"Michael reached out via text initially. I've already been dealing with Rocket Mortgage for several years, so I am familiar with their smooth assertiveness. As I was interested in options to free up ...Michael reached out via text initially. I've already been dealing with Rocket Mortgage for several years, so I am familiar with their smooth assertiveness. As I was interested in options to free up some cash monthly, I then called Michael and found him friendly first and then professional. We set up an appointment to chat and discuss, and in one call I was satisfied with what he had presented to me. It was that easy. When I had a question or two, he was happy to answer via text or the phone, which I appreciated. He was clear and articulate about the numbers and the reasoning, and the rest of the Service process, and the ease with which it moved, was top notch. The 'Tasks' section for me on the website, was fantastic. Rocket is a first class outfit, I continue to be impressed. Thanks Michael Grayer!"