Zach Lytle

NMLS 1382286

President's Club Banker

Zach's Reviews

Reid Jackowick
I am writing to formally report my deeply dissatisfying experience with Loan "Officer" Zach Lytle. During our consultations, Mr. Lytle explicitly wrote and communicated a refinancing package that included a zero-down-payment option, a lower monthly payment, and a deferred mortgage payment period of two months.

Unfortunately, none of these terms were delivered. Instead, the engagement resulted in ...I am writing to formally report my deeply dissatisfying experience with Loan "Officer" Zach Lytle. During our consultations, Mr. Lytle explicitly wrote and communicated a refinancing package that included a zero-down-payment option, a lower monthly payment, and a deferred mortgage payment period of two months.

Unfortunately, none of these terms were delivered. Instead, the engagement resulted in an unnecessary hard credit inquiry and a significant waste of time. It became clear throughout the process that Mr. Lytle lacks the necessary experience, professional qualifications, and baseline competency required for complex refinancing transactions. Furthermore, his lack of familiarity with internal resources and poor written communication skills reflect highly negatively on the standards of the company.

Given the lack of transparency and professional execution, I no longer trust Rocket Mortgage with my financial matters. I strongly recommend a review of Mr. Lytle's credentials and oversight, as his current level of unsupervised client communication and account management poses a risk to consumers.
Reports will be sent to: CFPB, Better Business Bureau, and TrustpilotRead MoreRead Less
Zach Lytle
Reply from Zach Lytle:

Dear Reid,

Thank you for sharing your concerns. I'm sorry that your experience left you feeling this way. My intent was always to provide guidance based on the information available at the time. As updated documentation was received, the available loan options changed, and I understand how disappointing that was.

I appreciate your feedback and respect your decision to share your experience. I ...Dear Reid,

Thank you for sharing your concerns. I'm sorry that your experience left you feeling this way. My intent was always to provide guidance based on the information available at the time. As updated documentation was received, the available loan options changed, and I understand how disappointing that was.

I appreciate your feedback and respect your decision to share your experience. I wish you the very best moving forward.Read MoreRead Less

Leslie Youngs
My experience with refinancing was pain free due to Zach. He was there every step of the way.
Gene Peennington
Most helpful in getting us started with our refinance journey
Zach demonstrated a high level of professionalism while assisting me with my refinancing process, which I recognized was more complex than typical cases. He managed all aspects of the task adeptly and provided valuable support throughout.
Jeffrey Cowins
Zach reached out to me because he'd assisted with my prior re-finance. I was able to get a lower interest rate because he remembered I was a veteran using a VA loan! He keep me apprised of the progress of my loan and made sure all went well through to closing!
Lisa Smith
Zach was great! He encouraged us and was dedicated to helping us from the very beginning until the end of the process.
Kensi Weir
Zach was very helpful and thorough in explaining answers to my questions. Truly appreciated his assistance today.
Jake Saltzman
Zach is a pleasure to work with, he's very knowledgeable and very transparent, made me feel comfortable through the whole process.
Chris Walraven
Zach was professional and friendly. Was easy to work with and went out of his way to work with my schedule.
Michael Rasmussen
Zach was a joy to work with. He was very knowledgeable, professional, and available to answer my questions. I would highly recommend Rocket and Zach.