Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 203 of 373
Drake Klein

"I can't say enough good things about Mark. From the moment I started working with him, he went above and beyond to make sure I was taken care of. He’s not just a fantastic banker, but a genuinely kind...I can't say enough good things about Mark. From the moment I started working with him, he went above and beyond to make sure I was taken care of. He’s not just a fantastic banker, but a genuinely kind and caring person. No matter the time of day, Mark was always there to answer my calls and make sure I had everything I needed. There were times when he even called me on his personal time to help resolve issues and get things figured out, which really shows how dedicated he is to his clients. Throughout the entire home-buying process, Mark made everything feel so much easier. We not only discussed business matters but also had personal conversations that made working with him feel more like talking to a friend than a banker. This balance really helped reduce the stress of the process and made it an incredibly pleasant experience. It’s rare to find someone as genuine and thoughtful as Mark in the business world. What stands out the most is how much Mark truly cares about his clients. He’s incredibly knowledgeable, hardworking, and smart. If you're looking for someone who will go above and beyond for you, Mark is your guy. I’d choose him every time without hesitation. 10/10, wouldn’t have it any other way. Mark, it’s not just about business anymore—you’ve become a good friend. I’d love to have you visit sometime, and you’re always welcome in my home. I’ll always be grateful for everything you’ve done. I look forward to staying in touch, cheers from my family to yours!"

Eugene Vallejo

"Moses Montoya, is the professional that I would hope to be able to work on any program or project with. He was professional and respectful. Through the process of buying a home he was efficiently able...Moses Montoya, is the professional that I would hope to be able to work on any program or project with. He was professional and respectful. Through the process of buying a home he was efficiently able to provide all the necessary information at any time. I hope his team members and company know how good they got it to have Moses on their side."

Flor Melara

"I wish I could give Jose more than 5 stars because he definitely deserves it. Provided amazing customer service in both Spanish and English to me and my husband. Took the time to break down the ...I wish I could give Jose more than 5 stars because he definitely deserves it. Provided amazing customer service in both Spanish and English to me and my husband. Took the time to break down the process or payment questions that we had. This is not the first time we look into a loan process and many other agents left us hanging when they couldn't answer a question, but not Jose, he took the time to help us understand the process and when he didn't know something, he told us, and followed up after getting the needed answers. Highly recommend him and greatly appreciate his work. We will definitely be recommending him with friends and family. Thank you, Jose!"

Deb Hodkinson

"Aaron was great to work with, reaching out weekly while we were only looking and then almost daily once we found our new home. Aaron gave detailed explanations at every step and always took every ...Aaron was great to work with, reaching out weekly while we were only looking and then almost daily once we found our new home. Aaron gave detailed explanations at every step and always took every call or returned quickly to answer all our questions. We felt very secure in the process with Aaron's help. Our realtor was even very impressed with Aaron's level of attention and assistance."

55618285

"We recently had the pleasure of working with Joseph Neville from Rocket Mortgage for our 2nd Mortgage. He was so great to work with. He was knowledgeable, professional, personable, patient and ...We recently had the pleasure of working with Joseph Neville from Rocket Mortgage for our 2nd Mortgage. He was so great to work with. He was knowledgeable, professional, personable, patient and friendly. He guided us through the entire process and made sure that we had everything we needed. He was informative and answered all of our questions even when we had asked the same question a couple of times. Working with Joseph was more like working with a friend. I would highly recommend Rocket Mortgage because of our experience with Joseph. Thank you again Joseph. Looking forward to our closing today. God's blessings to you and your family."

Jean Neal

"Derek was great! Very helpful and responsive. He work through a frustrating re-fi; none of which was his or our fault. We were dealing with a builder for project that was delayed and it caused ...Derek was great! Very helpful and responsive. He work through a frustrating re-fi; none of which was his or our fault. We were dealing with a builder for project that was delayed and it caused several “bumps” that he and the Rocket team worked through expertly! Highly recommend Rocket Mortgage. The only “con” I can identify is that they rely on a “team” approach instead of one lead person and a possible assistant. The “team” added confusion as one issue caused five different people to call and ask the same question, until I got upset. Then they got everything straightened out. But I have been a loyal customer since they were known as “Quicken” and will remain so as they are very reliable and are on top of my mortgage and they don’t sell it."

Dale Mitchell

"Nora is the best person I have ever had the pleasure of meeting. She was a wealth of information and help. Anything that we needed to know she went out of the way to find answers. If anyone is looking...Nora is the best person I have ever had the pleasure of meeting. She was a wealth of information and help. Anything that we needed to know she went out of the way to find answers. If anyone is looking for a new house or wanting to refinance your existing house go to Nora Omar she will help you get what you need. I for one luv this woman."

Juan .M

"If I could give Manuel Ortega more than five stars, I would. Navigating the world of home loans and refinancing can often feel like walking through a minefield of jargon and hidden fees, but Manuel ...If I could give Manuel Ortega more than five stars, I would. Navigating the world of home loans and refinancing can often feel like walking through a minefield of jargon and hidden fees, but Manuel turned what is usually a high-stress ordeal into a seamless, transparent, and even enjoyable experience. From our very first introductory call, it was clear that Manuel isn’t just looking to "close a deal"—he is genuinely invested in his clients' long-term financial health. He took the time to walk me through every possible scenario, explaining the pros and cons of different loan products with a level of patience that you rarely find in the mortgage industry. Here is why I highly recommend Manuel: • Exceptional Communication: I never had to wonder where we were in the process. Manuel provided proactive updates and was incredibly responsive. Whether it was a quick text or a detailed email, he was always there to answer my questions, no matter how small. • Deep Market Expertise: Manuel has an encyclopedic knowledge of Rocket Mortgage’s offerings. He managed to secure a rate and structure that other lenders simply couldn't match. • Speed and Efficiency: We were on a tight timeline to close, and Manuel moved mountains to make it happen. His coordination with the underwriting and processing teams was flawless, ensuring that everything stayed on track without a single hiccup. • Integrity and Trust: At no point did I feel pressured. Manuel is a straight shooter who values honesty above all else. He was transparent about costs from day one, so there were no "surprises" at the closing table. Rocket Mortgage is lucky to have an asset like Manuel Ortega. If you are looking for someone who is professional, empathetic, and a master of their craft, look no further. Whether you are a first-time homebuyer or a seasoned investor, Manny is the person you want in your corner. Thank you, Manny, for helping me get into my dream home. I will be recommending you to all my friends and family!"

Dlc Xtna

"As a first time home buyer my personal experience with Raúl Osete was beyond GREAT! I truly recommend him since he guided us thru the entire process and we never felt left alone! The whole Rocket ...As a first time home buyer my personal experience with Raúl Osete was beyond GREAT! I truly recommend him since he guided us thru the entire process and we never felt left alone! The whole Rocket Mortgage team was incredible but a HUGE shout out to Raul! Truly grateful to him, he was always available for us in the best way and cleared out all our doubts. Made us feel extremely comfortable with his service. Makes possible the impossible! My husband and I would choose him again if had to! Don’t hesitate, if you’re in his hands you’re in the best hands! Thank you RAUL you are THE BEST! 5 out of 5 stars! Thank you Rocket Mortgage!"

Jak Jak

"From start to finish, Daniel-Raj has been there to guide me through a comprehensive process to secure our cashback mortgage loan. During the process, he provided information prior to me even asking ...From start to finish, Daniel-Raj has been there to guide me through a comprehensive process to secure our cashback mortgage loan. During the process, he provided information prior to me even asking for it to ensure that I understood everything about a cash-out refinance since this was the first time that we've done this. No matter what time of day or night, he suggested and answered every one of our exchanges with great knowledge, professionalism and a genuine approach to helping myself and my family. I highly recommend Daniel-Raj for all of your service needs with Rocket Mortgage."