Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Team Members

Page 264 of 397
Ray Villela Campos
Ray Villela Campos

Ray Villela Campos
Rocket Mortgage Sales
2 Reviews
Elmo S garcia

"Mr. Ray was very professional we said thank you Ray"

Adam Vogler
Adam Vogler

Adam Vogler
Rocket Mortgage Sales
2 Reviews
Brian Acors

"My experience with Rocket was one that convinced me to not to consider using the company again. Adam was very personable; however, the loan process left much to be desired. Adam quickly initiated ...My experience with Rocket was one that convinced me to not to consider using the company again. Adam was very personable; however, the loan process left much to be desired. Adam quickly initiated communication on what needed to be done to start the loan. Within 48 hours, I had loaded all of the required documents into the portal. After that, it was over a week or so with no communication. I logged into my portal and saw there were no further tasks for me to complete. I reached out to Adam to inquire when the loan would move forward. Adam advised that he looked at the process, and it shouldn't be much longer before closing. Another week or so went by, and I had still not heard any further. I again logged into the system and noticed my load was still awaiting employment verification. This confused me because I had provided the W-2s and the most recent paychecks several weeks prior. I again reached out to Adam. Within a couple of hours, Adam and I had realized that underwriting had researched the wrong person. At this point, I was several weeks into the process. This was just the beginning. I scheduled to close online on a Friday, as this was flexible for my wife and me, as we both work. I logged in to the portal as scheduled and attempted to complete my required login to begin the closing process. The system did not allow me to proceed, closed the session, and advised me to call customer service. I communicated the issue to the Notary of the issue and attempted to call customer service. I was on hold for almost an hour waiting for someone to assist me! I was advised someone would call or email me within a few minutes to reschedule for the next day. Saturday morning came, and no one had reached out. My wife again called customer service and was on hold for over an hour with no one answering our call. She called again later in the day and was on hold for nearly two hours before being assisted. By Sunday, we had finally arranged to have an in-person Notary come to the house. Understanding the paperwork would be overnighted by Friday at the end of the week, I still had not received funds. Overall, this experience was not positive."

Kate Wahlquist
Kate Wahlquist

Kate Wahlquist
Rocket Mortgage Sales
2 Reviews
laurie pacheco

"Kate is excellent from start to finish. She follows through every step of the way and explains everything very clearly. She was there for me even after hours. There were times when I had questions and...Kate is excellent from start to finish. She follows through every step of the way and explains everything very clearly. She was there for me even after hours. There were times when I had questions and couldn't understand my task, and she would guide me through it with so much patience. Could not have asked for a better loan agent."

Terrence Walker
Terrence Walker

Terrence Walker
Rocket Mortgage Sales
2 Reviews
E R

"Hey, so I just worked with Terrence for my home loan and dude, he was awesome. He really knows his stuff and made the whole thing super easy with Rocket Mortgage's online tools. It felt like he really...Hey, so I just worked with Terrence for my home loan and dude, he was awesome. He really knows his stuff and made the whole thing super easy with Rocket Mortgage's online tools. It felt like he really got what I needed and didn't just throw some random loan at me. Terrence was chill and professional at the same time, which was cool because it made me feel like I was in good hands without all the stress. I'm not usually into this finance stuff, but he made it simple and kinda fun, if that's even possible. If you're looking for someone who's not just about the business but actually cares, Terrence is your guy. Thanks for the help, man!"

Rob White
Rob White

Rob White
Rocket Mortgage Sales
2 Reviews
Dale Johnson

"He was very knowledgeable and courteous.He was always ready to help me with any questions I had and it didn’t matter what time I called I never had to wait long for him to get back with me.He made ...He was very knowledgeable and courteous.He was always ready to help me with any questions I had and it didn’t matter what time I called I never had to wait long for him to get back with me.He made the whole experience enjoyable. Thanks again!"

Ryan White
Ryan White

Ryan White
Rocket Mortgage Sales
2 Reviews
Brooke Perry

"Very polite and courteous for my financial situation!"

Kendall Wilkins
Kendall Wilkins

Kendall Wilkins
Rocket Mortgage Sales
2 Reviews
Al Wiles

"Rocket Mortgage didn't do me any favors in terms of a good rate for a 15-year term, compared to options. While this loan / closing was discussed more than 90 days ahead of time, RM failed to achieve ...Rocket Mortgage didn't do me any favors in terms of a good rate for a 15-year term, compared to options. While this loan / closing was discussed more than 90 days ahead of time, RM failed to achieve the closing date, costing me significant delay fees from the movers while an 18-wheeler was parked idle for 2 days. Redfin was great. If RM is going to rely on Redfin for reputation gains, a stronger sense of urgency is needed. And stop sending surveys each time an employee calls or emails me...it is mindless and underscores the need for senior level attention on questionable impressions being created. Focus on what really matters. Disappointed. - Al Wiles"

Chuck Williams
Chuck Williams

Chuck Williams
Rocket Mortgage Sales
2 Reviews
Troy Kemna

"Chuck was great from start to finish. I was representing the seller and he still kept me informed which is rare. I would highly recommend."

Jayden Williams
Jayden Williams

Jayden Williams
Rocket Mortgage Sales
2 Reviews
Angela Fox

"Jayden was quick to respond to all our questions and was very helpful throughout the whole process."

Janice Woods
Janice Woods

Janice Woods
Rocket Mortgage Sales
2 Reviews
Deidre Mccoy

"Awesome experience…I was stressing but Janice reassured me through the entire process. I would highly recommend her to everyone I know."