Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

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Tom Figueroa

"Kerry was very professional and quick to reply. I became frustrated with the automated portion she helped resolve my issues and kept the process on track."

Ridge Thornton

"From start to finish Stephanie was always present, helpful, professional and solved any issue that may have come up. As first time home buyers, she always took the time to explain the whole process ...From start to finish Stephanie was always present, helpful, professional and solved any issue that may have come up. As first time home buyers, she always took the time to explain the whole process and was very accommodating to our needs. If there was a higher rating I would give it. I'm recommending her to anyone I know that is looking for anything mortgage related. Cannot give her enough praise"

Brian Garfield

"Dana Gold was professional in her duties and very friendly. She answered all my questions either via email or text in a timely fashion. She followed up during the appraisal process letting me know ...Dana Gold was professional in her duties and very friendly. She answered all my questions either via email or text in a timely fashion. She followed up during the appraisal process letting me know that it was filed and available for viewing. She congratulated me upon my close. I want to thank Dana very much."

Rick Jordan

"Scott was excellent, always listening and answering any and all questions i would recommend anyone i come in contact with looking to buy to scott he was awesome. also i set a tough closing mark and ...Scott was excellent, always listening and answering any and all questions i would recommend anyone i come in contact with looking to buy to scott he was awesome. also i set a tough closing mark and scott and the closing team had me closed in under 2 weeks time. incredible experience all around 10stars"

Shani D

"I just want to take the time to say that from the day I applied back in December 2025 until now, I feel like we built a respectful relationship throughout this entire process. Every question I had ...I just want to take the time to say that from the day I applied back in December 2025 until now, I feel like we built a respectful relationship throughout this entire process. Every question I had through text messages and emails, Ray Hammoud was there from start to finish. At one point, I stopped looking at houses, but he made sure I knew that when I found my home, he would be there to guide me through the process. Overall, my home loan experience went well, even though at times it was a little overwhelming. Like I said, Ray Hammoud always made sure I understood each step along the way. Thank you so much, Ray, for your patience, communication, and support. I’m big on customer service, and because of the experience I had, I will absolutely be referring Rocket Mortgage to future homebuyers. As a first-time homeowner, having someone who takes the time to explain things truly matters. Thank you again for helping make this journey possible."

Sharon Eno

"Bill is the dream mortgage loan advisor everyone needs. Going through the process of obtaining a loan and finding a reputable realtor can be unnerving. Bill makes the process so much easier. He has ...Bill is the dream mortgage loan advisor everyone needs. Going through the process of obtaining a loan and finding a reputable realtor can be unnerving. Bill makes the process so much easier. He has been patient, knowledgeable, kind, and very responsive. Although we are not technically sophisticated, Bill made the process very easy by showing us how we could get the requested documents to him. The process has been quite easy for us."

Jackie Moore

"Nick was knowledgeable, professional, and courteous. He made the borrowing process quick and easy to understand. We needed help improving our credit score, and he connected us with an associate who ...Nick was knowledgeable, professional, and courteous. He made the borrowing process quick and easy to understand. We needed help improving our credit score, and he connected us with an associate who guided us through the process. Thanks to their help, we were able to raise our credit score and secure a better rate."

Anthony Amos

"Russel contacted my wife and I about what Rocket Mortgage could do for us. He was very pleasant and professional throughout the home loan process. Our access to Russel was almost unfettered and ...Russel contacted my wife and I about what Rocket Mortgage could do for us. He was very pleasant and professional throughout the home loan process. Our access to Russel was almost unfettered and through it all, he was professionally responsive. He did all he could to make our loan life with Rocket Mortgage very welcoming. Thanks Russel for all you did."

Russ Krischik

"I began a VA mortgage application with Kalvin Kalen on October 4th, 2024. The process was relatively easy. Rocket has a web site which I registered for on that day. It alerts you if you need to ...I began a VA mortgage application with Kalvin Kalen on October 4th, 2024. The process was relatively easy. Rocket has a web site which I registered for on that day. It alerts you if you need to complete a task. They also have a task bar which lets you know how the application is proceeding. In my case mine was a refinance to clear out a Heloc that got rather expensive and to take out some cash. From the 4th of October, application, to the closing date October 21st was just 17 days. Efficient and fast like a Rocket. Thanks to Rocket and my VA benefit. A truly amazing process and the closing took place right on my lap top computer screen right from home. Thanks to Rocket and my VA benefit. Kalvin Kalen you did a fine job putting it all together."

John

"Mason was super awesome to deal with. He had all the answers to my questions as we moved along in the process. I never thought I was being pushed or treated like a number. Everything he said came true...Mason was super awesome to deal with. He had all the answers to my questions as we moved along in the process. I never thought I was being pushed or treated like a number. Everything he said came true and in a timely fashion. The whole Rocket team was very helpful in completing our re-fi transaction. He was never deterred by my skepticism that this would work out. But it did because of him. In the end things were pretty friendly. You could not get a better person to help you with your mortgage needs."