Yves Chery

NMLS 2218594

Banker

Yves' Reviews

Lisa Staretorp
The refinance process took much longer than expected, but the delays were not the fault of the employee I worked with. However, the experience was still frustrating due to poor communication and a lack of patience when answering questions. I often felt rushed instead of supported during an important financial decision. Better communication and customer service would have made the process much ...The refinance process took much longer than expected, but the delays were not the fault of the employee I worked with. However, the experience was still frustrating due to poor communication and a lack of patience when answering questions. I often felt rushed instead of supported during an important financial decision. Better communication and customer service would have made the process much smoother.Read MoreRead Less
Yves Chery
Reply from Yves Chery:

Dear Lisa,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear Lisa,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Shane Bruggeman
Absolutely horrible service!! Will not return my emails or answer any of my questions, completely just wants to pass the buck and deflect anything, I wish I would have had someone else, he was not a good person at all to deal with
Yves Chery
Reply from Yves Chery:

Dear Shane,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given ...Dear Shane,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Clifton McLamb
This process has again been very seamless, starting with my contact with Yves. I definitely was not going to do another loan, but Yves put me at ease and convinced me right from the start to take out a new loan. His professionalism and knowledge were greatly appreciated throughout this process. Thank you very much, Yves and Rocket Mortgage.
Paul Reamon
Yves was very helpful in securing my loan. He is a very dedicated man who seems to never give up in helping. He calls at all hours and days to confirm information. He is very patient, and I enjoyed working with him.
Jernise Lee
Yves was very knowledgeable and helpful throughout this process. Truly appreciate the kindness, patience and guidance.
Gary Szczepanski
Was a great experience. Helped smoth the way. Was glad I delt withYves.
Janet Davis
Very friendly and knowledgeable explaining my refinance. He helped me sooo much and I would definitely refer him to others. Thank you Yves!!!
RC Rienerth
Very knowledgeable and helpful!
Shirley Govindasamy
Yves Chery was very professional, knowledgeable, friendly and patient. I could hear the smile in his voice. He answered all of my questions and helped me navigate the documents. It really was a pleasure doing business with him.
Mike Haas
Yves is an all-around excellent banker and broker. He was very knowledgeable, very patient with all of my questions, and worked closely with me to meet my goals. He was also quite friendly, easy to talk to, and responsive to calls, texts, and emails. I hope Rocket Mortgage treats him well! Tellement merci, Mike