Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Team Members

Page 44 of 373
Eric Donaldson
Eric Donaldson

Eric Donaldson
Rocket Mortgage Sales
93 Reviews
Joe McCollum

"I've worked in the software industry for 15+ years. So I understand how technology can simplify complicated day-in-day-out tasks. My family just recently entered into the market to purchase our ...I've worked in the software industry for 15+ years. So I understand how technology can simplify complicated day-in-day-out tasks. My family just recently entered into the market to purchase our second home. A task we have very little skill in. 16 years ago, we purchased our first home and we went the traditional path of obtaining a lender, having the lender take us down a very convoluted path. This time around we started off by doing the same thing. That is, until I saw an advertisement for Rocket Mortgage. Having a background in technology, I don't know why I didn't think about using this immediately. But even like most of my clients, it's that "teaching old dog new tricks" mentality, so I decided to give it a go. Long story short we bought our second home using Rocket Mortgage. Things that blew my mind was how supportive the team was. The #1 takeaway for me was: I was able to get the home with a down payment that was well below our budget. Like I said, when we started the process of buying this home we went down a traditional path. That traditional path quoted a down payment that was 120% higher than what we ended up paying through Rocket for the same exact house (approved limit). The second thing that really stuck out was the technology. WOW. Rocket Mortgage has this fine-tuned and then some. Speaking purely from my experience in software, this is hands down the most user-friendly, linear step-by-step, keep you on track - user interface. We new exactly what needed to be done and when. Seriously, it made buying a home super, super, super simple. I cannot thank them enough. Lastly, I want to comment on the customer service. There was an issue with our load regarding the property assessment. These are things that come up. I thought the tax assessment was way off, but who am I to really know the ins-and-outs of tax assessing. I reviewed this information on a Sunday evening and freaked out and made a comment on the Rocket App. The comment was one that you would expect from a frustrated home buyer that just learned they were over budget due to 'estimated' property taxes. To my surprise, not even 10 minutes later a Rocket employee commented back (Sunday Eve, 8pm!) saying they would be reaching out to me asap to have the discussion one on one. The really amazing thing. Really, the most amazing thing out of the entire experience: they spent the time digging into the assessment which resulted in a positive outcome. Simple, friendly, really - why would anyone use anything other than Quciken's Rocket Mortgage. The entire process I want to say took less than 40 days. We now own the home we've always wanted. Thanks to Rocket Mortgage for their amazing tech and most amazing staff! If you guys are even in St. Pete Fl, party at our house!"

Erik Solem
Erik Solem

Erik Solem
Rocket Mortgage Sales
93 Reviews
Cynthia Janasik

"Erik was awesome! So patient and helpful, especially since we are not great on computers. He helped us set up a new email to make everything easier for us. He promptly returns phone calls, and ...Erik was awesome! So patient and helpful, especially since we are not great on computers. He helped us set up a new email to make everything easier for us. He promptly returns phone calls, and answers all of our questions right away. He was great in finding us the best refinance plan which is going to save us hundreds of dollars a month. Thank you, Erik, for keeping everything running smoothly, and especially easy. My husband is a veteran, and we are on a fixed income. Erik made sure that our new mortgage exceeds all of our needs and more. Ask for Erik to help you find the best mortgage plan for your situation. We are very happy that we did, and Erik made it possible without any stress. Sincerely, Cindy Janasik, Chesterland, Ohio."

Cassidy Barkatt
Cassidy Barkatt

Cassidy Barkatt
Rocket Mortgage Sales
92 Reviews
Jenelle Stargel

"I was nervous to initially check it out, there was always an one excuse or another not to do it. My credit is not the very best but it is decent and it really has to be. Don't expect them to be able ...I was nervous to initially check it out, there was always an one excuse or another not to do it. My credit is not the very best but it is decent and it really has to be. Don't expect them to be able to accomplish a un realistic home loan. Be honest with Rocket Mortgage and the team assigned to you but more importantly be honest with yourself. Don't expect miracles, know your budget, be prepared, be proactive and most importantly be patient and respond to their request immediately. It's your loan after-all even though you'll feel like the team is only working on your loan, keep in mind they are also working on others and their loans but their response to your concerns are still their highest priority. Even by email which in some cases are at odd late / early morning hours. Just shows you they are definitely working on your behalf to give you their very best effort to make your loan happen. If your expectations are realistic and your honestly expecting a good experience you'll be satisfied. Unless your assigned Loan specialist team is Logan and his team then good won't be "good enough" of a rating you'll actually recieve an excellent experience. Also would like to say to you all that Logan's team includes a beautiful coordinator/specialist named Taylor working on your loan and she is a Rockstar, I give Taylor 100 stars as she is fantastic in all areas as well. If I had to do it again I'd request and not quit requesting for Logan and Taylor to be assigned to accomplish my loan package that's how great they are. Logan and team made me the happiest new home owner i could be and like I stated above they are what makes the Veterans United Home Loan experience stand out among the rest."

Justin Bashi
Justin Bashi

Justin Bashi
Rocket Mortgage Sales
92 Reviews
Mary Franklin

"Justin Bashi was a delight to work with. Highly responsive, returned phone calls within minutes in some cases, and at longest within an hour or so. Explained things clearly and constantly encouraged...Justin Bashi was a delight to work with. Highly responsive, returned phone calls within minutes in some cases, and at longest within an hour or so. Explained things clearly and constantly encouraged me as I needed to find stuff for the process (I not being that well organized!) A process that seemed hard and intimidating became a simple and pleasant one with help from Justin Bashi and the client care specialist he assigned me. I am grateful to him. Recommend him without reservation."

Jacob Burkart
Jacob Burkart

Jacob Burkart
Rocket Mortgage Sales
92 Reviews
Mildred Howard

"Hi, Jacob was amazing to work with. When he notified me that he would work my loan application, I was already stressed out because my home mortgage had just been sold again, for the third time in 1 ...Hi, Jacob was amazing to work with. When he notified me that he would work my loan application, I was already stressed out because my home mortgage had just been sold again, for the third time in 1 year and one month, and once again I was told by the new mortgage company that the original loan did not escrow enough property taxes (not even half of enough) and that I would need to send a large sum of money to cover the shortages (that both of the first two loan Escrows didn't cover. They gave me one month to send them $1,900 and the loan payment was still going to go up quite a bit. I paid the $1900, but I was devastated. Jacob assured me that he could find a loan package for me because I had excellent credit and had had a loan with Rocket Mortgage when I live in my previous home. Jacob was kind, thorough and professional in dealing with me. He communicated often until he went on Maternity Leave, I was very appreciative of that. I began to feel that Jacob would do everything that he said he would to assist me and I feel he went above and beyond. This is the kind of professional that we need in the business world to make our lives run a little smoother. I will always be grateful for the kind of service Jacob provided me."

Kristina Clancy
Kristina Clancy

Kristina Clancy
Rocket Mortgage Sales
92 Reviews
Ifeyinwa Umelo

"What can I say about Kristina? A woman that I never met but felt like we have known each other for years. Right from day 1 that I was introduced to Kristina, She made me feel welcome. Not only that ...What can I say about Kristina? A woman that I never met but felt like we have known each other for years. Right from day 1 that I was introduced to Kristina, She made me feel welcome. Not only that Kritina is well experienced, she is a wealth of information. she has this gentle calm spirit when she speaks and at the same time very professional. She made my loan process seem easy. Kristina walked me through every step of the way and made sure that I understood each step as I go futher into the loan process. She is a great communicator and will retun a phone call immediately. She is very friendly and if I have another opportunity in buying, she will always be my loan officer. Thank you Kristina for all that you did. Mega appreaciation. RA."

Philip Ducher
Philip Ducher

Philip Ducher
Rocket Mortgage Sales
92 Reviews
Thomas Giboney

"I was checking Rocket Mortgage to see what the mortgage rates were for refinancing my 30 year home loan and Philip Ducher was the Loan Professional that I spoke with. Using the information available ...I was checking Rocket Mortgage to see what the mortgage rates were for refinancing my 30 year home loan and Philip Ducher was the Loan Professional that I spoke with. Using the information available at Rocket Mortgage he recognized exactly why I was looking to refinance and made suggestions that would benefit me in the long term and allow me to use my VA benefit in the process. He followed through on the loan application with me and provided me with extremely accurate estimates of the costs and benefits that were available to me. I am completely satisfied with the loan, the professional services Philip provided, and the timeliness of the process. If you are looking into a Refinance, and have equity in your current home, I highly recommend giving Rocket Mortgage and Philip Ducher a call."

Rashid Echols
Rashid Echols

Rashid Echols
Rocket Mortgage Sales
92 Reviews
Kayla Darnell

"Rashid called us to let us know there were better interest rates and then helped us figure out our refinance with them. Fantastic customer service and he was great at helping us get everything in ...Rashid called us to let us know there were better interest rates and then helped us figure out our refinance with them. Fantastic customer service and he was great at helping us get everything in order to refinance. I love that and feel like they are looking out for us because we probably wouldn’t have refinanced if he hadn’t called and we wouldn’t have saved money and years on our loan! I always rave about Rocket Mortgage and the fantastic service they’ve provided to us over the last 3 years. Probably will continue to work with them forever!"

Dany Hessano
Dany Hessano

Dany Hessano
Rocket Mortgage Sales
92 Reviews
Jeff Rudloff

"Dany was exceptional all the way through our process. He was responsive and helpful, even taking the time to answer a question about a possible scam call we received while our loan was in process, ...Dany was exceptional all the way through our process. He was responsive and helpful, even taking the time to answer a question about a possible scam call we received while our loan was in process, including how to deal with it and how to protect ourselves from possible repercussions. We were recommended to Rocket Mortgage by our personal financial advisor, and we have thanked him several times already for leading us to you, and by extension, to Dany. We will definitely save the referral info provided so we can send any friends his way who might need this kind of caring, professional service."

Mark Hoy
Mark Hoy

Mark Hoy
Rocket Mortgage Sales
92 Reviews
Cheryl Hood

"Mark is astonishing! He doesn’t just do his job, hand you a pen, pat you on the head and send you down the road. He tackles the financing with enthusiasm that is rare to see anymore. He left no stone ...Mark is astonishing! He doesn’t just do his job, hand you a pen, pat you on the head and send you down the road. He tackles the financing with enthusiasm that is rare to see anymore. He left no stone unturned and looked in every corner to make the best loan possible for me - an Army Veteran and 1st time home buyer. He made what could have been - and usually is - a very frustrating and difficult challenge into a walk in the park. He worked very closely with my awesome KW Realtor, Lucy Andreas. The two of them kept me informed throughout the process, letting me know when I needed to sign or send documents and just as importantly they kept me informed when I was on track and caught up. A truly amazing experience. Thanks Mark!"