Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

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Kathy Byrd

"I had nothing but a great experience working with Allen. He was very patient and went out of his way to help me. He was always available at the times we arranged due to the time differences. Overall I...I had nothing but a great experience working with Allen. He was very patient and went out of his way to help me. He was always available at the times we arranged due to the time differences. Overall I can only say he was great to work with."

Jarod Aubel

"Ethan is an amazing agent to work with. He worked with me even late at night when I didn't get home till much after business hours. Also is great at explaining things quickly and also when needed more...Ethan is an amazing agent to work with. He worked with me even late at night when I didn't get home till much after business hours. Also is great at explaining things quickly and also when needed more detailed when you dont quite understand. Another thing I dont see often I could get him on the phone within the hour unless he is talking to another client he would text me and call me back as soon as he could."

Richard Moore

"Charlie was great for me, and I had a very complex situation. After Charlie part at the beginning ended, however if you follow your task and the new contact, he still helps me with question and errors...Charlie was great for me, and I had a very complex situation. After Charlie part at the beginning ended, however if you follow your task and the new contact, he still helps me with question and errors we found etc... I'm a Michigan native so I'm so happy to be able to work with Rocket. Now I need a loan!!! lol"

Rudy Studd

"Jon was absolutely fantastic throughout the entire process. He was extremely knowledgeable, and was able to explain very difficult concepts in easy to understand terms. He was always available and had...Jon was absolutely fantastic throughout the entire process. He was extremely knowledgeable, and was able to explain very difficult concepts in easy to understand terms. He was always available and had a terrific attitude - only being able to give him 5 stars is a travesty."

James Pace-Walker

"My experience with Deonna, was Awesome!!!. She is extremely personable and performed her job with excellence and expertise. She created a working environment that was stress-free, and kept the ...My experience with Deonna, was Awesome!!!. She is extremely personable and performed her job with excellence and expertise. She created a working environment that was stress-free, and kept the process running smoothly from beginning to end. I am very happy that she was the person to work with us, as she was fantastic, and at the very end, she felt like family. In fact, I was sad to not speak to her when the loan was done, as we communicated nearly on a daily basis. She is truly an asset to her profession and to the Rocket Mortgage family. If cloning were available it would benefit every company to have someone as she. I expect her career to continue to take her to even greater heights and for her to prosper as she is truly an amazing person. Thank you Deonna and the Rocket Mortgage family for Excellent smooth service. You made the process very easy, and we are enjoying our lovely home."

Michael Monahan

"Hayley was the consummate professional, deeply interested in my case and extremely knowledgeable regarding corporate procedures in adjudicating my loan, explaining all aspects which prepared me to be ...Hayley was the consummate professional, deeply interested in my case and extremely knowledgeable regarding corporate procedures in adjudicating my loan, explaining all aspects which prepared me to be prepared to deal with any contingency and what they meant to the success of the loan. Hayley was exceptional in letting me know that she was a player on my team. Her help and knowledge allowed me to go through the process successfully."

Leah Charash

"I cannot recommend Alex more highly. I came into my first home-buying experience expecting all lenders to be deceptive and self-serving, but that could not have been further from the way that Alex ...I cannot recommend Alex more highly. I came into my first home-buying experience expecting all lenders to be deceptive and self-serving, but that could not have been further from the way that Alex conducted himself. From day 1, he was extremely honest and ethical. He always went above and beyond to help me through the very complicated and overwhelming process of buying a home. Not only did I feel that he was trustworthy, he was also just good at his job. He was extremely attentive and would always respond quickly, even outside of normal working hours. He is very knowledgeable and took the time to explain everything to me in detail. You can't go wrong by working with Alex Long!"

Rob Harrison

"Thank you Joseph for assisting me with my loan. I appreciate your friendly and professional attitude throughout the entire process. Joseph's excellent communication, knowledge, and customer service ...Thank you Joseph for assisting me with my loan. I appreciate your friendly and professional attitude throughout the entire process. Joseph's excellent communication, knowledge, and customer service skills made this experience simple and easy. I will definitely use Rocket Mortgage again in the future and I hope I would be able to do business with Joseph again!"

Todd Wigert

"Stephen was very helpful start to finish as we explored and ultimately closed on a home equity loan. With strong communication and quick responses, there was never concern that important information ...Stephen was very helpful start to finish as we explored and ultimately closed on a home equity loan. With strong communication and quick responses, there was never concern that important information would get missed or that questions would go unanswered. Happy to recommend Stephen specifically, and Rocket Mortgage overall for offering a very smooth process and transaction."

Laura Plank

"Joseph Manders for CEO!! It was an absolute pleasure working with Joe. I was brand new to the home buying process and when Joseph called me out of the blue offering to help, it was like Willy Wonka ...Joseph Manders for CEO!! It was an absolute pleasure working with Joe. I was brand new to the home buying process and when Joseph called me out of the blue offering to help, it was like Willy Wonka just handed me the golden ticket. I had a million and one questions that I’m sure I could have Googled the answer, but I would just wait to ask Joe. Honestly, I trusted him more! He explained everything in detail and was extremely patient through it all. Even as I went on through the process and worked with other Rocket Mortgage employees, I was often times redirected to Joe because he was just that knowledgeable! A coworker of mine was also in the process of buying a home and I recommended Rocket Mortgage. She reached out to them, but did not have the same experience and I told her, “Well, that’s because you didn’t have a Joe!” I can’t thank him enough for making our home buying process as stress-free as humanly possible. If I ever refinance, Joe will be my first call!"