Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Team Members

Page 9 of 259
Matt Ilayan
Matt Ilayan

Matt Ilayan
Rocket Mortgage - Refinance Team
146 Reviews
Scott Wipperman

"Things went (ended) well, but there were hick-ups in the processing. Merilee and I are a "commuting couple". I'm in Helena, MT 3 weeks a month and in West Jordan (the house we refinanced) one week. ...Things went (ended) well, but there were hick-ups in the processing. Merilee and I are a "commuting couple". I'm in Helena, MT 3 weeks a month and in West Jordan (the house we refinanced) one week. Because I initiated the loan process and am not in the hose more than half time, this seemed to stump the the processors. Apparently, had Merilee initiated the loan process there wouldn't have been a problem since she lives there full time. Both our names are on the loan, this seems completely aribitrary about who initiates the loan. Second, they didn't count all my income initially. I'm a pastor, so I my income contains both a Salary and a Housing Allowance. Over a month into the loan there were messages that we didn't quite meet the debt/income ratio. First the processors were trying to deal with a credit card's reported monthly payment (was it overstated), and then it came to light that only a portion of my housing allowance was being attributed to my income. Rocket Mortgage was only allowing what the new mortgage payment would be toward my Housing Allowance. Two big problems: a)housing allowance covers rent/mortgage plus utilities, and anything I purchase to equip/maintain the house (furniture, yard equipment, decorations, repairs, appliances, etc.), b) it only makes sense to overestimate your Housing Allowance. If you overestimate, what wasn't "used" turns back into Salary on your tax return. If you underestimate you can't after the fact claim some of your Salary as Housing Allowance. So, pastors overestimate, and convert the excess back to taxable income. Rocket Mortgage should count the entire Housing Allowance as part of a pastor's income. Additionally, the fact this took more than a month to come out is a problem. I could have pointed out the error in Rocket Mortgage's processing if anyone would have made it clear not all of my income was being counted early on. These delays caused my loan not to close in the 45 day window. Then Rocket Mortgage added a quarter point fee to the loan for extending the lock. After I explained that I wasn't the delay in the loan closing (I always got info in right when requested) but the fumblings over the above to issues the agent said he would seek removal of that "penalty" point. I'm pleased that it's removal was promptly approved and removed. Lastly, as I included you in a message, after the first loan estimate, the subsequent loan estimates kept showing a one point origination fee. It was explained that that was an error, and there would be no fee, but with each new iteration of paper work I was forced to call and inquire again that no origination points were being added to the loan. It would have been more reassuring if the erroneous points didn't show up on the Loan Estimates. Matt, if you helped in resolving any of the issues that came up I sincerely appreciate your efforts in helping the loan proceed. Ultimately the loan closed under the terms I anticipated (terms as we discussed); it would have been nice to have the loan close in the original 45 days."

Max Milikhiker
Max Milikhiker

Max Milikhiker
Rocket Mortgage - Refinance Team
145 Reviews
Lucia Saks

"Excellent service. Totally reliable. Made the whole process painless. Thanks Max."

Aliyah Levesque
Aliyah Levesque

Aliyah Levesque
Rocket Mortgage - Refinance Team
145 Reviews
Anthony Bacetich

"She is a pleasure to work with. Told her what my goals were and she put a program together that covered it perfectly. No hard sell tactics and a very easy to work with. "

Tyson Sesi
Tyson Sesi

Tyson Sesi
Rocket Mortgage - Refinance Team
145 Reviews
Beth Morgan

"Tyson was amazing to work with! He was always professional as well as incredibly patient with my hundreds of questions. He kept me up to date during every step of the process, and made the entire ...Tyson was amazing to work with! He was always professional as well as incredibly patient with my hundreds of questions. He kept me up to date during every step of the process, and made the entire refinance an enjoyable experience."

Jon Betcher
Jon Betcher

Jon Betcher
Rocket Mortgage - Refinance Team
144 Reviews
Becky Glass

"We have worked with Jon in the past and both times he was quick and got everything rolling fast which mean we closed fast. It wasn't a bad experience at all. Everyone including Jon are very nice and...We have worked with Jon in the past and both times he was quick and got everything rolling fast which mean we closed fast. It wasn't a bad experience at all. Everyone including Jon are very nice and helpful people. I truly appreciate you Jon for taking care of us again!! I will continue using you and your service if need be. "

Andy Bow
Andy Bow

Andy Bow
Rocket Mortgage - Refinance Team
144 Reviews
Elizabeth Hadzinsky

"Andrew was great. he was very knowledgeable and very willing to step in and help whenever needed. "

Mike Habbo
Mike Habbo

Mike Habbo
Rocket Mortgage - Refinance Team
144 Reviews
Lillian Murphy

"Mike was kind couretise efficient polite knowledable and dedicated to his job .He was prompt to respond to any questions or concerns that I had .He is an asset to your company.Thank You Mike."

Dylan Spicher
Dylan Spicher

Dylan Spicher
Rocket Mortgage - Refinance Team
144 Reviews
Becky Whitehouse

"Best mortgage consultant we have ever worked with He took the time to explain everything to us and walked us through the entire refinancing process. We have recommended Dylan to our family and ...Best mortgage consultant we have ever worked with He took the time to explain everything to us and walked us through the entire refinancing process. We have recommended Dylan to our family and friends😀😀"

Stephanie Taylor
Stephanie Taylor

Stephanie Taylor
Rocket Mortgage - Refinance Team
143 Reviews
Miriam Paul

"It was a great experience working with Stephanie, could not have asked for a better person to assist with the transaction. Very well informed and helpful. Thank you!"

Douglas Benton
Douglas Benton

Douglas Benton
Rocket Mortgage - Refinance Team
142 Reviews
Martin Johnson

"Working with Douglas Benton was fantastic, He was totally honest with me about everything, and my loan closed and was processed exactly as he said. I highly recommend doing business with Mr. Benton"