Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Team Members

Page 24 of 359
Heather Santos
Heather Santos

Heather Santos
Rocket Mortgage Sales
127 Reviews
Sted Howard

"I am the proverbial paranoid "chipper-of-messages-in-marble" when it comes to electronic communication. Electronic banking still a bit scary and I still pay most bills by check and trusdt none to ...I am the proverbial paranoid "chipper-of-messages-in-marble" when it comes to electronic communication. Electronic banking still a bit scary and I still pay most bills by check and trusdt none to credit cards and I like to look folks in the eye when I do significant business. You can imagine my reluctance to write and rewrite mortgages on line and by phone. That is, until Heather Santos responded to an interest rate inquiry. Very quickly she gained my confidence with her firndly approach and her clear, and clearly comprehensive, grasp of the business at hand. From start to finish, she was the chief go-to person. No matter who else handled any specific part of the exercise, Heather was the reassuring voice that kept me believing that this was the thing to do and that she had it all in hand. The next time there is a significant rate drop, I'll probably call her first. "

Rob Turnquist
Rob Turnquist

Rob Turnquist
Rocket Mortgage Sales
127 Reviews
Elaine Chiarelly

"I wish there was a button for 10 stars! I could not be more appreciative for the amazing service I received while refinancing my loan. Rob Turnquist made the experience very understandable and took ...I wish there was a button for 10 stars! I could not be more appreciative for the amazing service I received while refinancing my loan. Rob Turnquist made the experience very understandable and took the time to explain the process from the first to the very last step. Rob was patient and kind with all of my questions, understanding to my situation, and sincerely had my best interests be first and foremost. He treated me professionally, but like family. I could not be more grateful to him for what he accomplished for me. I enjoyed the process as he was most genuine, incredibly knowledgeable, we could laugh, and although at times matters seemed uncertain, he was the reassurance I needed. I cannot sincerely and kindly thank him enough for all his efforts on my behalf."

Abe Faraj
Abe Faraj

Abe Faraj
Rocket Mortgage Sales
126 Reviews
Mario N Amber Solomon

"Working with Abe was an absolutely stress-free experience, truly unbelievable in the best way. When I told my realtor that I wanted to buy a home by January 2026 she said, “I have the guy for you.” ...Working with Abe was an absolutely stress-free experience, truly unbelievable in the best way. When I told my realtor that I wanted to buy a home by January 2026 she said, “I have the guy for you.” And she was right! From the moment Abe reached out he took a look at my credit, told me exactly what I needed to do and laid everything out clearly so we could close in our timeframe. My realtor Chevy, gave me a timeline and together we executed every step in order. Abe was always available when we needed him. He was very informative, knowledgeable, honest and patient. He answered every question we had and solved any issue within minutes. This home buying process was truly amazing because of the incredible team we had behind us. Abe made what could’ve been stressful feel easy and achievable. I give him 100/100 and highly recommend him to anyone looking for a smooth, supportive and professional home loan experience."

Michelle Krizo
Michelle Krizo

Michelle Krizo
Rocket Mortgage Sales
126 Reviews
Deniece Miles

"I can’t say enough great things about Michelle from Rocket Mortgage. From start to finish, she was knowledgeable, patient, and incredibly supportive throughout my credit and mortgage preparation ...I can’t say enough great things about Michelle from Rocket Mortgage. From start to finish, she was knowledgeable, patient, and incredibly supportive throughout my credit and mortgage preparation process. She provided clear, step-by-step guidance and stayed on top of every detail, making sure I understood exactly what was needed to improve my credit profile. Thanks to her expertise and persistence, my credit score increased significantly and is now high enough for me to move forward toward mortgage approval—something I truly could not have achieved without her help. Michelle was always responsive, encouraging, and genuinely invested in my success. She made what could have been a stressful process feel manageable and empowering."

Justin Pharias
Justin Pharias

Justin Pharias
Rocket Mortgage Sales
126 Reviews
Mary Haase

"Please understand that I am an unapologetic geriatric technophobe, and a former art major, to boot. I do not pretend to understand finances (other than balancing my checkbook obsessively), and don't ...Please understand that I am an unapologetic geriatric technophobe, and a former art major, to boot. I do not pretend to understand finances (other than balancing my checkbook obsessively), and don't care much about getting past email and Facebook. With that in mind, you will understand why I have become a Justin groupie. He put everything in words I could understand . . . you know, conversational English. He was infinitely patient with my multitude of questions, and the barrage of emails full of questions I hadn't thought to ask in the first place. He stayed on the phone and guided me step-by-step through each one of the multitude of forms. And he led me through all of this without even once sounding condescending or patronizing. I expected him to be pleasant, knowledgeable, and professional, but Justin was so much more. He had the gift of making me feel as though I were not only his favorite client, but a treasured family member. That is a gift which cannot be taught. Fortunately, Justin was born with it."

Bryan Brenton
Bryan Brenton

Bryan Brenton
Rocket Mortgage Sales
125 Reviews
Evelyn Watson

"I'm giving Bryan 5 stars because he inherited me from someone else who had made promises that weren't being kept. He tried thru out our interactions to get the answers I needed but when a department ...I'm giving Bryan 5 stars because he inherited me from someone else who had made promises that weren't being kept. He tried thru out our interactions to get the answers I needed but when a department of Rocket thinks it's right and the customer is wrong, they do not make it easy on the customer to have to prove it or themselves to accept it. I wonder if Rocket listens to all those recordings to hear how some of their people talked to me? Over three months because they kept switching me to other people and the explanations had to start over. When Bryan did become involved, he stayed with it to the end, trying to find the right people to fix the errors on paperwork but it took over 3 months. I do credit him with finding Cody D. who worked for 2 days, nonstop, to get us finally closed with the correct papers. They were faxing papers as we were sitting at the closing table. I still have questions if everything was done right about my deeds and haven't found the right person to answer them. A man did call when I expressed this fact on another survey, but he didn't have a clue what I was talking about, and I was just too tired over the whole ordeal to start explaining it to him. So Bryan you get 5 stars, you stuck with it and we finally closed."

Jennifer Chapman
Jennifer Chapman

Jennifer Chapman
Rocket Mortgage Sales
125 Reviews
Iris Rivera

"We closed on the 8th of July. Rocket Mortgage should make Jennifer Chapman the spokesperson for their motto “Engineered to Amaze”. The process from Beginning to end thanks to her support staff, the ...We closed on the 8th of July. Rocket Mortgage should make Jennifer Chapman the spokesperson for their motto “Engineered to Amaze”. The process from Beginning to end thanks to her support staff, the title company Ms Chiles was definitely amazing. I will refer anyone looking to purchase or refinance especially my fellow Veterans to Ms. Chapman. She has won our business and future business. Thank you for representing the interest of your Customers. You are the best in the business and I hope you are well compensated for being soo great at what you do! God bless you😇"

David Manderfield
David Manderfield

David Manderfield
Rocket Mortgage Sales
125 Reviews
Joshua Jameson

"David was exceptional to work with!! We came to him not knowing what exactly we were getting ourselves into with an online refinance. He broke it down very professional and courteously to where we ...David was exceptional to work with!! We came to him not knowing what exactly we were getting ourselves into with an online refinance. He broke it down very professional and courteously to where we could understand the fine print and savings. He gave us an estimate and wound up getting us out of a FHA loan and going conventional with the equity in our home. He not only matched the estimate he originally gave but came out even better at the end. We will highly recommend David for friends and family. We will also be using him for future purchases. Bottom line is, he did what he said, he got us into a shorter term loan without any additional out of pocket monthly, which will save is thousands throughout the life of the loan. Thank you David, from our family to yours!"

Kevin Margiawicz
Kevin Margiawicz

Kevin Margiawicz
Rocket Mortgage Sales
125 Reviews
Percival Baldwin

"Kevin is an intelligent, knowledgeable, professional, compassionate, personable, friendly, and the most helpful of any individual I have ever had pleasure in working with. Not only did he help me ...Kevin is an intelligent, knowledgeable, professional, compassionate, personable, friendly, and the most helpful of any individual I have ever had pleasure in working with. Not only did he help me every step of the way in the loan process for home purchasing, he contacted me frequently to encourage me and remind me each deadline all the way through. He loves Christ and he loves people. I love the way he made me laugh and smile when I thought I could not endure anymore paperwork! He made the process really so simple, with the help of their computer system and e-signatures, which he explained so thoroughly and taught me so well of every button to push, as if he were standing over me watching. Kevin works long hours and was available whenever I needed him. Sometimes at 7 or 8pm and he would spend as much time as I needed to get through each part of the process. The house closed 30 days after we started the process. Thank you Kevin. I love you for your caring nature. May God bless you in all that you do. I hope you remember me. I'm the housewife who doesn't care much for computers, who knew nothing about purchasing a house. My husband was recovering from surgeries, (Percy). With Rocket Mortgage, it cuts out the realtor. It was really very easy, especially for Kevin's help. They do it all from inspections, to title searches, to escrow and Kevin made sure to find us the best interest rate possible. Our closing costs were very reasonable and now we enjoy our new home. Coy ponds and all. Thank you, Kevin. You are a true blessing for us and we pray that your company appreciates your hard work. Barb Baldwin in Powder Springs GA"

Ryan Masserang
Ryan Masserang

Ryan Masserang
Rocket Mortgage Sales
125 Reviews
Denise Geoffrion

"Ryan was always there - quickly answering emails and phone calls and giving me prompt answers to my MANY questions. I don’t know how many times I asked for a pre-qual letter; it always came within ...Ryan was always there - quickly answering emails and phone calls and giving me prompt answers to my MANY questions. I don’t know how many times I asked for a pre-qual letter; it always came within hours, nights, weekends included. I think he sleeps with a cell nearby. I was looking for non-conventional properties in two states and he never hesitated, checking with his underwriter for some of the properties - like those off the grid with no running water 3000 miles away from my home. When I finally settled on a property, the process of getting approved for the mortgage took a few days because everything was already in his file thanks to Rocket Mortgage’s relationship with my bank, Scwhab. I literally had no hoops to jump through. When it came to closing, it was over in 25 minutes and even the realtors who insisted I use a local community bank that was very familiar with the area, had to admit they were very impressed with the ease and simplicity of the closing. Ryan was a dream, there’s nothing he needs to improve. I woud and have highly recommended Rocket Mortgage simply based on the service he provided. If his boss is reading this - he deserves bonus!!!"