Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Team Members

Page 19 of 397
Tim Heuer
Tim Heuer

Tim Heuer
Rocket Mortgage Sales
139 Reviews
Reggie Harrison

"We had contacted Rocket Mortgage a few years back with thoughts of purchasing a new home and was serviced by Tim Heuer. We decided to stay at our current home and just recently decided to refinance. ...We had contacted Rocket Mortgage a few years back with thoughts of purchasing a new home and was serviced by Tim Heuer. We decided to stay at our current home and just recently decided to refinance. We got back in contact with Tim (because he was so patient and helpful that last time) and we're so glad we did. Tim is a really nice person. He is professional, patient and so very helpful. Tim was always available to answer a question and explained the refinance process to us all the way through. Tim is an asset to your company, and we are so glad that Tim was there to help us. Thank you, Tim and Rocket Mortgage!!"

Isaac Hochrein
Isaac Hochrein

Isaac Hochrein
Rocket Mortgage Sales
139 Reviews
'Steve Kuban' TheLord IsmyTower

"ISAAC helps Rocket Mortgage (Rocket Mortgage) live up to its name! Our first pre-qualification letter given two months ago by Rocket Mortgage, was cancelled due to some lenders having regulations that...ISAAC helps Rocket Mortgage (Rocket Mortgage) live up to its name! Our first pre-qualification letter given two months ago by Rocket Mortgage, was cancelled due to some lenders having regulations that were excessively orderly and fussy concerning cash deposits (I'm a musician who performs concerts overseas who usually returns to the USA with most of my earned cash in hand). We pursued alternate financing with lenders who were less AR (anal retentive) about such matters. But one week after the cancellation, we saw a home online on Realtor.com and pressed "inquire"...and 75 seconds later I received a phone call from Isaac. What a nice guy, and very knowledgeable (just like our first Rocket Mortgage agent). I told him our original Rocket Mortgage pre-quality was cancelled despite our original agent doing everything in her power, and the reasons why, and within 30 minutes Isaac issued a second pre-qualification letter from Rocket Mortgage. It helped so much that when we processed the original application with Rocket Mortgage we uploaded all the necessary documents, so in the end all that Isaac needed additionally was online access to our bank accounts for funds verification. Nowadays EVERYTHING is lightning-fast, and with specialists like Isaac doing his job so well, and a system like the Rocket Mortgage portal, mortgage pre-qualification letters are a snap. Now....whether this one lasts or not, is still yet to be seen, but we're hopeful and will let you know. God bless."

Chad Rabih
Chad Rabih

Chad Rabih
Rocket Mortgage Sales
139 Reviews
KJ Marcoviche

"Being the person that always being told for one reason or the other why I can't have my mortgage refinancing by many companies. It was a great experience for me. Not only I got approved but the ...Being the person that always being told for one reason or the other why I can't have my mortgage refinancing by many companies. It was a great experience for me. Not only I got approved but the process was a synch. Everything was done on the ph. The only time I've seen paper work was on the day of closing when the Lawer came conveniently to my home. Chad was my guy that help me all the way. There was never any empty promises just straight up as to what to expect, and I'm happy to say I've had a better deal than I've expected. The new way of doing paperless business is the best thing ever. I can go on and on about this company and that's not something I ever done before so all I'll say is they really came true for me when I needed them to. Did I mention it took lest than 30 days from start to finish. I can't say every one will have the same experience I did but to me they are the best thing out there I'll never forget the wonderful experience I had with them. So for me, 5 stars for Rocket Mortgage and Chad. Jason Thomas. "

Nicholas Sacco
Nicholas Sacco

Nicholas Sacco
Rocket Mortgage Sales
139 Reviews
Nick Payton

"Nicholas was amazing to work with. I went through the process with 3-4 different lenders, and almost all of them seemed to be simply giving me the numbers I could get anywhere else. Not to mention, ...Nicholas was amazing to work with. I went through the process with 3-4 different lenders, and almost all of them seemed to be simply giving me the numbers I could get anywhere else. Not to mention, these other lenders were really moving numbers around and burying costs in areas that they assumed I wouldn't either notice or understand. After 1 conversation with Nick, he quickly gauged my needs and ability to understand all the mortgage estimate components. What was intended to be a quick call just to see if I could get better numbers from a larger non-local lender turned into an super pleasant and engaging call in which he covered all the information I wanted. Nicholas was direct and honest, giving a sense of complete and utter transparency throughout the process. Further, he went above and beyond to secure much better than average numbers that I was receiving from anyone else. Even later during the process, where it's typical for your banker to assign you an coordinator and closer, Nicholas was in touch with me and ever present to assist with even the most complicated questions about escrow and closing (which typically is hard to find a banker who is knowledgeable on the subjects). Without a doubt I will be referring my friends and family to Nicholas when they are ready to purchase homes, or refinance. Thanks for all the hard work Nick!"

DJ Summers
DJ Summers

DJ Summers
Rocket Mortgage Sales
139 Reviews
Brian Clark

"Dj was great. My wife were watching TV, we were talking about a possible refi. My neighbor mentioned Rocket Mortgage that day. I punched in the website on the Safari browser in m phone, and all of a ...Dj was great. My wife were watching TV, we were talking about a possible refi. My neighbor mentioned Rocket Mortgage that day. I punched in the website on the Safari browser in m phone, and all of a sudden, was in an online chat with Dj. He was professional, answered my questions quickly. Gave us some quick options – all on an online chat. The next day, we started the process, spoke a couple of times over the phone and within about three weeks, had closed on the refi. He explained everything well and guided us through a very simple process. I would recommend him – and have – any time. Going through Rocket Mortgage was seamless, and Dj was a big reason for that."

Omar Alfaear
Omar Alfaear

Omar Alfaear
Rocket Mortgage Sales
138 Reviews
Steve Shaffer

"My expectations were blown away!!! Omar was extremely knowledgeable in all aspects of the process of refinancing my home. Handled all my questions immediately and had a conditional approval within 2 ...My expectations were blown away!!! Omar was extremely knowledgeable in all aspects of the process of refinancing my home. Handled all my questions immediately and had a conditional approval within 2 days! I had dealt with a couple of other lenders and was immensely frustrated with the lack of communication and their unwillingness to accommodate my financing needs. Giving Omar and Rocket Mortgage the opportunity to help me out has been an absolute joy in every aspect of the process!!! I am a real estate investor and have dealt with many lending institutions . I didn't really think Rocket Mortgage was going to be a good fit for me but was amazed at how wrong I was! Omar and Abe far exceeded all my expectations and will be the first people I call with all my future financing needs. Thank You so much Omar for making an endeavor which is usually on par with getting a root canal a painless and very simple task!!! Your service is remarkable and very much appreciated! A very Happy Customer! Steve Shaffer "

Nick Destefano
Nick Destefano

Nick Destefano
Rocket Mortgage Sales
138 Reviews
Melesa Daugherty

"Nick made this experience very easy, he was extremely accommodating and took his time to answer my questions that I didn't feel comfortable about. He put me at ease and took his time to walk me thru ...Nick made this experience very easy, he was extremely accommodating and took his time to answer my questions that I didn't feel comfortable about. He put me at ease and took his time to walk me thru it. I didn't feel pushed about the decision we made. Nick guided me through every step. I must say, we have had several loans in the past and Nick made the loan quick and easy. Any time I had a question, I would leave a message on his phone and within a couple of hours, he was returning my call. What great customer service. I have been in retail business for over 30 years and hospitality business for 15 years, Nick should teach a class on good customer service. He's "top notch!" I would recommend this company to all my friends."

Amira Omar
Amira Omar

Amira Omar
Rocket Mortgage Sales
138 Reviews
Beverly McNeil-Dieudonne

"Amira has been very helpful in assisting with the completion of my refinancing loan application. she has gone above and beyond to answer and/or explain my questions and concerns. Amira always return...Amira has been very helpful in assisting with the completion of my refinancing loan application. she has gone above and beyond to answer and/or explain my questions and concerns. Amira always return my call in a reasonable time which shows that she makes it her business to make sure that whatever issue I is handled in timely manner. She never leave me hanging when she is not sure of something but reach out to the person or other department and got back to me with the answer. Amira has been a pleasure to work with, she deserves more than five stars. if any of my friends and family already to refinance their home I will happily recommend Amira as the person to contact."

Lee Abrahamian
Lee Abrahamian

Lee Abrahamian
Rocket Mortgage Sales
137 Reviews
Robin McElwain

"Lee and Rocket Mortgage was able to give us more than we'd hoped for. Because we were with Rocket Mortgage, we wanted to give them first shot. Well the quote they gave us was just not what we wanted, ...Lee and Rocket Mortgage was able to give us more than we'd hoped for. Because we were with Rocket Mortgage, we wanted to give them first shot. Well the quote they gave us was just not what we wanted, So we went with NewDay USA. We were ready to close. We already got the appraisal and everything. That's when Lee contacted me and asked me to give him a chance. I was going around and around with NewDay, they just wouldn't come down below 3%. They wanted 3.75% with 2 points to get to 3.25 and $25000 cash. Lee said he could get me 2.25% and $35000 cash. We were floored. We called NewDay and said hold everything. I even asked if I needed to pay the $600 for the appraisal and NewDay said. Don't worry about it, they would eat it. Rocket was able to use their appraisal and we are in a comfortable loan that we can afford thanks to Lee. I thought he was going to get fired over that one. Thanks Lee"

Nicholas Cullen
Nicholas Cullen

Nicholas Cullen
Rocket Mortgage Sales
137 Reviews
Deborah Mayhew

"One more time. Nicholas was the kind of person every company dreams of having and so few companies do. Professional, knowledgeable, compassionate/empathetic and completely dedicated to not only his ...One more time. Nicholas was the kind of person every company dreams of having and so few companies do. Professional, knowledgeable, compassionate/empathetic and completely dedicated to not only his responsibilities but also to the Rocket Mortgage. The only complaint I have is that he was not my point of contact throughout the whole process. It would have been nice and less stress provoking if, instead of three (or maybe four) different people calling me asking for information I had already provided to someone else. I might add that Nicholas was the person who received the irate phone calls for me when one of the other people called. He listened to me, which was nice and tried to fix whatever was upsetting me at the time. Hopefully someone will read this and recognize his contributions."