Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 313 of 360
Dennis Csatari

"Friendly, knowlegable and helpful. Listens to our description of out situation and what weld like to do. Recommended!"

Vanessa Kate

"Monica is amazing. She was responsive, took time to answer all of our questions and provide worksheets in response to our mortgage questions, and went out of her way to assist us in the mortgage ...Monica is amazing. She was responsive, took time to answer all of our questions and provide worksheets in response to our mortgage questions, and went out of her way to assist us in the mortgage application process. I can't say enough great things about her. We would definitely recommend her and would use her again if we ever need a mortgage! Thanks Monica!"

Christopher Skelley

"Working with Robert was wonderful. Obviously, very capable. Robert made our refinancing experience quick and seamless. Thank you so much for your help!"

Amber Kriewaldt

"You decided to create a new loan on my account without my knowledge or permission after your company borderline harassed me via many phone calls where I told each one to stop calling me and I didn’t ...You decided to create a new loan on my account without my knowledge or permission after your company borderline harassed me via many phone calls where I told each one to stop calling me and I didn’t want anything. Definitely not good business or ethics."

Charlie Butz

"I’ll start by saying Gontran clearly means well and wants to do a good job. Unfortunately, it seems he either lacks experience or Rocket Mortgage largely is an unpredictable machine that no one could ...I’ll start by saying Gontran clearly means well and wants to do a good job. Unfortunately, it seems he either lacks experience or Rocket Mortgage largely is an unpredictable machine that no one could work with successfully. I received misinformation at every step of my refinance experience. More than once I would ask specifically about a concern I had and would be told “no problem nothing to worry about” only for it to become a major delay. For example: I was told that there would need to be an appraisal on my home. In anticipation, I asked Gontran if it would be a problem that in one of my rooms I had torn up the carpet and the sub floor was exposed. I asked this question multiple times in different ways because I was pretty sure it would be a problem and one that I could fix if needed before scheduling the appraisal. “No problem at all” says Gontran. Well turns out it was a major problem and I need to install carpet myself but now I only have a few days instead of doing it ahead of time like I would have if I hadn’t been misled. Everything was like this, closing costs, method of payment, timelines, documents needed. I locked in a rate for 45 days and it took 37 to get this sucker taken care of. Could have been 14 and that’s nothing compared to the stress I experienced as the deadline marched closer with yet another delay because of misinformation. The only reason I don’t give 1 star is because again, he clearly means well and also I think Rocket Mortgage largely is just so compartmentalized and disjointed that most if not all employees are unaware of how the system works beyond their own little slice. Sorry Gontran, I hate writing bad reviews but this was a terrible experience for me."

Cynthia Harris

"My interaction with Ryan was easy, efficient and effective. He was extremely helpful and informative explaining to me the process and what to expect. From the time of application to the signing of ...My interaction with Ryan was easy, efficient and effective. He was extremely helpful and informative explaining to me the process and what to expect. From the time of application to the signing of closing documents was 20 days. Not 20 business days but 20 calendar days!! Thank you so much!!!"

Steve Espolt

"Walter was great to work with. He answered all of my questions—and there were a lot of them—in a timely and professional manner. He kept me informed throughout every step of the process and was always...Walter was great to work with. He answered all of my questions—and there were a lot of them—in a timely and professional manner. He kept me informed throughout every step of the process and was always responsive whenever I needed clarification or had a concern. I really appreciated his communication and professionalism, and I would highly recommend Walter to anyone looking for help with their mortgage."

Edwin Koszulinski

"Eryque was fantastic thru my mortgage pre approval. Although we didn’t get the home now, he was so diligent in reaching out to the listing agent and my realtor. He was far, far better at communicating...Eryque was fantastic thru my mortgage pre approval. Although we didn’t get the home now, he was so diligent in reaching out to the listing agent and my realtor. He was far, far better at communicating than they were. Highly, highly recommended. He’s a professional and extremely good at what he does. Thank you, Eryque!"

Diane Mato

"Excellent, prompt, very knowledgeable! Very competitive."

Don Brooks

"Carlos is very professional and completely understood my needs. He helped me make the best decision and that’s appreciated. It’s people like Carlos Vieyra that make your company better. Thank you ...Carlos is very professional and completely understood my needs. He helped me make the best decision and that’s appreciated. It’s people like Carlos Vieyra that make your company better. Thank you Carlos!"