Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

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Cindy Winfield

"Brendon was helpful setting up loan. But was not good at returning calls when I had questions. My last text to him was on 12/28. Never heard back."

Susan Pierson

"James was thorough and open with all of our communication. Timely and prompt. Very professional but also a friendly touch to out you at ease"

Cheryl LeVan

"Jonathan was very patient, very helpful."

Deborah Hatfield

"Very easy to work with. When I had a question Anthony was available to talk to me and was knowledgeable and most often able to give me an answer right away."

Frank Varro

"Sean was professional, yet personal, in every way; I enjoyed his service in this loan process very much; hope we can do business again soon."

james mitchell

"Very friendly and helpful.Always right on target no wondering"

Larry Bell

"Chase was amazing to work with and made the process so easy. Would work with him anytime."

Cheryl Russell

"Gage made refinancing a rewarding experience! The process is daunting wondering if we will qualify and if our scores will be accepted. Through the whole process Gage was encouraging and took ...Gage made refinancing a rewarding experience! The process is daunting wondering if we will qualify and if our scores will be accepted. Through the whole process Gage was encouraging and took control. We always felt we could call and ask any questions. Thank you, Gage!"

Tara Kraemer

"I typically don’t write reviews but felt the need to write one for Alicia! I had been on the fence about refinancing for quite some time and had a ton of questions before I was ready to commit to ...I typically don’t write reviews but felt the need to write one for Alicia! I had been on the fence about refinancing for quite some time and had a ton of questions before I was ready to commit to doing anything. Alicia understood, didn’t pressure me and made me feel like it was okay to just inquire and see what my options were before making a big financial decision. I never once got the vibe from her that she was just trying to close a deal (which is not the norm these days!) She genuinely connected with me on a personal level and shared her personal life experiences (that were similar to mine) and that made me feel like I wasn’t just another customer, and that she truly cared about me making the right financial decision for me and my family! Her customer service is fantastic! I texted her on a Saturday afternoon asking a question and she got back to me moments later and was ready to help! The entire refinance process took less than a week and I already have a closing date scheduled! Even though her portion of the refinance is over with, she still reached out to me to make sure I was satisfied and to congratulate me on the closing! Alicia played a huge factor in me feeling confident about the financial decision I made and I am truly grateful for all of her assistance in this process. Rocket Mortgage is lucky to have someone like her on their team because if it wasn’t for her, I can assure you I would have never felt comfortable pulling the trigger on refinancing my home. Thank you, Alicia! I am so appreciative of everything!"

Larry Brown

"Jeff Bustin is great,friendly,knowledgeable. Just a great person to work with. I have a new friend go chiefs"