Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

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Dezerae Kazarian
Dezerae Kazarian

Dezerae Kazarian
Rocket Mortgage Sales
17 Reviews
Keith D

"I was not even considering a refinancing on my current VA Loan with Rocket as I called them to discuss escrow account information. The rep who handled that call said I was eligible for a loan review ...I was not even considering a refinancing on my current VA Loan with Rocket as I called them to discuss escrow account information. The rep who handled that call said I was eligible for a loan review and if I was interested she could transfer me but it was not required. I am always willing to listen so I told her yes I was connected to Dezerae. She was instantly a bubbling, powerful personality you couldn’t help but like. She went over my information quite quickly and determined I could do a Stream Lined VA refinance since I did not want to cash out any equity. This stream lined loan required no new information from me and they used the information from the current loan. They didn’t even have to do the lengthy, time consuming income verification. No appraisal was required either. They were able to do this because everything they had fell within a certain time line so it wasn’t required to get all new information. They simply had to confirm all the information was still current which they could do by accessing it online but didn’t have to wait for newer information to be provided to them. She was able to get me an interest rate at 1.5% less than the one I currently had and was able to get close to $1500 in waived closing fees as well. Ultimately the offer she came back with resulted in lowering my mortgage payment by about $250 less per month and my property tax situation had changed drastically so the escrow account requirement would be lowered by about $400 per month for the property tax portion. My total new mortgage payment including the escrow account payment portion lowered the payment by about $750.00 per month. I agreed to it and she immediately did her part on their end to get the refinance going and this was mid day on a Thursday. She sent me all the forms and other required documents and provided me with a direct contact # & Email / text # too in case I had problems or needed assistance. I immediately started working on my part that afternoon. As I was doing it she was in a meeting of some kind but in the middle of my completing the documents she did text me just to let me know she was monitoring my progress and watching to see I was hitting any snags or experiencing any issues that may require her help but I didn’t. After everything was done by me by Friday morning it was all turned over to another unit / and person for further processing. I was only contacted once and that was to verify the new credit report was actually a valid request by me because I had blocks placed with each credit bureau requiring them to insure any requests for new credit were in fact being requested by my because I had a series of fraudulent activity the previous year. They did not get me on the phone on Friday but called again on Saturday and did get me so they verified the credit report confirmation part and were able to continue on with what they were required to do as far as processing the loan. They had to do the property title search and verification which is one part that can take an extended amount of time complete. However, by Monday we had the initial approval already and they just had a few minor things required of them on their end to complete and then the closing could be scheduled. Of course, on Tuesday we were able to set up the closing appointment which we did for a day the next week that was 7 days later I believe. We had our closing which was flawless and our current loan was paid off after the 3 day period required by the closing laws in GA. Dezerae was extremely knowledgeable and a sheer delight to deal with and made herself available to me virtually 24 hrs a day. I have nothing negative to say at all regarding her or her actions and service she provided. It was 100 % unbeatable service. This will be the 3rd loan or refinance with Rocket and our experience with them has been flawless. Of course they provided extremely fast approvals and processing and have never given us any issues or hassles over our monthly payments . They make the insurance payments on time and pay the taxes in the the 2 payments they are allowed to by our county. Simply put there is no other service that can compare or even come close to the service provided by Dezerae and Rocket. You won’t go wrong by picking them for your mortgage provider or servicer. I believe we have been dealing with them now since about 2019 have absolutely no problems, issues or complaints and Dezerae was another bright star in the years we have been dealing with them. At this point I would not deal with any other mortgage provider. PERIOD! Dezerae is a true asset to Rocket and you can tell by her attitude and service that she is truly happy with her job and her ability to work with customers like me."

Joseph Kekhwa
Joseph Kekhwa

Joseph Kekhwa
Rocket Mortgage Sales
17 Reviews
Lauren Dees Erickson

"Joseph is the reason my family was able to purchase a home before Christmas. Starting at the beginning, when I originally applied for a mortgage I was told I was approved for 1/5 of what I actually ...Joseph is the reason my family was able to purchase a home before Christmas. Starting at the beginning, when I originally applied for a mortgage I was told I was approved for 1/5 of what I actually qualified for. When I called in to get clarity, Joseph kindly took the time to review the application, identified a mistake in how my income was listed and supported getting me qualified for the correct amount. Additionally, throughout the process he kept me informed, answered all of my questions, was thorough and accurate. Honestly, he made the entire experience less stressful. I would recommend him without hesitation."

Giovanni Kiti
Giovanni Kiti

Giovanni Kiti
Rocket Mortgage Sales
17 Reviews
Gwyn Beatty

"Homebuying is exciting and stressful. I am relocating from Ohio to Texas, and Giovanni assisted me with the purchase of my newly built home. He was available to me throughout the entire loan. He made ...Homebuying is exciting and stressful. I am relocating from Ohio to Texas, and Giovanni assisted me with the purchase of my newly built home. He was available to me throughout the entire loan. He made the whole process a smooth transition. He helped set my mind at ease and was readily available on weekdays and weekends (all hours). I can't even remember leaving any messages, because he always answered. He made sure all my questions were answered and informed me of what was happening/expected to happen. and never made me feel rushed. He was more than professional, patient, hospitable, knowledgeable, and thorough. He assisted me with all my inquiries/requests. Giovanni also went above and beyond to get me the best outcome for my loan, I totally trusted him, and I am still in awe with my final numbers. There aren't enough stars available on this review page to reflect the level of value of the service he provided me. In the end, he wasn't just a part of my lending team, but he felt like family. I can't thank him enough. He comes HIGHLY recommended by this consumer. Thanks again Giovanni."

Paige Konen
Paige Konen

Paige Konen
Rocket Mortgage Sales
17 Reviews
Dean Brown

"Paige provided exceptional service with professionalism and expertise. She demonstrated extensive knowledge and took a consultative approach, helping us find the ideal loan program to meet our needs ...Paige provided exceptional service with professionalism and expertise. She demonstrated extensive knowledge and took a consultative approach, helping us find the ideal loan program to meet our needs rather than simply selling us one. Paige listened carefully to our goals and tailored a loan solution accordingly. In an era where people are often too busy, she stood out as more than just a service representative; she acted as a true financial advisor, offering guidance beyond our expectations."

Phillip Lofton
Phillip Lofton

Phillip Lofton
Rocket Mortgage Sales
17 Reviews
Noel Sloan

"I started my refinance at an extremely low point in my life. I had given up all hope that a refinance actually working out for me was in my future. From the moment I spoke to Phillip on the phone, ...I started my refinance at an extremely low point in my life. I had given up all hope that a refinance actually working out for me was in my future. From the moment I spoke to Phillip on the phone, tears on my face, and all my hope lost, he reassured me that everything would be alright and that he would be with me through the entire process, every step of the way. Phillip was not only there every single step of the way, he went WAY above and beyond what his job required. He literally worked around the clock to help me get my refinance. I have never been through a more streamlined and simple process. Everything from start to finish was exceptional and I couldn’t have done any of it if it weren’t for amazing Phillip Lofton! I am forever grateful and appreciate him and Rocket Mortgage so much for this opportunity!!! Thank you for giving me my hope back!"

Celine Lopez
Celine Lopez

Celine Lopez
Rocket Mortgage Sales
17 Reviews
Jake Clark

"Being referred to Celine for my refinancing needs has been a blessing! I came to her with a challenging situation that previous bankers wouldn’t help me with! Celine did a magnificent job asking ...Being referred to Celine for my refinancing needs has been a blessing! I came to her with a challenging situation that previous bankers wouldn’t help me with! Celine did a magnificent job asking questions and communicating to me on how to navigate this challenging endeavor!! Every hurdle we faced and conquered she was in constant communication and helped me stay positive when I was starting to lose hope when those hurdles felt like walls!! With her hard work and dedication she made my dreams a reality!! I couldn’t be more happy with this amazing experience!!! 10/10 Highly Recommend."

Jake Majors
Jake Majors

Jake Majors
Rocket Mortgage Sales
17 Reviews
Nastassia Chase

"Jake Majors went above and beyond in every sense of the word! He is a true professional that really values his customers. He helped us through every step of the process and did his best to eliminate ...Jake Majors went above and beyond in every sense of the word! He is a true professional that really values his customers. He helped us through every step of the process and did his best to eliminate the stress of being a first time home buyer. There were many bumps in the road to close on this home, which were out of our control. Jake was EXTREMELY PATIENT, to say the least. I can not say enough about my overall experience and I highly recommend him! Thank you so much for everything Jake!!! My family and I appreciate you so much!!!!"

Joshua Martinez
Joshua Martinez

Joshua Martinez
Rocket Mortgage Sales
17 Reviews
Patricia Scurdy

"Joshua was on top of everything right from the beginning! He is professional, courteous and more than willing to help with any of the technical aspects involved with getting him the information ...Joshua was on top of everything right from the beginning! He is professional, courteous and more than willing to help with any of the technical aspects involved with getting him the information needed. He even honored my request to not play the "hold" music any longer because I was tired of my husbands singing along to "Country Road". Rocket Mortgage keep having people like Joshua working for you.😊"

Farah Masoud
Farah Masoud

Farah Masoud
Rocket Mortgage Sales
17 Reviews
Nichole Baughan

"Farah was my first point of contact when I reached out to Rocket Mortgage from that point on she was friendly and always responsive and helpful. No matter when I reached out she always responded. I ...Farah was my first point of contact when I reached out to Rocket Mortgage from that point on she was friendly and always responsive and helpful. No matter when I reached out she always responded. I really appreciated this since this was a stressful process for us since we had actually just inherited our home and had not owned our own home in quite some time. I would definitely recommend Farah and the rest of the team at Rocket Mortgage."

Ray Merrill
Ray Merrill

Ray Merrill
Rocket Mortgage Sales
17 Reviews
Jeff Denniston

"Ray provided me the information I needed with efficiency yet pleasant. It was all chat based and he asked about getting in the phone and I opted out. I’ve never had a chat go so quickly and so well ...Ray provided me the information I needed with efficiency yet pleasant. It was all chat based and he asked about getting in the phone and I opted out. I’ve never had a chat go so quickly and so well done. No pressure, no salesmanship. Even when it turned out I couldn’t improve/reduce my monthly mortgage, Ray didn’t make me feel like it was a waste of his time…just courteous and efficient. And for a chat it was incredibly personable. When the time comes to dig further into my options I’ll be reaching air to Ray"