"I reached out to Rocket via an online form and received a call from Sam. I was very scared, unsure, hurt and frankly did not know what to do or how to start the process to refi and have my abusive ...I reached out to Rocket via an online form and received a call from Sam. I was very scared, unsure, hurt and frankly did not know what to do or how to start the process to refi and have my abusive ex-husband taken off the loan. From other lenders I was told immediately "NO" and my ex-husband said I could have the house but 'NO ONE" would ever help me get a loan. It would be impossible because of my credit history which included a dismissed Chapter 13. It felt like an impossible battle, but I had faith that someone could help and God orchestrated a phone call with Sam.
Sam was the first and only loan agent that listened to me, explained my situation and allowed me to cry :) She was encouraging, but did not over promise, Sam provided directions and advice and she never once made me "feel small" or like there was no hope. After the call she connected me with Jon to assist with my credit and he as well was phenomenal. I did everything they asked me to do. When Sam said she believed she could help me, I don't think she knew what ride we were about to take. I am sure that many of you have heard the stories. It was not easy to get to closing and despite what my family and friends said, I knew that I could trust Sam through this process.
Sam showed me that people do care and even in the tough situations she handled it all with grace, kindness, empathy and professionalism. I could not say enough about Sam and Rocket Mortgage. Because of Sam and Rocket my grand-daughter and I have a home that we can call our own.
There is so much more I could say! I pray that Rocket continues to help others as you have helped me. I don't know how you reward your employees at Rocket but whatever you do Sam Camilleri deserves it and more!!
Thank you so much, Continued prayers for Rocket's staff of loan officers, underwriters and everyone involved in the process.
Minister Rose C
and Zariah T (granddaughter)"