Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Team Members

Page 155 of 397
Travis Harper
Travis Harper

Travis Harper
Rocket Mortgage Sales
18 Reviews
Becki Peco Kelly

"I contacted Rocket Mortgage at the beginning of this pandemic that our world is presently in, thinking it was just going to be an information call regarding a refi. Travis was my rep. I was prepared...I contacted Rocket Mortgage at the beginning of this pandemic that our world is presently in, thinking it was just going to be an information call regarding a refi. Travis was my rep. I was prepared to find out that I would not be able to begin, much less complete, any kind of re-fi due to circumstances of COVID-19. What I got was the complete opposite. I got Travis and he was wonderful! He answered all of my questions in a quick and professional manner. He was SO personable as we shared how life and working conditions/environments had changed...working out our homes. He got back to me immediately with answers. He also placed me in a re-fi that saved me money and cut down my mortgage years. I am grateful for his hard work and commitment to his position."

Robert Hart
Robert Hart

Robert Hart
Rocket Mortgage Sales
18 Reviews
Peyton Lewis

"I recently moved from West Virginia to Michigan, and Robert Hart made the entire home loan process smoother than I ever imagined. From our first conversation to the final closing, Robert was ...I recently moved from West Virginia to Michigan, and Robert Hart made the entire home loan process smoother than I ever imagined. From our first conversation to the final closing, Robert was knowledgeable, responsive, and incredibly supportive every step of the way. He explained everything clearly, kept me informed, and always made time to answer my questions—no matter how big or small. Thanks to his expertise and attention to detail, we had a seamless process and an easy, stress-free closing. Relocating to a new state can be overwhelming, but working with Robert gave me real peace of mind. I’m so grateful for his guidance and would absolutely recommend him to anyone looking for a top-tier loan expert. Thank you, Robert, for making my move to Michigan such a positive experience!"

Jason Hayzlett
Jason Hayzlett

Jason Hayzlett
Rocket Mortgage Sales
18 Reviews
loretta bodwin

"Just wanted to say Jason Hayzlett has been my banker during this process and has helped me find the perfect fit for my home loan. He is knowledgeable, professional and has a very pleasant and ...Just wanted to say Jason Hayzlett has been my banker during this process and has helped me find the perfect fit for my home loan. He is knowledgeable, professional and has a very pleasant and positive personality. He always returns phone calls quickly and answers emails just as fast. Even when I was reluctant to move forward he was always encouraging, but patient and I really appreciated not being pressured! In my opinion, he is an asset to Rocket Mortgage you can't go wrong if you choose him to help you through the home loan process! Thanks for helping to make this an easy process!!"

Lacey Hunter
Lacey Hunter

Lacey Hunter
Rocket Mortgage Sales
18 Reviews
Jessica Livingston

"Cannot say enough good things about my experience working with Lacey-- and my realtor agrees! As an entrepreneur, I was apprehensive from the beginning of the process. We often times have difficulty ...Cannot say enough good things about my experience working with Lacey-- and my realtor agrees! As an entrepreneur, I was apprehensive from the beginning of the process. We often times have difficulty securing mortgages due to inconsistent income or too many tax write-offs, or a combination of the two. Lacey was understanding of this from day one and worked diligently to help me secure financing for my dream home. She is very professional, always friendly, and incredibly responsive/proactively communicative. I never had to wonder where we were at during the process or what was expected of me, because Lacey was a step ahead in explaining. My realtor (who admittedly prefers local lenders) agrees, and said that her mind would be completely changed if every online lending process went as smoothly as this one with Lacey did. Would absolutely recommend anyone-- special circumstances or not-- to reach out to Lacey for their home lending needs!"

Rick Jurado
Rick Jurado

Rick Jurado
Rocket Mortgage Sales
18 Reviews
Stephanie Caudillo

"Working with Rick was hands down the best decision we made during our homebuying journey. From the very first conversation, he made us feel at ease—breaking down complex financial processes into ...Working with Rick was hands down the best decision we made during our homebuying journey. From the very first conversation, he made us feel at ease—breaking down complex financial processes into clear, manageable steps. Buying a home can be overwhelming, but Rick’s calm demeanor, wealth of knowledge, and unwavering dedication gave us complete confidence. He didn’t just process our loan—he championed it. He was always one step ahead, anticipating questions, catching details others might miss, and ensuring everything ran smoothly from pre-approval to closing. What truly set him apart was how personally invested he was in our success. He checked in regularly, advocated for us at every turn, and celebrated with us the moment we got the keys in hand. Thanks to Rick, we didn’t just buy a house—we found our home. If you’re looking for a loan officer who’s not only outstanding at what he does but also genuinely cares, Rick is the one."

Dezerae Kazarian
Dezerae Kazarian

Dezerae Kazarian
Rocket Mortgage Sales
18 Reviews
Keith D

"I was not even considering a refinancing on my current VA Loan with Rocket as I called them to discuss escrow account information. The rep who handled that call said I was eligible for a loan review ...I was not even considering a refinancing on my current VA Loan with Rocket as I called them to discuss escrow account information. The rep who handled that call said I was eligible for a loan review and if I was interested she could transfer me but it was not required. I am always willing to listen so I told her yes I was connected to Dezerae. She was instantly a bubbling, powerful personality you couldn’t help but like. She went over my information quite quickly and determined I could do a Stream Lined VA refinance since I did not want to cash out any equity. This stream lined loan required no new information from me and they used the information from the current loan. They didn’t even have to do the lengthy, time consuming income verification. No appraisal was required either. They were able to do this because everything they had fell within a certain time line so it wasn’t required to get all new information. They simply had to confirm all the information was still current which they could do by accessing it online but didn’t have to wait for newer information to be provided to them. She was able to get me an interest rate at 1.5% less than the one I currently had and was able to get close to $1500 in waived closing fees as well. Ultimately the offer she came back with resulted in lowering my mortgage payment by about $250 less per month and my property tax situation had changed drastically so the escrow account requirement would be lowered by about $400 per month for the property tax portion. My total new mortgage payment including the escrow account payment portion lowered the payment by about $750.00 per month. I agreed to it and she immediately did her part on their end to get the refinance going and this was mid day on a Thursday. She sent me all the forms and other required documents and provided me with a direct contact # & Email / text # too in case I had problems or needed assistance. I immediately started working on my part that afternoon. As I was doing it she was in a meeting of some kind but in the middle of my completing the documents she did text me just to let me know she was monitoring my progress and watching to see I was hitting any snags or experiencing any issues that may require her help but I didn’t. After everything was done by me by Friday morning it was all turned over to another unit / and person for further processing. I was only contacted once and that was to verify the new credit report was actually a valid request by me because I had blocks placed with each credit bureau requiring them to insure any requests for new credit were in fact being requested by my because I had a series of fraudulent activity the previous year. They did not get me on the phone on Friday but called again on Saturday and did get me so they verified the credit report confirmation part and were able to continue on with what they were required to do as far as processing the loan. They had to do the property title search and verification which is one part that can take an extended amount of time complete. However, by Monday we had the initial approval already and they just had a few minor things required of them on their end to complete and then the closing could be scheduled. Of course, on Tuesday we were able to set up the closing appointment which we did for a day the next week that was 7 days later I believe. We had our closing which was flawless and our current loan was paid off after the 3 day period required by the closing laws in GA. Dezerae was extremely knowledgeable and a sheer delight to deal with and made herself available to me virtually 24 hrs a day. I have nothing negative to say at all regarding her or her actions and service she provided. It was 100 % unbeatable service. This will be the 3rd loan or refinance with Rocket and our experience with them has been flawless. Of course they provided extremely fast approvals and processing and have never given us any issues or hassles over our monthly payments . They make the insurance payments on time and pay the taxes in the the 2 payments they are allowed to by our county. Simply put there is no other service that can compare or even come close to the service provided by Dezerae and Rocket. You won’t go wrong by picking them for your mortgage provider or servicer. I believe we have been dealing with them now since about 2019 have absolutely no problems, issues or complaints and Dezerae was another bright star in the years we have been dealing with them. At this point I would not deal with any other mortgage provider. PERIOD! Dezerae is a true asset to Rocket and you can tell by her attitude and service that she is truly happy with her job and her ability to work with customers like me."

Kelly Kelleher
Kelly Kelleher

Kelly Kelleher
Rocket Mortgage Sales
18 Reviews
Dallas Meeler

"I am 24 years old, and have always jumped around apartments. It was time to finally purchase my first home, and let me tell you I was stressed, nervous, and everything in between. I filled out an ...I am 24 years old, and have always jumped around apartments. It was time to finally purchase my first home, and let me tell you I was stressed, nervous, and everything in between. I filled out an application on some realtor website, and with a snap of a finger I was receiving call after call in regards to getting a home loan, all acting like car salesman just wanting to have their way with my wallet. But then, Kelly called... She could here the stress, and anxiousness in my voice. Within seconds that feeling had all went away. Like I said before, it was my first time in the realm of purchasing my own property. Kelly explained everything to me; acronyms, what escrow is, tips, and the whole process in general. When I say everything, I mean everything—two sheets of printer paper filled out with notes from top to bottom, and front to back. Kelly had gotten to know me, not as a customer but as friend. She figured out what my budget was that was financially feasible, rather than what would fill her pockets, while emptying mine. Not only do I suggest Kelly, and Rocket Mortgage, to someone wanting to purchase a home, but I encourage any young first timer, who may be up in the air, stressed or nervous about home buying to reach out to Kelly, and I can confidently say it’ll be the best decision you make. Thank you, Kelly. — Written from the comfort of my FIRST, and OWN living room."

Giovanni Kiti
Giovanni Kiti

Giovanni Kiti
Rocket Mortgage Sales
18 Reviews
Gwyn Beatty

"Homebuying is exciting and stressful. I am relocating from Ohio to Texas, and Giovanni assisted me with the purchase of my newly built home. He was available to me throughout the entire loan. He made ...Homebuying is exciting and stressful. I am relocating from Ohio to Texas, and Giovanni assisted me with the purchase of my newly built home. He was available to me throughout the entire loan. He made the whole process a smooth transition. He helped set my mind at ease and was readily available on weekdays and weekends (all hours). I can't even remember leaving any messages, because he always answered. He made sure all my questions were answered and informed me of what was happening/expected to happen. and never made me feel rushed. He was more than professional, patient, hospitable, knowledgeable, and thorough. He assisted me with all my inquiries/requests. Giovanni also went above and beyond to get me the best outcome for my loan, I totally trusted him, and I am still in awe with my final numbers. There aren't enough stars available on this review page to reflect the level of value of the service he provided me. In the end, he wasn't just a part of my lending team, but he felt like family. I can't thank him enough. He comes HIGHLY recommended by this consumer. Thanks again Giovanni."

Rose LaFleur
Rose LaFleur

Rose LaFleur
Rocket Mortgage Sales
18 Reviews
Jean Aswad

"Helpful . walked me through the computer paper work and made the application process very easy and less anxiety about doing this on line application., Being able to call her with any questions that ...Helpful . walked me through the computer paper work and made the application process very easy and less anxiety about doing this on line application., Being able to call her with any questions that occurred was very reassuring to me She is a definite asset to the Mortgage process with Rocket Mortgage/ quicken Loan THANK YOU ROSE Jean Aswad"

James Landry
James Landry

James Landry
Rocket Mortgage Sales
18 Reviews
Ellie Strand

"James was definitely a pleasure to work with. He was responsive to our many questions and explained the next steps thoroughly. There were no surprises. Throughout our interactions, he was courteous, ...James was definitely a pleasure to work with. He was responsive to our many questions and explained the next steps thoroughly. There were no surprises. Throughout our interactions, he was courteous, professional, and a pleasure to work with. I highly recommend him. If we refinance again, he will be our go-to guy."