Tom Otis

Grand Rapids, MI

Replacement Specialist

Tom's Reviews

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Jill Cederberg
Tom did a great job explaining Pella products and took his time answering questions. Very knowledgable.
Mike Witbrodt
he did a good job he came to the house twice even though it was a long distance for him to make sure everthing was done right
Peg Albe
I love my new window and door. Tom did a great job in helping me select the correct one. Thanks
Tracey Ouvry-Mullaney
If you are interested in replacing Pella windows in your home, this is the guy you want to handle the job. He is prompt, organized, knowledgeable and efficient and most of all he LISTENS. We are replacing the windows in our home in stages. We called Tom after the first round with a local contractor turned into a disaster. We are getting ready to finish the job and Tom is the only one we will ...If you are interested in replacing Pella windows in your home, this is the guy you want to handle the job. He is prompt, organized, knowledgeable and efficient and most of all he LISTENS. We are replacing the windows in our home in stages. We called Tom after the first round with a local contractor turned into a disaster. We are getting ready to finish the job and Tom is the only one we will call. Read MoreRead Less
Debra Hudson
We have purchased Pella windows 3 separate times as we have re-done our home. Tom was so knowledgeable and extremely helpful in all aspects of our remodeling. I had seen the Pella windows I wanted at Mich Heart in Jackson. I loved the windows - and the molding around them. Tom went to Mich Heart - and was able to do the same window for us for our living room. He was able to find the ...We have purchased Pella windows 3 separate times as we have re-done our home. Tom was so knowledgeable and extremely helpful in all aspects of our remodeling. I had seen the Pella windows I wanted at Mich Heart in Jackson. I loved the windows - and the molding around them. Tom went to Mich Heart - and was able to do the same window for us for our living room. He was able to find the contractor in Ohio - and do the same molding design for us. He went way above and beyond to satisfy us. Being under construction is not easy - but with Tom being so accountable and responsible - it was really a breeze for us. We need only one more set of windows -and then we will have all beautiful Pella windows in our house. We feel very stongly that Tom is the reason we keep returning to Pella. Read MoreRead Less
Alison McElhone
Tom was very professional, polite and very helpful! I was thrilled with my beautiful front doors!
Bw Stynes
Tom was polite,knowledgeable and efficient. He did not pester me allowing me to decide when I was ready to purchase new windows a year after he first made contact. This told me he respected my thinking and process arriving at purchase of windows. I would recommend Tom Otis.
Al N Bern
Great guy to work with. Knows his stuff.
Leslie Parish
Excellent service and prompt delivery!
Carol Grove
Tom was professional and attentive to my needs and very easy to talk to. He helped me with the design of window and door replacements twice as I did my whole house makeover. The Anderson windows left my house drafty and much noise coming from the neighbors outside and Pella windows were excellent in repairing this problem. When I didn't know what to choose he offered me advice and choices and ...Tom was professional and attentive to my needs and very easy to talk to. He helped me with the design of window and door replacements twice as I did my whole house makeover. The Anderson windows left my house drafty and much noise coming from the neighbors outside and Pella windows were excellent in repairing this problem. When I didn't know what to choose he offered me advice and choices and he made my house look awesome. I would rate Tom an A+++++ and recommend him to anyone looking for windows and doors in their home.Read MoreRead Less