"I had a good experience working with Carlos, he made sure I understand all the information he gave me, he was kind and friendly, and was very easy to reach and talk to him. I have no complaints about ...I had a good experience working with Carlos, he made sure I understand all the information he gave me, he was kind and friendly, and was very easy to reach and talk to him. I have no complaints about working with Carlos, however, working with rocket mortgage its a completely different story, after 60 days when this nightmare was finally over, therms were COMPLETELY different from what Carlos originally gave me. Like I said before, I don’t have anything bad to say about working with Carlos. But the overall experience was not that good. I will give 5 stars to Carlos for sure and I will also recommend to have him as your banker."