Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Team Members

Page 145 of 360
Robert Hart
Robert Hart

Robert Hart
Rocket Mortgage Sales
20 Reviews
Peyton Lewis

"I recently moved from West Virginia to Michigan, and Robert Hart made the entire home loan process smoother than I ever imagined. From our first conversation to the final closing, Robert was ...I recently moved from West Virginia to Michigan, and Robert Hart made the entire home loan process smoother than I ever imagined. From our first conversation to the final closing, Robert was knowledgeable, responsive, and incredibly supportive every step of the way. He explained everything clearly, kept me informed, and always made time to answer my questions—no matter how big or small. Thanks to his expertise and attention to detail, we had a seamless process and an easy, stress-free closing. Relocating to a new state can be overwhelming, but working with Robert gave me real peace of mind. I’m so grateful for his guidance and would absolutely recommend him to anyone looking for a top-tier loan expert. Thank you, Robert, for making my move to Michigan such a positive experience!"

Nathaniel Hines
Nathaniel Hines

Nathaniel Hines
Rocket Mortgage Sales
20 Reviews
Cortnie C

"Nathaniel somehow masters the illusion that he exists for you alone. It feels as if he is available 24/7 and that he possesses magic powers that can get things done. Not only that, he is hilarious, ...Nathaniel somehow masters the illusion that he exists for you alone. It feels as if he is available 24/7 and that he possesses magic powers that can get things done. Not only that, he is hilarious, assimilates to your personality, can explain things in myriad ways for understanding, and made me felt as if we have been friends for years. He had my back for the entire loan process and proved that he still has it, even after the fact. He never spammed or solicited for a review like some of the other agents at Rocket Mortgage did, but in fact, I requested a link to leave him this review because his customer service and professionalism deserve to be publicly appreciated. Thank you Nathaniel, don't forget to get out of your work seat from time to time. -J"

Gladys Holz
Gladys Holz

Gladys Holz
Rocket Mortgage Sales
20 Reviews
Eric Spiegel

"Gladys was very patient and helpful to us in guiding us through process of completing our mortgage loan. She had answers to all of our calls/ questions. We appreciated her knowledge and the fact that ...Gladys was very patient and helpful to us in guiding us through process of completing our mortgage loan. She had answers to all of our calls/ questions. We appreciated her knowledge and the fact that we called many times to know what else we to do! We surely had a great time knowing that Gladys was professional and and was always keeping us informed as the process continued. Thank you very much for everything and it's great to know and work with such an experienced individual. Thank you Gladys......"

Ryan Jenkins
Ryan Jenkins

Ryan Jenkins
Rocket Mortgage Sales
20 Reviews
Jennifer Rooney

"Ryan was very helpful and friendly. I enjoyed that he took a moment to see how my day was and to learn a little bit about me personally. I had to take a call at work and he understood if I had to put ...Ryan was very helpful and friendly. I enjoyed that he took a moment to see how my day was and to learn a little bit about me personally. I had to take a call at work and he understood if I had to put him on hold!! He was very helpful in explaning what I was doing and why. He made sending any paperwork to him easy and walked me through the exact items he needed necessary to start the loan process. The best customer service comes from someone who enjoys their job and truly wants to help others, and Ryan exceeds that experience!! Thank you so much Ryan!!"

Dezerae Kazarian
Dezerae Kazarian

Dezerae Kazarian
Rocket Mortgage Sales
20 Reviews
Keith D

"I was not even considering a refinancing on my current VA Loan with Rocket as I called them to discuss escrow account information. The rep who handled that call said I was eligible for a loan review ...I was not even considering a refinancing on my current VA Loan with Rocket as I called them to discuss escrow account information. The rep who handled that call said I was eligible for a loan review and if I was interested she could transfer me but it was not required. I am always willing to listen so I told her yes I was connected to Dezerae. She was instantly a bubbling, powerful personality you couldn’t help but like. She went over my information quite quickly and determined I could do a Stream Lined VA refinance since I did not want to cash out any equity. This stream lined loan required no new information from me and they used the information from the current loan. They didn’t even have to do the lengthy, time consuming income verification. No appraisal was required either. They were able to do this because everything they had fell within a certain time line so it wasn’t required to get all new information. They simply had to confirm all the information was still current which they could do by accessing it online but didn’t have to wait for newer information to be provided to them. She was able to get me an interest rate at 1.5% less than the one I currently had and was able to get close to $1500 in waived closing fees as well. Ultimately the offer she came back with resulted in lowering my mortgage payment by about $250 less per month and my property tax situation had changed drastically so the escrow account requirement would be lowered by about $400 per month for the property tax portion. My total new mortgage payment including the escrow account payment portion lowered the payment by about $750.00 per month. I agreed to it and she immediately did her part on their end to get the refinance going and this was mid day on a Thursday. She sent me all the forms and other required documents and provided me with a direct contact # & Email / text # too in case I had problems or needed assistance. I immediately started working on my part that afternoon. As I was doing it she was in a meeting of some kind but in the middle of my completing the documents she did text me just to let me know she was monitoring my progress and watching to see I was hitting any snags or experiencing any issues that may require her help but I didn’t. After everything was done by me by Friday morning it was all turned over to another unit / and person for further processing. I was only contacted once and that was to verify the new credit report was actually a valid request by me because I had blocks placed with each credit bureau requiring them to insure any requests for new credit were in fact being requested by my because I had a series of fraudulent activity the previous year. They did not get me on the phone on Friday but called again on Saturday and did get me so they verified the credit report confirmation part and were able to continue on with what they were required to do as far as processing the loan. They had to do the property title search and verification which is one part that can take an extended amount of time complete. However, by Monday we had the initial approval already and they just had a few minor things required of them on their end to complete and then the closing could be scheduled. Of course, on Tuesday we were able to set up the closing appointment which we did for a day the next week that was 7 days later I believe. We had our closing which was flawless and our current loan was paid off after the 3 day period required by the closing laws in GA. Dezerae was extremely knowledgeable and a sheer delight to deal with and made herself available to me virtually 24 hrs a day. I have nothing negative to say at all regarding her or her actions and service she provided. It was 100 % unbeatable service. This will be the 3rd loan or refinance with Rocket and our experience with them has been flawless. Of course they provided extremely fast approvals and processing and have never given us any issues or hassles over our monthly payments . They make the insurance payments on time and pay the taxes in the the 2 payments they are allowed to by our county. Simply put there is no other service that can compare or even come close to the service provided by Dezerae and Rocket. You won’t go wrong by picking them for your mortgage provider or servicer. I believe we have been dealing with them now since about 2019 have absolutely no problems, issues or complaints and Dezerae was another bright star in the years we have been dealing with them. At this point I would not deal with any other mortgage provider. PERIOD! Dezerae is a true asset to Rocket and you can tell by her attitude and service that she is truly happy with her job and her ability to work with customers like me."

Giovanni Kiti
Giovanni Kiti

Giovanni Kiti
Rocket Mortgage Sales
20 Reviews
Gwyn Beatty

"Homebuying is exciting and stressful. I am relocating from Ohio to Texas, and Giovanni assisted me with the purchase of my newly built home. He was available to me throughout the entire loan. He made ...Homebuying is exciting and stressful. I am relocating from Ohio to Texas, and Giovanni assisted me with the purchase of my newly built home. He was available to me throughout the entire loan. He made the whole process a smooth transition. He helped set my mind at ease and was readily available on weekdays and weekends (all hours). I can't even remember leaving any messages, because he always answered. He made sure all my questions were answered and informed me of what was happening/expected to happen. and never made me feel rushed. He was more than professional, patient, hospitable, knowledgeable, and thorough. He assisted me with all my inquiries/requests. Giovanni also went above and beyond to get me the best outcome for my loan, I totally trusted him, and I am still in awe with my final numbers. There aren't enough stars available on this review page to reflect the level of value of the service he provided me. In the end, he wasn't just a part of my lending team, but he felt like family. I can't thank him enough. He comes HIGHLY recommended by this consumer. Thanks again Giovanni."

Bryan Klemett
Bryan Klemett

Bryan Klemett
Rocket Mortgage Sales
20 Reviews
Jack Packer

"Bryan was a terrific professional staff representative/loan consultant. The Rocket Mortgage experience, expected to be smooth and expedited, was much more. Bryan was attentive to details, very ...Bryan was a terrific professional staff representative/loan consultant. The Rocket Mortgage experience, expected to be smooth and expedited, was much more. Bryan was attentive to details, very knowledgeble and good at what he does. I have not experienced anything better in the conduct of business as how things went with Bryan. A great person doing a superb job."

Rose LaFleur
Rose LaFleur

Rose LaFleur
Rocket Mortgage Sales
20 Reviews
Jean Aswad

"Helpful . walked me through the computer paper work and made the application process very easy and less anxiety about doing this on line application., Being able to call her with any questions that ...Helpful . walked me through the computer paper work and made the application process very easy and less anxiety about doing this on line application., Being able to call her with any questions that occurred was very reassuring to me She is a definite asset to the Mortgage process with Rocket Mortgage/ quicken Loan THANK YOU ROSE Jean Aswad"

Peter Lee
Peter Lee

Peter Lee
Rocket Mortgage Sales
20 Reviews
Carl Robinson

"Peter, as the lead of his team, is a totally competent and efficient person at what he does. I've dealt with numerous mortgages and property purchases over my lifetime, and I've never dealt with a ...Peter, as the lead of his team, is a totally competent and efficient person at what he does. I've dealt with numerous mortgages and property purchases over my lifetime, and I've never dealt with a loan officer or the like whom I would consider as fully competent, thorough, and organized as they should be..... that is until working with Peter. Everything he did was efficient, thorough, and in the proper order. For instance, he (and Rocket) made sure the appraisal was done to justify the loan from that end before a hard credit check pull was done. In the past it's always been the opposite, often with my credit score getting dinged but an appraisal coming in different that anticipated, and having to redo the loan applications or dropping them and moving on to another more competent lender. Peter is the epitome of what a loan processor/officer should be. I consider a loan officer to be more important than the underwriter, because the underwriter makes their decision based on what a loan officer presents to them. Peter not only know what he's doing, including the ins and the outs, but he intimately understands what he's doing, and it reflects in the outcomes of the underwriters final decisions to approve a mortgage. Thank you so much, Peter, for a job well done. Oh, so I don't forget, Wendy, the mobile Notary who handled the closing signings for us out where we live, was a huge help, and was thorough in her handling of the documents."

Jack Lessnau
Jack Lessnau

Jack Lessnau
Rocket Mortgage Sales
20 Reviews
Heather Brennan

"Jack is a pleasure to work with. Responsive, thoughtful, and personable. Within hours of our initial conversation he had several proposed refinancing options available. I cant say enough about how ...Jack is a pleasure to work with. Responsive, thoughtful, and personable. Within hours of our initial conversation he had several proposed refinancing options available. I cant say enough about how easy he made the mortgage process. A true gentlemen and professional. I wholeheartedly recommended him!!"