Patrick Grimes

Coppell, TX

NMLS 1225648

Triple Crown Banker

Patrick's Reviews

Don Lewis
What a great experience--Patrick was easy to talk to, clear and exact but relaxed and friendly. Gave me great information to make the best decisions to go forward with my plans. Remained available through the process. I highly recommend this team!
Holly Bauman
Couldn't return a phone call. Never heard from him again. Convoluted my idea into his and screwed me at closing. I'm furious, he's ridiculous
Patrick Grimes
Reply from Patrick Grimes:

Thank you for sharing your feedback. I sincerely apologize that you experienced frustration and disappointment, particularly regarding communication and the closing outcome.

Once the initial stages of the loan process are completed, the loan transitions to our processing team, and my direct involvement becomes limited unless additional assistance is needed. I understand this transition can ...Thank you for sharing your feedback. I sincerely apologize that you experienced frustration and disappointment, particularly regarding communication and the closing outcome.

Once the initial stages of the loan process are completed, the loan transitions to our processing team, and my direct involvement becomes limited unless additional assistance is needed. I understand this transition can sometimes feel like a gap in communication, and I appreciate you bringing this to my attention.

Thank you again for taking the time to share your experience. I wish you all the best moving forwardRead MoreRead Less

Ivy Garry
Very efficient, knowledgeable and completed the refi on time . There were never any issues problems or questions.
Larry Lutz
Patrick was great getting my refi lined up and ultimately closed, but during the process there were periods of "radio silence" during which my inquiries went unanswered. As noted, he eventually got it all over the goal line and I am very pleased with the end result, but in the spirit of full disclosure and feedback, I feel compelled to point out that there were periods in which I felt left in the ...Patrick was great getting my refi lined up and ultimately closed, but during the process there were periods of "radio silence" during which my inquiries went unanswered. As noted, he eventually got it all over the goal line and I am very pleased with the end result, but in the spirit of full disclosure and feedback, I feel compelled to point out that there were periods in which I felt left in the dark.Read MoreRead Less
Cedric Watson
When it came to getting me onboard with my refi load Patrick was awesome. My issue(s) is with the way I was treated after I completed my loan application. When I had some problems submitting requesting documents, I reached out to Patrick for assistance, but he never returned my calls or messages. I also found discrepancies on my loan completed loan application, but again when I reached out to ...When it came to getting me onboard with my refi load Patrick was awesome. My issue(s) is with the way I was treated after I completed my loan application. When I had some problems submitting requesting documents, I reached out to Patrick for assistance, but he never returned my calls or messages. I also found discrepancies on my loan completed loan application, but again when I reached out to Patrick for assistance, my calls were not returned, and finally while reviewing my closing documents I again found discrepancies, but instead attempting to reach out to Patrick, I discussed them with my closing agent and we agreed that the minor discrepancies that I identified would not not affect the loan terms or conditions so we completed the process. Bottom line, I think Patrick could have done better.Read MoreRead Less
Patrick Grimes
Reply from Patrick Grimes:

Dear Cedric,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given...Dear Cedric,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Don Brown
Awesome experience. This was the easiest process and we had Patrick to guide us through it.