Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 202 of 374
Ondie Caputo

"Ashli is that rare person we meet very seldom in a lifetime. Ashli's knowledge capabilities, and expertise are phenomenal. All avenues and possibilities will be studied with Ashli with the utmost ...Ashli is that rare person we meet very seldom in a lifetime. Ashli's knowledge capabilities, and expertise are phenomenal. All avenues and possibilities will be studied with Ashli with the utmost punctuality and professionalism. Ashli will explain every detail and offer all options. Ashli's compassion and understanding is immeasurable. Make no mistake about it Ashli is changing lives! A very heartfelt Thank You Miss Ashli!"

Justin Shepherd

"Is there 6 star option? We went through chad to buy our first house and refinanced with him... buying your first house is very confusing but he walked us through the entire process step by step, and ...Is there 6 star option? We went through chad to buy our first house and refinanced with him... buying your first house is very confusing but he walked us through the entire process step by step, and made sure we understand everything... really liked the fact that he would go out of his way at all hours to answer any questions we had... he's a busy man but always find time to get back to us... he's really good a what he does! Knows the system very well. Chad has become a good friend of ours and will be going back when we sell and look for our forever home."

A. C. Waters

"Working with Mr. Eron Riley was a great experience! I appreciated the exceptional customer service Mr. Riley provided when I made a decision to refinance my home. Mr. Riley is professional, ...Working with Mr. Eron Riley was a great experience! I appreciated the exceptional customer service Mr. Riley provided when I made a decision to refinance my home. Mr. Riley is professional, knowledgeable, and patient as he works with his clients. He goes above and beyond to address your questions and concerns in an honest and accurate manner. The exceptional experience I had with Rocket Mortgage is credited to Mr. Riley’s ability to exceed company expectations, his strong communication skills, and his attention to detail when reviewing the financing documents with clients. It is so nice to know that there are still companies that hire professionals, like Mr. Eron Riley, who demonstrate a high ethic of care and provide excellent customer service."

Sajid

"I had an excellent experience working with Carson Rogers at Rocket Mortgage. From the very beginning through closing, Carson was professional, knowledgeable, and highly responsive. He explained every ...I had an excellent experience working with Carson Rogers at Rocket Mortgage. From the very beginning through closing, Carson was professional, knowledgeable, and highly responsive. He explained every step of the mortgage process clearly and made sure I understood all the details, which made the entire experience much less stressful. Carson was always available to answer questions quickly and provided honest, transparent guidance. He stayed on top of everything and ensured the process moved smoothly and on time. His communication and attention to detail were outstanding, and I always felt confident that I was in good hands. Thanks to Carson, my home closing went smoothly and without surprises. I highly recommend him to anyone looking for a reliable, professional, and trustworthy mortgage specialist. He truly made the home financing process easy and efficient."

Tauni Swenson

"If I could give DeAnn 10 stars I would. I have been trying to launch the process to assume the loan for my current mortgage as was specified in my divorce decree. I originally called Rocket on June ...If I could give DeAnn 10 stars I would. I have been trying to launch the process to assume the loan for my current mortgage as was specified in my divorce decree. I originally called Rocket on June 3 and have had no success in getting follow up when I realized there was no information in the email that was sent to me. It's now June 22 and, after an hour of trying to reach someone in the chat, trying to call in and getting complete runaround, I finally got to DeAnn. She was determined to help me find the right people and stayed on the call with me throughout each interaction (most of which still just people telling me they could not find my loan nor my info, but with no proactivity to help). She helped calm my nervous system, assured me she'd continue to help me find the information I needed, and was able to find and send me the document that was supposed to be sent June 3. While I'm still trying to get the right department to help me progress my issue, I feel comfortable now knowing I have DeAnn's number and a champion within Rocket. THIS is what customer service should look and feel like. What a superstar."

Clay Thompson

"Legit one of the best sales experiences I've ever had with anyone. As a first time home loan buyer, Wyatt gave good advice, shared his expertise, and really was able to represent all angles on how we ...Legit one of the best sales experiences I've ever had with anyone. As a first time home loan buyer, Wyatt gave good advice, shared his expertise, and really was able to represent all angles on how we approached getting a home loan. We were talking to multiple loan providers including Bank of America, but Rocket Mortgage and especially Wyatt stood out to us. We got better information, considerations and attention from Wyatt than any of the other lenders we talked to. On top of all that, Wyatt was personable, funny and thoughtful. I felt like I was talking to a real person and not someone reading a script or following stale guidelines. We learned a lot from him and would highly recommend!"

Frank Miller

"I have to admit after my first experience with a loan officer I was really hesitant to do everything online or by phone and it was really impressed with rocket mortgages Josh and yeah everything went ...I have to admit after my first experience with a loan officer I was really hesitant to do everything online or by phone and it was really impressed with rocket mortgages Josh and yeah everything went smooth and if I had something to ask I just called and he said he'd call me right back within minutes I had a call back very professional and yeah very impressed with rocket mortgage and Josh."

Elizabeth Skinner

"Logan is amazing! She helped me obtain a loan that fit best with my needs. She responded immediately each time I had a question. We even bonded over sports and college scholarships. I have already ...Logan is amazing! She helped me obtain a loan that fit best with my needs. She responded immediately each time I had a question. We even bonded over sports and college scholarships. I have already recommended Rocket Mortgage to my family and friends. It was so easy to work with y’all! I feel relieved and hopeful for my and my family’s future. Thank you so much!"

Angie Hurt Riley

"Eric was so easy to talk with. He kept us up to date on all the items that were needed, and the process. He was very knowledgeable and understanding of any issues we had. He was always available to...Eric was so easy to talk with. He kept us up to date on all the items that were needed, and the process. He was very knowledgeable and understanding of any issues we had. He was always available to answer any questions, no matter the time of day. He worked after the usual 9-5 schedule, making sure all our questions were answered when the time was convenient to us. Having someone like Eric on your team is a great asset to any company. He was very friendly and made the process feel like less of a task and more like a choice we had. He never tried to push/force us to do things outside our comfort zone. The process was fast and carried no surprises. Thank you, Eric, for a job well done."

Peter Schoen

"Keenan is an asset to the Rocket organization. He is warm, friendly and professional. He guided me through the process even in places which were not his part. He kept me informed and on the right ...Keenan is an asset to the Rocket organization. He is warm, friendly and professional. He guided me through the process even in places which were not his part. He kept me informed and on the right path. I was impressed that he called a few hours before the closing just to see if there were any last minute questions. Things he did not have to do he pdid just to keep me comfortable."