"Jake is totally "quick" and professional. My husband passed away a year ago, my first mortgage was only a few months from being paid so I had quite a bit of equity in my home. Also, my family pet ...Jake is totally "quick" and professional. My husband passed away a year ago, my first mortgage was only a few months from being paid so I had quite a bit of equity in my home. Also, my family pet Schnauzer Pickles came down with lung cancer requiring an $8700 surgery and follow up chemotherapy. I had run up quite a total on my Line of Credit with the bank and the tune of 19% interest. I had contacted my bank to check on a refi and they were seeming to drag their feet some. Two weeks ago I had gotten an email about reefing with Rocket Mortgage-Rocket Mortgages so I called and happened to reach Jake as their rep. Believe it or not, after four hours we had my loan application all initiated and my interest rate was less than at the bank, AND WITH BETTER TERMS AS FAR AS CASH OUT. Again, Jake was a wonderful representative for Rocket Mortgage, I can't say enough positive comments about him. A few days later I had spoken with my daughter to let her know about my refi and how pleased I was with Rocket Mortgage, "Aren't they great!." she said. "We actually refi-ed with Rocket Mortgage a few months ago and we thought they were great too. I had checked with other lenders and found their satisfaction rating was unbeatable and we really liked them, no hassles at all." Thank you Jake and Rocket Mortgage-Rocket mortgage!"