"I could begin by saying that Charles is a consummate professional because he is, but our interaction with him went well beyond just refinancing our home to finding a trusted friend that was able to ...I could begin by saying that Charles is a consummate professional because he is, but our interaction with him went well beyond just refinancing our home to finding a trusted friend that was able to provide objective answers to our many questions. In Charles we also found a great listener who guided us through the process, all the paperwork, showed us alternatives and options we had not thought about, all geared toward helping us understand the whys and why nots of each idea we brought to him and not stopping until we arrived at a decision that was acceptable to us. I would not hesitate to recommend Charles to anyone looking for a mortgage who goes above and beyond being just a Mortgage banker."