Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Team Members

Page 24 of 373
Alex Palafox
Alex Palafox

Alex Palafox
Rocket Mortgage Sales
126 Reviews
Eric Rosteck

"Alex at Rocket Mortgage was outstanding to work with throughout our home-buying process. From start to finish, Alex was professional, knowledgeable, responsive, and genuinely invested in making sure ...Alex at Rocket Mortgage was outstanding to work with throughout our home-buying process. From start to finish, Alex was professional, knowledgeable, responsive, and genuinely invested in making sure everything went smoothly. Buying a home can be stressful, but Alex consistently made the process feel organized, clear, and manageable. Alex took the time to thoroughly explain each step, answered every question promptly, and ensured we always understood our options. Communication was excellent—whether it was late nights, weekends, or time-sensitive moments, Alex was always available and proactive. We never felt left in the dark. What really stood out was Alex’s attention to detail and commitment to getting things done right. Deadlines were met, paperwork was handled efficiently, and we felt confident knowing we had someone experienced and dependable guiding us through such an important financial decision. I would highly recommend Alex to anyone looking for a lender—especially first-time homebuyers or anyone who values transparency, professionalism, and top-tier service. We couldn’t be happier with our experience and are incredibly grateful for Alex’s support in helping us secure our home."

Abe Faraj
Abe Faraj

Abe Faraj
Rocket Mortgage Sales
125 Reviews
Mario N Amber Solomon

"Working with Abe was an absolutely stress-free experience, truly unbelievable in the best way. When I told my realtor that I wanted to buy a home by January 2026 she said, “I have the guy for you.” ...Working with Abe was an absolutely stress-free experience, truly unbelievable in the best way. When I told my realtor that I wanted to buy a home by January 2026 she said, “I have the guy for you.” And she was right! From the moment Abe reached out he took a look at my credit, told me exactly what I needed to do and laid everything out clearly so we could close in our timeframe. My realtor Chevy, gave me a timeline and together we executed every step in order. Abe was always available when we needed him. He was very informative, knowledgeable, honest and patient. He answered every question we had and solved any issue within minutes. This home buying process was truly amazing because of the incredible team we had behind us. Abe made what could’ve been stressful feel easy and achievable. I give him 100/100 and highly recommend him to anyone looking for a smooth, supportive and professional home loan experience."

Justin Fendelet
Justin Fendelet

Justin Fendelet
Rocket Mortgage Sales
125 Reviews
John Deuback

"Justin is more than the lead executive loan Banker at Rocket Mortgage one of the biggest corporations in America, He is an awesome person heart and soul. I met Justin at Rocket Mortgage when I wanted ...Justin is more than the lead executive loan Banker at Rocket Mortgage one of the biggest corporations in America, He is an awesome person heart and soul. I met Justin at Rocket Mortgage when I wanted to purchase a home and it went further then just buying a home, I met a friend, a true friend... see Justin is not an executive loan Banker for a paycheck he is doing it for you!! Justin is the type of person it likes helping people and doing what he does allows him to do exactly that. He helps people get their home loans so that they can find their place in the world to raise their families, to build memories, a place to hang their hat and call home... Justin went above and beyond anything I would have ever expected from anyone in any business... from the beginning to the end of the buying process he was there day or night to answer any questions or to remove any doubt or worries that I might have had. A loan Banker doesn't do that, that's something a true friend does.... what's amazing is that he treats everyone this way!!!! Anyone he's ever done business with Justin knows exactly what I'm talking about and those of you who have not done business with Justin all I can say is you're missing out..... he's an awesome individual and without a doubt, God sent.... he got my wife and I the lowest interest rate and the lowest monthly mortgage payment humanly possible. Thank you for all you've done for us Justin and always know that our home is your home and if you need a friend will be here for you...."

Justin Pharias
Justin Pharias

Justin Pharias
Rocket Mortgage Sales
125 Reviews
Mary Haase

"Please understand that I am an unapologetic geriatric technophobe, and a former art major, to boot. I do not pretend to understand finances (other than balancing my checkbook obsessively), and don't ...Please understand that I am an unapologetic geriatric technophobe, and a former art major, to boot. I do not pretend to understand finances (other than balancing my checkbook obsessively), and don't care much about getting past email and Facebook. With that in mind, you will understand why I have become a Justin groupie. He put everything in words I could understand . . . you know, conversational English. He was infinitely patient with my multitude of questions, and the barrage of emails full of questions I hadn't thought to ask in the first place. He stayed on the phone and guided me step-by-step through each one of the multitude of forms. And he led me through all of this without even once sounding condescending or patronizing. I expected him to be pleasant, knowledgeable, and professional, but Justin was so much more. He had the gift of making me feel as though I were not only his favorite client, but a treasured family member. That is a gift which cannot be taught. Fortunately, Justin was born with it."

Timothy Rice
Timothy Rice

Timothy Rice
Rocket Mortgage Sales
125 Reviews
Danielle Reginek

"I wholeheartedly do not believe I would be a FIRST TIME homeowner if it wasn't for Tim!! He worked with me for over a year to get me to where I am today. My credit needed improvement. He gave me ...I wholeheartedly do not believe I would be a FIRST TIME homeowner if it wasn't for Tim!! He worked with me for over a year to get me to where I am today. My credit needed improvement. He gave me tips on what to do to get my score increased and kept in touch just to check in and see how I was doing on my path of homeownership. It made me feel comfortable, showed that he genuinely cared, and I trusted that everything would work out with him in my corner. I am so thankful for the patience he's had with me, such an uneducated person when it comes to buying a home and the "real estate" lingo that is involved. I would call him frequently just to ask, to me, seemed like dumb questions. He never made me feel that way. I had many restless nights over my pre-approval to closing period just thinking about the good, bad, and "what-if's" of this process. (So many what if's...lol) Any bad thought or concern I had, I would voice to Tim. He would always just tell me not to worry and that he would take care of it. He was prompt, respectful, witty, and extremely educated in this field. I admire his professionalism. I close on my home tomorrow morning. I will own a home tomorrow. Wow. It's an emotional feeling to know that I'm finally at the finish line. Thank you so much for everything you did to help me in this process Tim. Rocket Mortgage is lucky to have someone like you on their team. "

Shane Zigman
Shane Zigman

Shane Zigman
Rocket Mortgage Sales
125 Reviews
Amber Holbert

"Working with shane was just an amazing experience. He always got back to me no matter the time or day. Shane kept me informed every step of the way. Im a very detail oriented person and i had only ...Working with shane was just an amazing experience. He always got back to me no matter the time or day. Shane kept me informed every step of the way. Im a very detail oriented person and i had only about a million questions and shane always made me feel like i was the most important job on his desk. And even after we got the keys every time i have ever had a question i know he is a email or phone call away with and answer. his services just don't stop after you get your home. its just remarkable. Shane is a very caring and professional person and couldn't have asked for a better experience. thank you so much for getting me and my family into the house of our dreams. we are truly grateful! I would highly recommend shane to anyone looking to buy a home."

Jennifer Chapman
Jennifer Chapman

Jennifer Chapman
Rocket Mortgage Sales
124 Reviews
Iris Rivera

"We closed on the 8th of July. Rocket Mortgage should make Jennifer Chapman the spokesperson for their motto “Engineered to Amaze”. The process from Beginning to end thanks to her support staff, the ...We closed on the 8th of July. Rocket Mortgage should make Jennifer Chapman the spokesperson for their motto “Engineered to Amaze”. The process from Beginning to end thanks to her support staff, the title company Ms Chiles was definitely amazing. I will refer anyone looking to purchase or refinance especially my fellow Veterans to Ms. Chapman. She has won our business and future business. Thank you for representing the interest of your Customers. You are the best in the business and I hope you are well compensated for being soo great at what you do! God bless you😇"

Harry Conger
Harry Conger

Harry Conger
Rocket Mortgage Sales
123 Reviews
M Grant Ludwig Jr.

"Once again, it has been a pleasure to work with Harry. I had some financial concerns, Harry listened, took my concerns under review and was back to be with a 24 hours. Offering a solution to my ...Once again, it has been a pleasure to work with Harry. I had some financial concerns, Harry listened, took my concerns under review and was back to be with a 24 hours. Offering a solution to my concerns, he initiated and assisted me in getting a refinancing loan started and approved. Assisting me at every turn (websites, not my forte,lol) we were able to complete the necessary information. Harry independently worked with the Rocket Mortgage team, then advising me at every turn until completion. Harry worked with me, for me, and in representing Rocket Mortgage, went beyond the bounds of his job, in my estimation, to make the refinancing happen. Harry is a blessing, to Rocket Mortgage, and to me. A professional in every sense of the words, he eased my mind with each step we took. he was a partner with me, a friend who I needed on this "journey". Thank You Harry, and thank you Rocket Mortgage for Harry being part of your team. As a former manager with a Fortune 500 Corporation, Harry with his professionalism, his understanding of his customer concerns, his excellent communication skills, his timely followup, would be a person I would build any team around. A GREAT FRIEND and BUSINESS PARTNER. Please thank him for being there!!"

Mark Grillo
Mark Grillo

Mark Grillo
Rocket Mortgage Sales
124 Reviews
Deborah Thompson

"I LOVE Mark and don't want to spoil his perfect rating because HE really is a great guy and knows what he's doing. I actually requested him for the second time in buying my new home. We did have a ...I LOVE Mark and don't want to spoil his perfect rating because HE really is a great guy and knows what he's doing. I actually requested him for the second time in buying my new home. We did have a little bit of a glitch this last go around so just wanted people to be AWARE and read their bottom line figures. I had asked for a loan amount so as to NOT have any out of pocket at close of the loan. I needed every penny to throw into rehab of home we were purchasing. We were "Closed" and sitting in our empty house waiting for movers to come drive away our packed trucks when we got a call from Escrow that we needed $20K (that is thousands!!) in order to close that day. This was after our notary signing! Yes, it was there in the paperwork but I initially asked for NO OUT OF POCKET and nothing was ever said to us about $20 thousand dollars verbally. We were shocked. We called Mark who was shocked as well. (he should have known and told us)...so we scrambled, pulled savings saved for rehab and finally got it done...but we are $20 grand poorer and can't do half of the planned rehab without more financing. We feel the communication failed somewhere along the line even though it was in the paperwork."

Laura Millard
Laura Millard

Laura Millard
Rocket Mortgage Sales
124 Reviews
Craig Alberghine

"Laura is the most important phone call I ever picked up!! I had started a refinance application the night before and I guess there was only so much info that the computer is set up to do so I gave up ...Laura is the most important phone call I ever picked up!! I had started a refinance application the night before and I guess there was only so much info that the computer is set up to do so I gave up and figured I would stick with the other company. The next day I was sitting at the Vet(in my car) waiting for my dogs when a call from Detroit came in. Normally I would think it was a spam call but something told me to pick up. It was Laura from Rocket Mortgage/ Rocket. I told her the issues I had the night before and she immediately started manually entering what was needed for my VA refinance. She locked me in to a great 2.5% interest rate when the other guys wouldn't give anything under a 3.67%. I was sold just for the reason that there was someone helping me that actually cared about my situation. When I tell you that I had some issues including a equity line that was a thorn in my side for years and the fact that it was a charge off which made it invisible to the credit report. That was not helping because I needed to show consecutive payments in order to qualify for the refinance. Laura and her team jumped through some serious hoops to get me straight even having a conference call with the company that held the equity line. They were able to get everything straightened out and got me refinanced so I am looking at 1 mortgage payment now and even with the 2 combined I am paying 400 less per month. While talking to Laura in the weeks during the process I got to know about her and her family since we shared a love of Hockey. Laura is a dedicated Hockey mom who is proud of both of her kids who play youth travel hockey. We are the same because my son played for many years and we laughed when I told her I was "That" Hockey dad that got a little loud during games. If you ever have the opportunity to work with Laura just know that you are in very good hands. Thank you for always reassuring me that everything was going to work out even when I pushed the panic button.. She always told me that if she had any reason to be concerned she would let me know right away. Laura was the best phone call I ever received!!"