Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Team Members

Page 44 of 397
Ryan Banar
Ryan Banar

Ryan Banar
Rocket Mortgage Sales
94 Reviews
Jessica Yakabouski

"Ryan was a true godsend for me and my husband. We had decided to buy our first home after our landlord passed away unexpectedly, and truth be told we had no idea what we were doing. A friend had ...Ryan was a true godsend for me and my husband. We had decided to buy our first home after our landlord passed away unexpectedly, and truth be told we had no idea what we were doing. A friend had recommended Rocket Mortgage, so I logged on one day, inspired by a house I’d seen for sale down the road. I was randomly paired with Ryan on the chat page and we were soon thereafter talking on the phone. He walked me through the initial process with extreme patience and understanding, and he helped me comprehend a lot of things I was unaware of going in. Within a short time, we were preapproved for our loan pending some extra paperwork. I couldn’t believe it! What made the entire experience so painless was Ryan. He had a well-informed and concise answer for every question we came up with, and we honestly felt like he cared about us and our situation. He didn’t simply go through the motions to get us approved. He was genuine, thoughtful, funny, and kind, and we couldn’t have asked for a better person to work with."

Eric Donaldson
Eric Donaldson

Eric Donaldson
Rocket Mortgage Sales
94 Reviews
Joe McCollum

"I've worked in the software industry for 15+ years. So I understand how technology can simplify complicated day-in-day-out tasks. My family just recently entered into the market to purchase our ...I've worked in the software industry for 15+ years. So I understand how technology can simplify complicated day-in-day-out tasks. My family just recently entered into the market to purchase our second home. A task we have very little skill in. 16 years ago, we purchased our first home and we went the traditional path of obtaining a lender, having the lender take us down a very convoluted path. This time around we started off by doing the same thing. That is, until I saw an advertisement for Rocket Mortgage. Having a background in technology, I don't know why I didn't think about using this immediately. But even like most of my clients, it's that "teaching old dog new tricks" mentality, so I decided to give it a go. Long story short we bought our second home using Rocket Mortgage. Things that blew my mind was how supportive the team was. The #1 takeaway for me was: I was able to get the home with a down payment that was well below our budget. Like I said, when we started the process of buying this home we went down a traditional path. That traditional path quoted a down payment that was 120% higher than what we ended up paying through Rocket for the same exact house (approved limit). The second thing that really stuck out was the technology. WOW. Rocket Mortgage has this fine-tuned and then some. Speaking purely from my experience in software, this is hands down the most user-friendly, linear step-by-step, keep you on track - user interface. We new exactly what needed to be done and when. Seriously, it made buying a home super, super, super simple. I cannot thank them enough. Lastly, I want to comment on the customer service. There was an issue with our load regarding the property assessment. These are things that come up. I thought the tax assessment was way off, but who am I to really know the ins-and-outs of tax assessing. I reviewed this information on a Sunday evening and freaked out and made a comment on the Rocket App. The comment was one that you would expect from a frustrated home buyer that just learned they were over budget due to 'estimated' property taxes. To my surprise, not even 10 minutes later a Rocket employee commented back (Sunday Eve, 8pm!) saying they would be reaching out to me asap to have the discussion one on one. The really amazing thing. Really, the most amazing thing out of the entire experience: they spent the time digging into the assessment which resulted in a positive outcome. Simple, friendly, really - why would anyone use anything other than Quciken's Rocket Mortgage. The entire process I want to say took less than 40 days. We now own the home we've always wanted. Thanks to Rocket Mortgage for their amazing tech and most amazing staff! If you guys are even in St. Pete Fl, party at our house!"

Brian Futkos
Brian Futkos

Brian Futkos
Rocket Mortgage Sales
94 Reviews
Mary Eileen Sykes

"I cannot stress enough how helpful Brian was as we worked through the mortgage process. Doing this all online challenged my "less than stellar" computer skills and he reassured me if was no problem ...I cannot stress enough how helpful Brian was as we worked through the mortgage process. Doing this all online challenged my "less than stellar" computer skills and he reassured me if was no problem and he walked me through everything step by step, answered every question we had and found us a mortgage that enabled us to get rid of a home equity loan we had previously and get everything into one load which means we can pay extra on principal each month. A total pleasure working with him and I've mentioned Rocket Mortgage and his name specifically to a couple people in case they consider refinancing."

Erik Solem
Erik Solem

Erik Solem
Rocket Mortgage Sales
94 Reviews
Cynthia Janasik

"Erik was awesome! So patient and helpful, especially since we are not great on computers. He helped us set up a new email to make everything easier for us. He promptly returns phone calls, and ...Erik was awesome! So patient and helpful, especially since we are not great on computers. He helped us set up a new email to make everything easier for us. He promptly returns phone calls, and answers all of our questions right away. He was great in finding us the best refinance plan which is going to save us hundreds of dollars a month. Thank you, Erik, for keeping everything running smoothly, and especially easy. My husband is a veteran, and we are on a fixed income. Erik made sure that our new mortgage exceeds all of our needs and more. Ask for Erik to help you find the best mortgage plan for your situation. We are very happy that we did, and Erik made it possible without any stress. Sincerely, Cindy Janasik, Chesterland, Ohio."

Justin Bashi
Justin Bashi

Justin Bashi
Rocket Mortgage Sales
93 Reviews
Mary Franklin

"Justin Bashi was a delight to work with. Highly responsive, returned phone calls within minutes in some cases, and at longest within an hour or so. Explained things clearly and constantly encouraged...Justin Bashi was a delight to work with. Highly responsive, returned phone calls within minutes in some cases, and at longest within an hour or so. Explained things clearly and constantly encouraged me as I needed to find stuff for the process (I not being that well organized!) A process that seemed hard and intimidating became a simple and pleasant one with help from Justin Bashi and the client care specialist he assigned me. I am grateful to him. Recommend him without reservation."

Jacob Crane
Jacob Crane

Jacob Crane
Rocket Mortgage Sales
93 Reviews
Mike Dickinson

"When I made the call to Rocket Mortgage, I was sceptical. I have had a miserable experience with a different mortgage lender in the past. I explained my past trials, and he understood. He assured ...When I made the call to Rocket Mortgage, I was sceptical. I have had a miserable experience with a different mortgage lender in the past. I explained my past trials, and he understood. He assured me that he and the team's at Rocket Mortgage, would not let that happen. He was right!!! With in 20 minutes of our conversation, Jacob had my options, his plan, and all I had to do was say, "let's do it"!!! He made it easy, it was simple. Jacob knows his stuff! We are very pleased with our results, thanks to Jacob, and the people at Rocket Mortgage. Thank you, Jacob!!!"

Rashid Echols
Rashid Echols

Rashid Echols
Rocket Mortgage Sales
93 Reviews
Kayla Darnell

"Rashid called us to let us know there were better interest rates and then helped us figure out our refinance with them. Fantastic customer service and he was great at helping us get everything in ...Rashid called us to let us know there were better interest rates and then helped us figure out our refinance with them. Fantastic customer service and he was great at helping us get everything in order to refinance. I love that and feel like they are looking out for us because we probably wouldn’t have refinanced if he hadn’t called and we wouldn’t have saved money and years on our loan! I always rave about Rocket Mortgage and the fantastic service they’ve provided to us over the last 3 years. Probably will continue to work with them forever!"

Mark Hoy
Mark Hoy

Mark Hoy
Rocket Mortgage Sales
93 Reviews
Cheryl Hood

"Mark is astonishing! He doesn’t just do his job, hand you a pen, pat you on the head and send you down the road. He tackles the financing with enthusiasm that is rare to see anymore. He left no stone ...Mark is astonishing! He doesn’t just do his job, hand you a pen, pat you on the head and send you down the road. He tackles the financing with enthusiasm that is rare to see anymore. He left no stone unturned and looked in every corner to make the best loan possible for me - an Army Veteran and 1st time home buyer. He made what could have been - and usually is - a very frustrating and difficult challenge into a walk in the park. He worked very closely with my awesome KW Realtor, Lucy Andreas. The two of them kept me informed throughout the process, letting me know when I needed to sign or send documents and just as importantly they kept me informed when I was on track and caught up. A truly amazing experience. Thanks Mark!"

Andrew Khalil
Andrew Khalil

Andrew Khalil
Rocket Mortgage Sales
93 Reviews
Pat Zalewski

""I recently worked with Andrew on my home refinance, and I couldn't be happier with the experience. From the very start, Andrew was professional, knowledgeable, and extremely responsive to all my ..."I recently worked with Andrew on my home refinance, and I couldn't be happier with the experience. From the very start, Andrew was professional, knowledgeable, and extremely responsive to all my questions. He took the time to walk me through each step of the process, ensuring I fully understood all my options and the benefits of each. Andrew’s attention to detail and proactive communication made what could have been a complex and stressful process feel smooth and straightforward. Thanks to his expertise, we were able to secure a great rate that will make a real difference in our monthly payments. Andrew's dedication and commitment to providing top-notch service truly set him apart. I highly recommend him to anyone looking for a home loan expert—they'll be in great hands with Andrew!""

Chris Marshall
Chris Marshall

Chris Marshall
Rocket Mortgage Sales
93 Reviews
Karen Portz-Clayton

"Honestly when I first thought about using Rocket Mortgage I was not really comfortable with the idea of using a company that I couldn't just walk in the door to talk to when or if a problem came up. ...Honestly when I first thought about using Rocket Mortgage I was not really comfortable with the idea of using a company that I couldn't just walk in the door to talk to when or if a problem came up. It almost held me back from using them until I called and spoke to Chris. His patience and understanding and the assurance he had of himself and the company really put me at ease and allowed me to start the process without all the worrying. EVERY step of the way Chris was here for us. I had his cell phone number which I'm sure he regretted but he never made me feel like I was a bother! If he couldn't answer when I called he would send me a text letting me know he would call me right back, and he always did. Extemely personable and very honest. We almost went with a different company and Chris allowed us to explore that option without making us feel obligated or bad and he was even helpful in giving us tips to ask the other company about. As it turned out thanks to Chris' advice the other company wasn't so much on the up and up and when I called Chris back he never gloated about his company being better he just said he was glad that we would be continuing the process with him. You can always hear his smile through the phone which makes spending money a little easier. We've been in the customer service field collectively for over 30 years and Chris is the epitome of what customer service means. Give him a call and let him make the home buying process as easy for you as he did for us!"