Rocket Mortgage - Refinance Team Reviews

Rocket Mortgage Reviews | Refinance Team

Team Members

Page 9 of 267
Mica Badini
Mica Badini

Mica Badini
Rocket Mortgage - Refinance Team
147 Reviews
Bill Fleming

"Mica took care of any problems we had big or small. She was a real pleasure to work with. I would recommend her to anyone going through this process."

Leena Boji
Leena Boji

Leena Boji
Rocket Mortgage - Refinance Team
147 Reviews
Nancy Bertram

"The best ever!! Leena always answered all my questions and she always got back to me quickly. I could not have done this without her help and encouragement as the computer is not second nature to ...The best ever!! Leena always answered all my questions and she always got back to me quickly. I could not have done this without her help and encouragement as the computer is not second nature to me."

Sandra Hanna
Sandra Hanna

Sandra Hanna
Rocket Mortgage - Refinance Team
146 Reviews
J Mac Frank

"Sandra was very attentive to my needs. She was always available to answer any questions we had throughout the process. I had bad experiences with mortgage "professionals" in the past, but Sandra was a...Sandra was very attentive to my needs. She was always available to answer any questions we had throughout the process. I had bad experiences with mortgage "professionals" in the past, but Sandra was a breath of fresh air. I would definitely do business with her again for all my mortgage needs."

John Taft
John Taft

John Taft
Rocket Mortgage - Refinance Team
147 Reviews
Sandra Schell-dieter

"I was very discouraged because my home bank would not re-fi my home, even with a credit score in the 800's. It just was by chance that John Called me that day and I told him my story. WELL, after a ...I was very discouraged because my home bank would not re-fi my home, even with a credit score in the 800's. It just was by chance that John Called me that day and I told him my story. WELL, after a little work on my part, my home was refinance within 1 month only due to the knowledge and work of John Taft. I will recommend John and Rocket Mortgage to anyone who needs excellent service."

Dan Wright
Dan Wright

Dan Wright
Rocket Mortgage - Refinance Team
146 Reviews
Angela Anthony

"I was concerned about going through the mortgage qualification process, but Dan Wright made the process so much easier. He was always available to answer questions, replied quickly, and didn't tire ...I was concerned about going through the mortgage qualification process, but Dan Wright made the process so much easier. He was always available to answer questions, replied quickly, and didn't tire of me not knowing terms etc. He explained and endlessly helped whenever I needed answers. Excellent to work with!"

Sarah Phillips
Sarah Phillips

Sarah Phillips
Rocket Mortgage - Refinance Team
145 Reviews
Pauline Maurantonio

"Excellent service. Precise and detailed. Upfront and leveled with me on what she needed. "

Patrick Connelly
Patrick Connelly

Patrick Connelly
Rocket Mortgage - Refinance Team
144 Reviews
Cindi Olson

"Getting our mortgage refinanced through Rocket Mortgage was a breeze! Patrick was very helpful, he answered all of our questions and made sure everything went smoothly. We couldn't be happier!"

Jeremy Gabrielson
Jeremy Gabrielson

Jeremy Gabrielson
Rocket Mortgage - Refinance Team
144 Reviews
Robert Ziegler

"Working with Jeremy was a great experience. He is very professional in all aspects of his work."

Matt Ilayan
Matt Ilayan

Matt Ilayan
Rocket Mortgage - Refinance Team
144 Reviews
Scott Wipperman

"Things went (ended) well, but there were hick-ups in the processing. Merilee and I are a "commuting couple". I'm in Helena, MT 3 weeks a month and in West Jordan (the house we refinanced) one week. ...Things went (ended) well, but there were hick-ups in the processing. Merilee and I are a "commuting couple". I'm in Helena, MT 3 weeks a month and in West Jordan (the house we refinanced) one week. Because I initiated the loan process and am not in the hose more than half time, this seemed to stump the the processors. Apparently, had Merilee initiated the loan process there wouldn't have been a problem since she lives there full time. Both our names are on the loan, this seems completely aribitrary about who initiates the loan. Second, they didn't count all my income initially. I'm a pastor, so I my income contains both a Salary and a Housing Allowance. Over a month into the loan there were messages that we didn't quite meet the debt/income ratio. First the processors were trying to deal with a credit card's reported monthly payment (was it overstated), and then it came to light that only a portion of my housing allowance was being attributed to my income. Rocket Mortgage was only allowing what the new mortgage payment would be toward my Housing Allowance. Two big problems: a)housing allowance covers rent/mortgage plus utilities, and anything I purchase to equip/maintain the house (furniture, yard equipment, decorations, repairs, appliances, etc.), b) it only makes sense to overestimate your Housing Allowance. If you overestimate, what wasn't "used" turns back into Salary on your tax return. If you underestimate you can't after the fact claim some of your Salary as Housing Allowance. So, pastors overestimate, and convert the excess back to taxable income. Rocket Mortgage should count the entire Housing Allowance as part of a pastor's income. Additionally, the fact this took more than a month to come out is a problem. I could have pointed out the error in Rocket Mortgage's processing if anyone would have made it clear not all of my income was being counted early on. These delays caused my loan not to close in the 45 day window. Then Rocket Mortgage added a quarter point fee to the loan for extending the lock. After I explained that I wasn't the delay in the loan closing (I always got info in right when requested) but the fumblings over the above to issues the agent said he would seek removal of that "penalty" point. I'm pleased that it's removal was promptly approved and removed. Lastly, as I included you in a message, after the first loan estimate, the subsequent loan estimates kept showing a one point origination fee. It was explained that that was an error, and there would be no fee, but with each new iteration of paper work I was forced to call and inquire again that no origination points were being added to the loan. It would have been more reassuring if the erroneous points didn't show up on the Loan Estimates. Matt, if you helped in resolving any of the issues that came up I sincerely appreciate your efforts in helping the loan proceed. Ultimately the loan closed under the terms I anticipated (terms as we discussed); it would have been nice to have the loan close in the original 45 days."

Dina Messina
Dina Messina

Dina Messina
Rocket Mortgage - Refinance Team
144 Reviews
Carolyn Gardner

"I found Dina to be very knowledgable about mortgages, and I needed that expertise. She explained all the steps I would encounter and what I would need to supply. I would call her with all my ...I found Dina to be very knowledgable about mortgages, and I needed that expertise. She explained all the steps I would encounter and what I would need to supply. I would call her with all my questions and if she wasn't available at the time, she would call me back on a very timely basis. I will call Dina even now if I have any concerns."