Rocket Franchise Reviews

Team Members

Page 13 of 19
NANCI Lopez

"Working with Gary was very nice and easy. I thank him for being kind with me and helping me get this all finished up. Great Team Work.."

Troy Kemna

"Chuck was great from start to finish. I was representing the seller and he still kept me informed which is rare. I would highly recommend."

Gautam Mirchandani

"I work long hours, all weekdays and Melissa gave me her time, after 8:30 PM late evenings to speak with me. She was extremely patient to explain every detail of the loan estimates not once, even ...I work long hours, all weekdays and Melissa gave me her time, after 8:30 PM late evenings to speak with me. She was extremely patient to explain every detail of the loan estimates not once, even repeatedly till I was comfortable to understand what I am getting into. After much discussions, I went with another lender, however Rocket came up with a weekend sales program offering better deals, she drove more than 35 miles on a Saturday evening to meet my wife and me, explain the benefits and got us a good rate. Melissa again surprised us with her caring attitude by showing up at the lawyers office at our closing. We are thankful for her support and initiatives and definitely recommend her. Thank you Melissa!"

Marley Akonnor

"My wife and I are first-time homebuyers, and we can’t say enough good things about our experience working with Mike Archer as our Mortgage Loan Officer. From day one, Mike was incredibly ...My wife and I are first-time homebuyers, and we can’t say enough good things about our experience working with Mike Archer as our Mortgage Loan Officer. From day one, Mike was incredibly knowledgeable, patient, and transparent—exactly what we needed navigating such an important decision. He had no problem running various loan scenarios for us until we found one that we were completely comfortable with. We especially appreciated how upfront he was about the interest rate from the start, and how hard he worked behind the scenes to help us retain the lowest rate possible while the market was in flux. Mike was always easily accessible—happy to answer simple questions over text, or hop on the phone when we needed to dive deeper into more complex topics. His calm and reassuring demeanor consistently put us at ease and helped reduce the stress of an otherwise complicated and often nerve-wracking process. What truly stood out is that Mike approaches this work with the heart of a family man—bringing a lot of empathy and genuine care to every conversation. He willingly shared helpful nuggets from his own experiences as a homeowner and parent, which made us feel even more supported and understood along the way. Mike was also proactive about keeping us on track—making sure we hit every milestone so that our loan stayed on pace for our closing date. When our seller requested that we close a day early, Mike and his team seamlessly adjusted and made it happen without any stress on our side. By the end of this process, we didn’t just view Mike as our Loan Officer—we viewed him as a friend. The fact that he even came to our closing to celebrate with us speaks volumes about the kind of person and professional he is. If you’re looking for a Mortgage Loan Officer who is honest, diligent, accessible, and genuinely invested in your success, we wholeheartedly recommend Mike Archer. We’re so thankful we had him by our side on this journey! -Marley"

Alexis W

"Rick was very helpful, approachable, and patient throughout the entire process. As a first time home buyer, I was very daunted by the process, but Rick was great about making everything clear and easy...Rick was very helpful, approachable, and patient throughout the entire process. As a first time home buyer, I was very daunted by the process, but Rick was great about making everything clear and easy to understand. I highly recommend Rick to anyone, but especially first time home buyers."

Steven Pitts

"Santiago assisted a mutual client moving from New York with the purchase of their home in the Tampa area. Santiago delivered what he promised and delivered on time. Our clients were extremely ...Santiago assisted a mutual client moving from New York with the purchase of their home in the Tampa area. Santiago delivered what he promised and delivered on time. Our clients were extremely satisfied with the service Santiago provided. As an experienced Real Estate professional it is extremely important to have a knowledgable, timely, committed and professional Mortgage Loan officer as a partner."

LadyKatherine Otoc-Joslin

"Phat is great. He is so friendly, very responsive, quick to reply. He helped me get the loan when I had my doubts. To me, he is the best!!!"

Kathryn Heg

"Great customer service and response time!"

Katelynn Greene

"Bill was an excellent loan officer. As first time homebuyers, Bill guided and educated us through the entire process. Will definitely be recommending Bill and Rocket Mortgage to all our family and ...Bill was an excellent loan officer. As first time homebuyers, Bill guided and educated us through the entire process. Will definitely be recommending Bill and Rocket Mortgage to all our family and friends!"

Ray Thompson

"Jaime was very responsive and made the process super easy for us. It was a pleasure doing business with him!"