Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 208 of 374
Carolyn Meno
Carolyn Meno

Carolyn Meno
Rocket Mortgage
8 Reviews
Fyrose Nower

"I cannot say enough great things about Carolyn and the support she provided throughout my home-buying journey. As a young first-time homebuyer, I had a lot of questions and very little knowledge about...I cannot say enough great things about Carolyn and the support she provided throughout my home-buying journey. As a young first-time homebuyer, I had a lot of questions and very little knowledge about the mortgage process. Carolyn was incredibly patient, knowledgeable, and reassuring every step of the way. What truly stood out was her ability to explain complex mortgage and financing concepts in simple, easy-to-understand language. She took the time to walk me through every stage of the process, making sure I understood what was happening and what to expect next. No question was ever too small, and she always responded with kindness and professionalism. Carolyn's expertise and attention to detail gave me confidence throughout the entire transaction. She made what could have been a stressful and overwhelming experience feel manageable and straightforward. Thanks to her guidance, I felt informed, supported, and empowered to make the right decisions. I would highly recommend Carolyn to anyone looking for a loan officer, especially first-time homebuyers. Her knowledge, patience, communication, and genuine care for her clients are truly exceptional. Working with her was one of the best parts of my home-buying experience."

Mark Miller
Mark Miller

Mark Miller
Rocket Mortgage
8 Reviews
Drake Klein

"I can't say enough good things about Mark. From the moment I started working with him, he went above and beyond to make sure I was taken care of. He’s not just a fantastic banker, but a genuinely kind...I can't say enough good things about Mark. From the moment I started working with him, he went above and beyond to make sure I was taken care of. He’s not just a fantastic banker, but a genuinely kind and caring person. No matter the time of day, Mark was always there to answer my calls and make sure I had everything I needed. There were times when he even called me on his personal time to help resolve issues and get things figured out, which really shows how dedicated he is to his clients. Throughout the entire home-buying process, Mark made everything feel so much easier. We not only discussed business matters but also had personal conversations that made working with him feel more like talking to a friend than a banker. This balance really helped reduce the stress of the process and made it an incredibly pleasant experience. It’s rare to find someone as genuine and thoughtful as Mark in the business world. What stands out the most is how much Mark truly cares about his clients. He’s incredibly knowledgeable, hardworking, and smart. If you're looking for someone who will go above and beyond for you, Mark is your guy. I’d choose him every time without hesitation. 10/10, wouldn’t have it any other way. Mark, it’s not just about business anymore—you’ve become a good friend. I’d love to have you visit sometime, and you’re always welcome in my home. I’ll always be grateful for everything you’ve done. I look forward to staying in touch, cheers from my family to yours!"

Maisee Mitchell
Maisee Mitchell

Maisee Mitchell
Rocket Mortgage
8 Reviews
Michael G

"Maisee was awesome! I remembered when I called rocket just to ask a few questions, it was Maisee that answered the call. I was inquiring about my HELOAN and seeing it was beneficial to refinance it ...Maisee was awesome! I remembered when I called rocket just to ask a few questions, it was Maisee that answered the call. I was inquiring about my HELOAN and seeing it was beneficial to refinance it to a lower term. She gave me two different scenarios and we agreed upon reducing my current 20 year loan to a 10 year loan. She saved me approximately seven years of my loan. If anybody gets a chance to work with her, you will not be disappointed. A+.!"

Aaron Morrison
Aaron Morrison

Aaron Morrison
Rocket Mortgage
8 Reviews
Deb Hodkinson

"Aaron was great to work with, reaching out weekly while we were only looking and then almost daily once we found our new home. Aaron gave detailed explanations at every step and always took every ...Aaron was great to work with, reaching out weekly while we were only looking and then almost daily once we found our new home. Aaron gave detailed explanations at every step and always took every call or returned quickly to answer all our questions. We felt very secure in the process with Aaron's help. Our realtor was even very impressed with Aaron's level of attention and assistance."

Zarinah Muhammad
Zarinah Muhammad

Zarinah Muhammad
Rocket Mortgage
7 Reviews
Margaret Murphy-Webb

"There are not enough words to say how amazing Zarinah was during my mortgage process. Nothing was left unexplained and when erroneous and fraudulent items were posted on my credit report, Zarinah ...There are not enough words to say how amazing Zarinah was during my mortgage process. Nothing was left unexplained and when erroneous and fraudulent items were posted on my credit report, Zarinah worked with me to have it rectified. No matter how frustrated I was, Zarinah lifted me with her good cheer and positive we will make it happen attitude. I am forever grateful and will refer her and Rocket to anyone I know mortgage shopping. Thank you to the entire Rocket Team!"

Derek Odoms
Derek Odoms

Derek Odoms
Rocket Mortgage
8 Reviews
Jean Neal

"Derek was great! Very helpful and responsive. He work through a frustrating re-fi; none of which was his or our fault. We were dealing with a builder for project that was delayed and it caused ...Derek was great! Very helpful and responsive. He work through a frustrating re-fi; none of which was his or our fault. We were dealing with a builder for project that was delayed and it caused several “bumps” that he and the Rocket team worked through expertly! Highly recommend Rocket Mortgage. The only “con” I can identify is that they rely on a “team” approach instead of one lead person and a possible assistant. The “team” added confusion as one issue caused five different people to call and ask the same question, until I got upset. Then they got everything straightened out. But I have been a loyal customer since they were known as “Quicken” and will remain so as they are very reliable and are on top of my mortgage and they don’t sell it."

Nora Omar
Nora Omar

Nora Omar
Rocket Mortgage
8 Reviews
Dale Mitchell

"Nora is the best person I have ever had the pleasure of meeting. She was a wealth of information and help. Anything that we needed to know she went out of the way to find answers. If anyone is looking...Nora is the best person I have ever had the pleasure of meeting. She was a wealth of information and help. Anything that we needed to know she went out of the way to find answers. If anyone is looking for a new house or wanting to refinance your existing house go to Nora Omar she will help you get what you need. I for one luv this woman."

Manuel Ortega
Manuel Ortega

Manuel Ortega
Rocket Mortgage
8 Reviews
Juan .M

"If I could give Manuel Ortega more than five stars, I would. Navigating the world of home loans and refinancing can often feel like walking through a minefield of jargon and hidden fees, but Manuel ...If I could give Manuel Ortega more than five stars, I would. Navigating the world of home loans and refinancing can often feel like walking through a minefield of jargon and hidden fees, but Manuel turned what is usually a high-stress ordeal into a seamless, transparent, and even enjoyable experience. From our very first introductory call, it was clear that Manuel isn’t just looking to "close a deal"—he is genuinely invested in his clients' long-term financial health. He took the time to walk me through every possible scenario, explaining the pros and cons of different loan products with a level of patience that you rarely find in the mortgage industry. Here is why I highly recommend Manuel: • Exceptional Communication: I never had to wonder where we were in the process. Manuel provided proactive updates and was incredibly responsive. Whether it was a quick text or a detailed email, he was always there to answer my questions, no matter how small. • Deep Market Expertise: Manuel has an encyclopedic knowledge of Rocket Mortgage’s offerings. He managed to secure a rate and structure that other lenders simply couldn't match. • Speed and Efficiency: We were on a tight timeline to close, and Manuel moved mountains to make it happen. His coordination with the underwriting and processing teams was flawless, ensuring that everything stayed on track without a single hiccup. • Integrity and Trust: At no point did I feel pressured. Manuel is a straight shooter who values honesty above all else. He was transparent about costs from day one, so there were no "surprises" at the closing table. Rocket Mortgage is lucky to have an asset like Manuel Ortega. If you are looking for someone who is professional, empathetic, and a master of their craft, look no further. Whether you are a first-time homebuyer or a seasoned investor, Manny is the person you want in your corner. Thank you, Manny, for helping me get into my dream home. I will be recommending you to all my friends and family!"

Karla Ortiz Martinez
Karla Ortiz Martinez

Karla Ortiz Martinez
Rocket Mortgage
8 Reviews
arthuro abanilla

"When we wanted a refi to pay credit debt, we were turned down by our credit until and a couple banks. Rocket Mortgage worked their magic and we were able to get the first refi. The rate was a bit ...When we wanted a refi to pay credit debt, we were turned down by our credit until and a couple banks. Rocket Mortgage worked their magic and we were able to get the first refi. The rate was a bit high, but we expected that, as our credit rating weren't that high. 3 months later, no credit debt! Karla reached out and asked if I'd be interested in a 2nd refi. My 1st impulse was NO. But Karla asked if we'd be interested if she could get my interest rate down to 6%, from 7.5%... Karla and Rocket Mortgage made it EASY!!! I'm so glad she reached out. Much of the necessary paperwork, they used from the first refi. Closing was done online, and we're saving $180 a month in mortgage payments. It's hilarious now... banks and lenders keep emailing and calling us now ... THANK YOU!"

Raul Osete
Raul Osete

Raul Osete
Rocket Mortgage
8 Reviews
Dlc Xtna

"As a first time home buyer my personal experience with Raúl Osete was beyond GREAT! I truly recommend him since he guided us thru the entire process and we never felt left alone! The whole Rocket ...As a first time home buyer my personal experience with Raúl Osete was beyond GREAT! I truly recommend him since he guided us thru the entire process and we never felt left alone! The whole Rocket Mortgage team was incredible but a HUGE shout out to Raul! Truly grateful to him, he was always available for us in the best way and cleared out all our doubts. Made us feel extremely comfortable with his service. Makes possible the impossible! My husband and I would choose him again if had to! Don’t hesitate, if you’re in his hands you’re in the best hands! Thank you RAUL you are THE BEST! 5 out of 5 stars! Thank you Rocket Mortgage!"