Tom Otis

Grand Rapids, MI

Replacement Specialist

Tom's Reviews

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Peg Albe
My picture window needed replacing. I called Pella and they sent Tom out to give me an estimate. He helped me to select the right window and trim. He also gave me great info on my other doors. Thanks Tom and Thanks Pella. I love my new window.
David Kosinski
Tom Otis came up to our cottage and helped choose Pella windows for our East Tawas cottage. The moment he came thru the door I knew he wasn't your "typical Salesman." He immediately put me at ease. There was no hype at all; just a person-to-person concern for what I and my wife wanted, within our limited budget. By the time he left, we felt truly taken care of; confident that should we need to ...Tom Otis came up to our cottage and helped choose Pella windows for our East Tawas cottage. The moment he came thru the door I knew he wasn't your "typical Salesman." He immediately put me at ease. There was no hype at all; just a person-to-person concern for what I and my wife wanted, within our limited budget. By the time he left, we felt truly taken care of; confident that should we need to contact Pella for service - in the future - he was the man to voice our concerns to. In fact, we did have a concern and he jumped right on it! With our Pella Experience, we felt blessed in two ways: we got the best windows on the market, and we got a trusted friend.....Tom!Read MoreRead Less
Paul Howe
Tom was very professional in his sales presentation and offered us several alternatives for the six very large windows we had installed. The quality of the windows and the installation have left us very pleased. We have no problem in recommending ordering Pella windows through Tom. Excellent work!
Mike Schultz
On time with our meeting to discuss Pella products a provided in I needed to make my decisions - and replied quickly to my questions and concerns. Overall a pleasant experience with my purchase.
Michael Blehm
Had all my windows replaced in my cottage and Tom did a great job with all of the details and would use him again on any project.
Margaret Cottrill
Tom was totally attentive to every question I had about the project. I could always rely on him to pick up if I called him or return my calls really quickly and resolve all issues satisfactorily.
David Kosinski
Working with Tom is an absolute pleasure. Hetreats you like "family", listening to you and your concerns; then recommends what you need, at the BEST price! I felt SO comfortable with Tom and never had a concern that he was just trying to "make a commission!" I also called him with a follow-on concern and he was prompt and professional in his response! He'll work for you!!
Don Anderson
Tom was very professional,did not try to "run down" other competitors but fully explained his product to our satisfaction. We obtained bids from two other competitors and chose Pella. We did have a measuring issue that was resolved to our satisfaction. We felt the contractors were high quality and assisted in the measuring issue for final resolution. Tom delivered what he promised always!!!
Jeanne Townsend
I never realized what a difference a window could make in a home. After 20 years in our home we had our 13 foot 7 section paladin window by Andersen replaced with a Pella window. The difference in quality is instantly visible when walking into the room. The blinds between the glass help deflect the summer sun and heat and the triple panes help retain the heat in the winter. With the Andersen ...I never realized what a difference a window could make in a home. After 20 years in our home we had our 13 foot 7 section paladin window by Andersen replaced with a Pella window. The difference in quality is instantly visible when walking into the room. The blinds between the glass help deflect the summer sun and heat and the triple panes help retain the heat in the winter. With the Andersen window it was always cold if you sat on the window seat during the winter. With the new Pella window the window seat is my daughter's relaxation spot.
Tom Otis was instrumental in the design of our custom window. He executed the design on computer, printed it off while he was in my home (so I could make comparisons with other window companies) and showed me samples of wood finishes and blind colors so I knew exactly what my window would look like. Tom was organized in his presentation and very through and timely. His follow up service was exceptional. I would highly recommend Tom Otis and Pella windows to anyone building or updating a home.Read MoreRead Less
Carole Powers
Tom Otis is definitely a salesman...with flair. He sells, listens, responds with expert salesmanship, listens, responds, listens, responds. His honesty, concern, and not only heard but felt.
Patricia Ploch
Tom is very knowledgeable of Pella products. He has been to our home twice when we have purchased Pella. He was able to answer all of our questions and spent as much time as we needed for each decision.