Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 290 of 356
Jess Ciccarelli

"Greg handheld us through our entire mortgage process, he was phenonmeunal. He took a rpocess that is usually slow, daunting and confusing and made it quick, simple and easy. He was accessible at all ...Greg handheld us through our entire mortgage process, he was phenonmeunal. He took a rpocess that is usually slow, daunting and confusing and made it quick, simple and easy. He was accessible at all times, explainded everything to us and got us the absolute best rate!!! We are so pleased with Greg, and will not use anyone else! We have also recommended him and Rocket Mortgage to all our friends and family. It truly was a wonderful experience with a professional, knowledgeable and great person!"

Jess Martin

"Jack assisted me with my refinance and was always available to answer any questions. The process was smooth and the Rocket team was efficient and supportive."

Robert Brown

"I can’t say enough great things about Garrett Gee and the level of service he provided throughout my home loan process. Garrett truly went above and beyond from beginning to end. Buying a home can be...I can’t say enough great things about Garrett Gee and the level of service he provided throughout my home loan process. Garrett truly went above and beyond from beginning to end. Buying a home can be stressful, but Garrett made the entire process smooth and kept me informed every step of the way. He was always available to answer my questions, explain everything clearly, and make sure I understood exactly what was happening. What really stood out to me was his dedication—even on July 4th, Garrett answered his phone and took the time to help me. That says a lot about his commitment to his clients. Garrett treated my loan like it was a priority, not just another application. His professionalism, responsiveness, knowledge, and work ethic were outstanding. Because of his effort, I felt confident throughout the process and we were able to get everything across the finish line. I would absolutely recommend Garrett Gee at Rocket Mortgage to anyone looking to purchase or refinance a home. Five stars without hesitation. Thank you, Garrett, for going the extra mile and helping make becoming a homeowner a great experience!"

Ray Kelley

"Tarin was great to start off and said he would be with us but really wasn't very good at answering email questions after it left his desk. Guess he should talk like he is there for you..."

Kevin Stone

"Eddie was incredibly knowledgeable and helpful, working with me every step of the way to obtain and lock in the most favorable rate for my re-finance. There were many nuances and he inherently ...Eddie was incredibly knowledgeable and helpful, working with me every step of the way to obtain and lock in the most favorable rate for my re-finance. There were many nuances and he inherently understood the challenges and was able to guide me through the process. Very helpful and responsive, which are paramount characteristics when working through a life-changing decision."

Martha Meadows

"Gavn was my first contact person with Rocket mortgage. I found him to be very informative, he helpedme continue the process by having a posiitive attitude about my request for a loan. He was ...Gavn was my first contact person with Rocket mortgage. I found him to be very informative, he helpedme continue the process by having a posiitive attitude about my request for a loan. He was informative, professional, pleasant and maintained good contact with me."

Natalie Souza

"Clarence was thoughtful, kind and knowlegeable. Those three usually aren't found in the same person! Clarence was albe to provide the options we could review and set up the rest of the process in a ...Clarence was thoughtful, kind and knowlegeable. Those three usually aren't found in the same person! Clarence was albe to provide the options we could review and set up the rest of the process in a way that was easy to follow and commit to. He is a gem."

TOM WILLIAMS

"Aidan was amazing at explaining options and all the banking/accounting information that o required to be translated. Super knowledgeable, kind and accommodating to my schedule. So very thankful of his...Aidan was amazing at explaining options and all the banking/accounting information that o required to be translated. Super knowledgeable, kind and accommodating to my schedule. So very thankful of his expertise."

Sweet Dream's ASMR

"She made this a very quick and easy process."

Roneil Elbrader

"I recently completed a refinance with Rocket Mortgage, and I want to specifically highlight the excellent service provided by my Home Loan Expert, Edward Hampton. Edward was consistently professional,...I recently completed a refinance with Rocket Mortgage, and I want to specifically highlight the excellent service provided by my Home Loan Expert, Edward Hampton. Edward was consistently professional, responsive, and helpful throughout the entire process. Any time I had a question, he answered it clearly and quickly, and he made sure I understood each step of the loan. If I were rating just Edward, he would absolutely receive a top score from me. However, I do want to be honest about the challenges I experienced with Rocket Mortgage’s system software during the process. Uploading, downloading, and electronically signing documents was often frustrating. Several forms that should have been e‑signable had to be manually printed, signed, and re‑uploaded. It felt like the system wasn’t fully integrated or functioning smoothly — possibly related to Rocket Mortgage’s recent acquisition of my previous lender, Mr. Cooper. It seemed like some of the transferred loan information didn’t sync cleanly, which created avoidable delays and extra work on my end. To be clear, none of these issues were Edward’s fault. He handled everything within his control exceptionally well. My rating reflects a great experience with him personally, paired with noticeable shortcomings in Rocket Mortgage’s technology platform. If Rocket improves the software side of the process, they’ll have a truly seamless experience to match the quality of service Edward provided."