Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 347 of 498
Redi Ujka
Redi Ujka

Redi Ujka
Rocket Mortgage
1 Reviews
David Cockerel

"The process was very easy, unintrusive, and the agents were helpful and courteous."

Natalia Valderas
Natalia Valderas

Natalia Valderas
Rocket Mortgage
1 Reviews
John y

"Natalia was great, very easy to understand and work with. Natalia took care of everything we needed. Thank You Natalia!"

Ed VanNess
Ed VanNess

Ed VanNess
Rocket Mortgage
1 Reviews
carl harris

"I love working with Ed as my lender he was amazing to work with he was more than willing to help me he answered all of my questions and handled all of my concerns if I had to choose again I would ...I love working with Ed as my lender he was amazing to work with he was more than willing to help me he answered all of my questions and handled all of my concerns if I had to choose again I would definitely choose Ed to be my lender a thousand times and more!! He was definitely my go to!!!!!! Thank you Ed for all you did to help me purchase my home"

Martin Van Niekerk
Martin Van Niekerk

Martin Van Niekerk
Rocket Mortgage
1 Reviews
Casondra Edwards Eccleston

"Started looking for a loan to get a house and Martin was the First person I had the pleasure to speak with .. He's very engaged, Very upbeat, has a sense of humor and I think he is a great worker.. ...Started looking for a loan to get a house and Martin was the First person I had the pleasure to speak with .. He's very engaged, Very upbeat, has a sense of humor and I think he is a great worker.. and I would definitely recommend his ser"

Verenice Vazquez Merino
Verenice Vazquez Merino

Verenice Vazquez Merino
Rocket Mortgage
1 Reviews
Joe Estep

"Verenice was amazing to work with, she answered and took care of any questions I had and was straight forward about everything during our refinance process.. I would definitely recommend her and would...Verenice was amazing to work with, she answered and took care of any questions I had and was straight forward about everything during our refinance process.. I would definitely recommend her and would work with her again!!"

Ashley Ventittelli
Ashley Ventittelli

Ashley Ventittelli
Rocket Mortgage
1 Reviews
Edward Nelson

"Ashley made my refills very simple and everything she told me was spot on."

Arielle Villamar
Arielle Villamar

Arielle Villamar
Rocket Mortgage
1 Reviews
Lázaro Sánchez

"We had a wonderful experience working with Arielle. She was extremely helpful and attentive throughout the entire process, always taking the time to answer all of our questions with patience and ...We had a wonderful experience working with Arielle. She was extremely helpful and attentive throughout the entire process, always taking the time to answer all of our questions with patience and clarity. She provided us with clear guidance at every step and made sure we understood both the pros and cons of any possible actions before moving forward. Arielle’s professionalism, openness, and dedication gave us confidence and peace of mind. We truly appreciate her support and would highly recommend her."

Ray Villela Campos
Ray Villela Campos

Ray Villela Campos
Rocket Mortgage
1 Reviews
Elmo S garcia

"Mr. Ray was very professional we said thank you Ray"

Adam Vogler
Adam Vogler

Adam Vogler
Rocket Mortgage
1 Reviews
Brian Acors

"My experience with Rocket was one that convinced me to not to consider using the company again. Adam was very personable; however, the loan process left much to be desired. Adam quickly initiated ...My experience with Rocket was one that convinced me to not to consider using the company again. Adam was very personable; however, the loan process left much to be desired. Adam quickly initiated communication on what needed to be done to start the loan. Within 48 hours, I had loaded all of the required documents into the portal. After that, it was over a week or so with no communication. I logged into my portal and saw there were no further tasks for me to complete. I reached out to Adam to inquire when the loan would move forward. Adam advised that he looked at the process, and it shouldn't be much longer before closing. Another week or so went by, and I had still not heard any further. I again logged into the system and noticed my load was still awaiting employment verification. This confused me because I had provided the W-2s and the most recent paychecks several weeks prior. I again reached out to Adam. Within a couple of hours, Adam and I had realized that underwriting had researched the wrong person. At this point, I was several weeks into the process. This was just the beginning. I scheduled to close online on a Friday, as this was flexible for my wife and me, as we both work. I logged in to the portal as scheduled and attempted to complete my required login to begin the closing process. The system did not allow me to proceed, closed the session, and advised me to call customer service. I communicated the issue to the Notary of the issue and attempted to call customer service. I was on hold for almost an hour waiting for someone to assist me! I was advised someone would call or email me within a few minutes to reschedule for the next day. Saturday morning came, and no one had reached out. My wife again called customer service and was on hold for over an hour with no one answering our call. She called again later in the day and was on hold for nearly two hours before being assisted. By Sunday, we had finally arranged to have an in-person Notary come to the house. Understanding the paperwork would be overnighted by Friday at the end of the week, I still had not received funds. Overall, this experience was not positive."

Sheryl Walsh
Sheryl Walsh

Sheryl Walsh
Rocket Mortgage
1 Reviews
Debbie Moses

"Sheryl was sweet and cherfull a delight to work with. She was very knowledgeable and answered all my questions. She was able to get my loan processed in record time (in my opinion). My experience ...Sheryl was sweet and cherfull a delight to work with. She was very knowledgeable and answered all my questions. She was able to get my loan processed in record time (in my opinion). My experience with Bank of America was 10 times worse and took 10 time longer."