely works hard to make sure you get a loan.
Darby Halstead
I’ve been in real estate for almost 9 years, and I can confidently say Nathaniel is one of the top lenders I’ve worked with. Great lenders are honestly hard to come across, and he made the entire process feel smooth from beginning to end.

He was always available for questions from both myself and my clients, stayed on top of every step immediately, and never needed to be chased down for updates. ...I’ve been in real estate for almost 9 years, and I can confidently say Nathaniel is one of the top lenders I’ve worked with. Great lenders are honestly hard to come across, and he made the entire process feel smooth from beginning to end.

He was always available for questions from both myself and my clients, stayed on top of every step immediately, and never needed to be chased down for updates. That level of communication and reliability is rare in this business. Good energy, great communication, and solid character go a long way in this industry & any client would be lucky to have Nathaniel on their team!Read MoreRead Less
Jevin Kratz
Nathaniel was the best. Very professional, responsive, and truly takes pride in helping people. You can tell he cares about doing what’s best for his clients and making the process as easy as possible.
Katie Irwin
Nathaniel Hines went absolutely above and beyond for my client. As a realtor, I truly appreciate lenders who care deeply about getting the job done. Nathaniel exceeded every expectation. He spent hours on the phone working tirelessly to help get my client approved.

His customer service was outstanding from start to finish professional, patient, knowledgeable, and genuinely kind. You can tell he ...Nathaniel Hines went absolutely above and beyond for my client. As a realtor, I truly appreciate lenders who care deeply about getting the job done. Nathaniel exceeded every expectation. He spent hours on the phone working tirelessly to help get my client approved.

His customer service was outstanding from start to finish professional, patient, knowledgeable, and genuinely kind. You can tell he truly cares about helping people and doing everything possible for his clients. I highly recommend Nathaniel to anyone looking for a lender who will work hard for them and treat them with respect throughout the entire process. I will definitely use him again!
— Katie, RealtorRead MoreRead Less