"Vance is so easy to work with! He is patient, willing to explain all the details about mortgages, so many of which I had no clue. He was responsive to my needs, particularly my lack of knowledge about...Vance is so easy to work with! He is patient, willing to explain all the details about mortgages, so many of which I had no clue. He was responsive to my needs, particularly my lack of knowledge about cell-phone capabilities and how to use them. He remained patient throughout my learning experience. He guided me through the entire mortgage application process as well. Despite my being a slow learner at cell-phone usage, he kept encouraging me with positive remarks and never made me feel inadequate or slow. I really appreciated his good humour and patience. And, after the application was complete and after closing, he was available for guidance when I had a question.
Vance is truly an asset for Rocket Mortgage/Rocket Mortgage and their clients. I feel so fortunate that he answered the phone when I first called. He made the entire process a pleasure!"