Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Team Members

Page 16 of 397
Matt Ilayan
Matt Ilayan

Matt Ilayan
Rocket Mortgage Sales
151 Reviews
Scott Wipperman

"Things went (ended) well, but there were hick-ups in the processing. Merilee and I are a "commuting couple". I'm in Helena, MT 3 weeks a month and in West Jordan (the house we refinanced) one week. ...Things went (ended) well, but there were hick-ups in the processing. Merilee and I are a "commuting couple". I'm in Helena, MT 3 weeks a month and in West Jordan (the house we refinanced) one week. Because I initiated the loan process and am not in the hose more than half time, this seemed to stump the the processors. Apparently, had Merilee initiated the loan process there wouldn't have been a problem since she lives there full time. Both our names are on the loan, this seems completely aribitrary about who initiates the loan. Second, they didn't count all my income initially. I'm a pastor, so I my income contains both a Salary and a Housing Allowance. Over a month into the loan there were messages that we didn't quite meet the debt/income ratio. First the processors were trying to deal with a credit card's reported monthly payment (was it overstated), and then it came to light that only a portion of my housing allowance was being attributed to my income. Rocket Mortgage was only allowing what the new mortgage payment would be toward my Housing Allowance. Two big problems: a)housing allowance covers rent/mortgage plus utilities, and anything I purchase to equip/maintain the house (furniture, yard equipment, decorations, repairs, appliances, etc.), b) it only makes sense to overestimate your Housing Allowance. If you overestimate, what wasn't "used" turns back into Salary on your tax return. If you underestimate you can't after the fact claim some of your Salary as Housing Allowance. So, pastors overestimate, and convert the excess back to taxable income. Rocket Mortgage should count the entire Housing Allowance as part of a pastor's income. Additionally, the fact this took more than a month to come out is a problem. I could have pointed out the error in Rocket Mortgage's processing if anyone would have made it clear not all of my income was being counted early on. These delays caused my loan not to close in the 45 day window. Then Rocket Mortgage added a quarter point fee to the loan for extending the lock. After I explained that I wasn't the delay in the loan closing (I always got info in right when requested) but the fumblings over the above to issues the agent said he would seek removal of that "penalty" point. I'm pleased that it's removal was promptly approved and removed. Lastly, as I included you in a message, after the first loan estimate, the subsequent loan estimates kept showing a one point origination fee. It was explained that that was an error, and there would be no fee, but with each new iteration of paper work I was forced to call and inquire again that no origination points were being added to the loan. It would have been more reassuring if the erroneous points didn't show up on the Loan Estimates. Matt, if you helped in resolving any of the issues that came up I sincerely appreciate your efforts in helping the loan proceed. Ultimately the loan closed under the terms I anticipated (terms as we discussed); it would have been nice to have the loan close in the original 45 days."

Peter Isho
Peter Isho

Peter Isho
Rocket Mortgage Sales
151 Reviews
Michael Chiu

"Honestly, I was skeptical when I first saw Peter's reviews, but after working with him, I can confidently say he is legitimately the real deal. I first started working with Peter after applying for ...Honestly, I was skeptical when I first saw Peter's reviews, but after working with him, I can confidently say he is legitimately the real deal. I first started working with Peter after applying for pre-approval through RocketMortgage, and it quickly became clear to me that he does whatever it takes to get things done. I've emailed him late at night and gotten responses immediately. I've called him on weekends to get questions answered and issues resolved. At one point, there was a one-in-a-million technical glitch while trying to sign into my account, and Peter got a technical team to resolve the issue the same day - during the weekend. When it came to putting in an offer, Peter took the initiative to call the seller agent and speak about his confidence in closing my loan quickly. When I finally did get my offer accepted, I had a tough choice to make: I was trying to buy in one of the most competitive markets in the US (Seattle), where fast closing is everything. My realtor highly recommended I go with a local lender that was quoting 21 days closing, but even just from getting pre-approved by the local lender, I could tell that they did not have the dedication and drive that Peter has. He had completely earned my trust, so I took a gamble and stuck with Peter and Rocket Mortgage. This "gamble" ended up being far from a gamble. Peter and his team ensured everything went smoothly, and I was cleared to close in 19 days. Less than three weeks. Peter is peerless in his dedication, availability, and ability to get things done right."

Tom Staperfenne
Tom Staperfenne

Tom Staperfenne
Rocket Mortgage Sales
151 Reviews
Lori McIntosh

"Exceptional Mortgage Experience with Tom – A True Professional! I recently had the pleasure of working with Tom from of Rocket Mortgage, and I cannot express enough how outstanding his service was ...Exceptional Mortgage Experience with Tom – A True Professional! I recently had the pleasure of working with Tom from of Rocket Mortgage, and I cannot express enough how outstanding his service was throughout the entire mortgage process. From our initial contact to the successful closing, Tom demonstrated unwavering dedication, excellent communication, and a positive attitude that truly set him apart. One of the most impressive aspects of Tom's service was his consistent communication. In an industry where prompt and clear communication is crucial, Tom exceeded expectations. He ensured that my buyer and I were always well-informed about the status of our mortgage application, promptly addressing any concerns or questions we had. This level of transparency created a sense of trust and confidence that made the entire process much smoother. Tom's efficiency in gathering pertinent information was truly commendable. He not only understood the importance of timely responses but also took the initiative to request all necessary documentation promptly. This proactive approach eliminated unnecessary delays and showcased his commitment to providing a seamless experience for his clients. What truly stood out about Tom was his ability to maintain a positive and encouraging demeanor throughout the process. Despite facing setbacks, including losing a few offers, he remained resilient and focused on finding the best solution for us. His optimism was infectious and played a significant role in keeping our spirits high, even during challenging moments. Additionally, Tom's respect for my time as a realtor was evident in every interaction. He was incredibly efficient, ensuring that all paperwork was completed accurately and promptly. This attention to detail not only saved us time but also demonstrated his professionalism and commitment to delivering exceptional service. In conclusion, I wholeheartedly recommend Tom from Rocket Mortgage to anyone seeking a mortgage professional who goes above and beyond. His consistent communication, efficiency, positive attitude, and respect for our time made the entire experience not only successful but also enjoyable. Tom truly sets the standard for excellence in the mortgage industry, and I am grateful for the opportunity to have worked with him. -Lori McIntosh Coldwell Banker"

Adam Gusich
Adam Gusich

Adam Gusich
Rocket Mortgage Sales
150 Reviews
Dave Menefee

"After inquiring to no less than 4 banks concerning my home re-finance (one of which was a bank I had been with for 31 years and another in which I had been a client with for several years as well) I ...After inquiring to no less than 4 banks concerning my home re-finance (one of which was a bank I had been with for 31 years and another in which I had been a client with for several years as well) I chose Rocket Mortgage as Adam was the only person to get back with me promptly after my initial call inquiring about information. Throughout the process, Adam answered my e-mails in a timely manner, and even picked up the phone at some very odd hours if I needed a question answered. I enjoyed working with Adam as he helped me through the various stages of the process and kept me informed with any information needed. Adam is very responsive and is a tremendous asset to the Rocket Mortgage Team. I will definately refer Rocket Mortgage, and certainly Adam to any of my friends that are looking for a refinance for their home. Thanks for everything Adam!! Sincerely, Dave Menefee"

Jason Scherbarth
Jason Scherbarth

Jason Scherbarth
Rocket Mortgage Sales
150 Reviews
Maria Elena Menendez

"If you are looking for a mortgage loan Jason is your person. I have done 3-4 loans through Jason and it has been a great experience. Jason is very knowledgeable, trustworthy, efficient, clearly ...If you are looking for a mortgage loan Jason is your person. I have done 3-4 loans through Jason and it has been a great experience. Jason is very knowledgeable, trustworthy, efficient, clearly explains the process and expectation. Always has time to assist with any questions or concerns making you feel like you are the most important client he has. When I look for a mortgage I don’t do comparisons I just go to Jason because I feel comfortable he is the best and will do the best for me. He even changed a Realtor’s perception of Rocket Mortgage as she perceived the process unorganized, with lack of communication, impersonal. Even tried to convince me to choose a different lender. Of course I did not, and promised her an awesome experience. After the closing she was so “wow” by the easiness of the process, the customer service, the meeting of the time frames, the communication and personal touch that she mentioned how impressed she was and would not mind doing business with Rocket Mortgage in the future. You cannot go wrong doing business with Jason and his “magical” touch. Thank you Jason for all your help through out the years. Maria"

Dylan Spicher
Dylan Spicher

Dylan Spicher
Rocket Mortgage Sales
148 Reviews
Rick Garner

"From the very get go Dylan was very pleasant to speak with and instrumental in helping us get a refinance at an extremely low rate of interest. He made refinancing our home extremely easy and ...From the very get go Dylan was very pleasant to speak with and instrumental in helping us get a refinance at an extremely low rate of interest. He made refinancing our home extremely easy and streamlined. He was very knowledgeable and answered all of our questions with confidence which made us feel very comfortable with our decision to move forward with our loan. One of the important things to me was that Dylan stayed in touch with us after the completion of the loan and gave us a phone number to call him with any questions we might have. If you are looking for qualified, knowledgable individual to help you refinance your home give Dylan a call at Rocket Mortgage. He's awesome."

Douglas Benton
Douglas Benton

Douglas Benton
Rocket Mortgage Sales
147 Reviews
JW Montague

"Doug was patient with me and the process from the start. When I has issues with certain items to be submitted or people that were not sensitive, he intervened! That engagement made me trust the ...Doug was patient with me and the process from the start. When I has issues with certain items to be submitted or people that were not sensitive, he intervened! That engagement made me trust the process throughout. My father was ill and I was having difficulty with the information needed, Doug was professional and sensitive to my personal needs. My question is this, how many people would do that whom you met except via email and never actually met them in person? Hummm right! Exactly! He was the person that made this process work, if it wasn't Doug, I probably would have ventured with a different company/source, period! By the way Doug, my dad is doing just fine, thanks young man! All the best …"

Amira Omar
Amira Omar

Amira Omar
Rocket Mortgage Sales
147 Reviews
Beverly McNeil-Dieudonne

"Amira has been very helpful in assisting with the completion of my refinancing loan application. she has gone above and beyond to answer and/or explain my questions and concerns. Amira always return...Amira has been very helpful in assisting with the completion of my refinancing loan application. she has gone above and beyond to answer and/or explain my questions and concerns. Amira always return my call in a reasonable time which shows that she makes it her business to make sure that whatever issue I is handled in timely manner. She never leave me hanging when she is not sure of something but reach out to the person or other department and got back to me with the answer. Amira has been a pleasure to work with, she deserves more than five stars. if any of my friends and family already to refinance their home I will happily recommend Amira as the person to contact."

Jon Betcher
Jon Betcher

Jon Betcher
Rocket Mortgage Sales
146 Reviews
Diane Knapp

"Within a few minutes of our phone call, Johathon Belcher, recognized what we were trying to accomplish by refinancing our home. He asked a few questions and within a very short time we had begun the ...Within a few minutes of our phone call, Johathon Belcher, recognized what we were trying to accomplish by refinancing our home. He asked a few questions and within a very short time we had begun the process of our home refinance. We have used Rocket Mortgage to finance a primary and rental residence three times over the past six years. I have to say Rocket Mortgage is the only way to finance a home. And, it began with our loan originator, Jonathon. He is very professional, knowledgeable, and has an insight of a homeowner needs. From the beginning, he let us know he would be available to answer any questions that might arise as we moved toward to closing. Even though we used Rocket Mortgage in the past, Jon reviewed the Rocket Mortgage process so we understood how Rocket Mortgage works, and after signing our documents and our final closing of the loan, he called to ask how the process went, and if we were satisfied with our experience. "

Brent Fincham
Brent Fincham

Brent Fincham
Rocket Mortgage Sales
146 Reviews
Sanny Mose

"Brent was very helpful when I was inquiring about getting a refinance on my house. I was reluctant to proceed with the loan because I was turned down before but Brent reassured me to give it a try. ...Brent was very helpful when I was inquiring about getting a refinance on my house. I was reluctant to proceed with the loan because I was turned down before but Brent reassured me to give it a try. He was very professional and make me feel I was important. After giving all the requirements needed to proceed with the loan and when he told me I was approved, I was shocked. I will definitely recommend Rocket Mortgage to my friends and family. Most of the people who I spoke with are professional and friendly. "