Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 267 of 527
Reinier descoteaux

"Ryan helped us get approved for an incredibly challenging loan with a lot of moving pieces. Throughout the process he was very knowledgeable and was able to adjust to our style of communication. Ryan ...Ryan helped us get approved for an incredibly challenging loan with a lot of moving pieces. Throughout the process he was very knowledgeable and was able to adjust to our style of communication. Ryan helped us as first time home buyers really understand the process and what all of our numbers meant, and get a realistic view of our financial picture and what we could afford. When challenges came up specifically with the buildings appraised rental income Ryan was able to think creatively alongside us to see the vision of the property and helped us navigate the many little ways we could get our debt to income to where it needed to be. Through the whole process Ryan was in our corner and really was a huge part of why we were able to make this challenging deal go through. I would highly recommend to seasoned investors and first time home buyers alike for his vision and knowledge."

Barbara Turner

"The refinancing process with Joseph was fast, efficient and painless."

Teresa Powell

"Joshua, Just a few notes of feedback for you based on my interactions with you to refinance my home. This was not my first interaction with Rocket, but it was my first chance to work with you as my ...Joshua, Just a few notes of feedback for you based on my interactions with you to refinance my home. This was not my first interaction with Rocket, but it was my first chance to work with you as my banker. Let me say up front, “Job well done.” Now, let me explain why. After a lifetime of leadership opportunities in service to our nation, I have learned to use a proven concept when looking at big decisions. I consider the evidence. I make my decision. Then, I challenge someone whom I can trust to “convince me I’m wrong.” It doesn’t matter how many times they fail. What matters is when they succeed, because that keeps me from making the wrong decision in critical situations. Consider the following example. As I looked to refinance my home, I was not inclined to consider using the Veterans Administration (VA) loan opportunities. However, my inclination was based on strongly held beliefs that were masquerading as facts in my mind. You had two options. You could just accept my inclination to ignore VA loans. Alternatively, you could find the best deal for me (including VA options) and then convince me why it was the best deal. At the end of the day, I accepted a VA loan because you presented a logical, cogent, fact based argument for my consideration. I believe that your success in the example above is based on a key attribute that is critical in your line of work. You apparently have a well-developed ability to listen and understand what your clients are asking. Then instead of just dismissing your client’s concerns, you find a way to address those concerns and to communicate with them. In short, it seems you “connected” with me as a partner in my journey, not just as a service provider. Another thing that I really appreciated was your responsiveness. As we took this journey to refinance my home, I came up with questions for which you couldn’t have had immediate answers. You took another approach that I have valued in the past. You had the integrity to admit that you needed to take a moment to look at it. Then you always quickly got back to me with a thoroughly researched response. In my mind, you exemplify exactly the type of individual that I would hire to work in my business. So thank you for the way you interacted with me during this process and making it quick and easy. Respectfully Jim PS. I rated you as “Excellent” only because there wasn’t a “Superior” option in the Likert Scale."

Oscar Ron

"Thank you so much,Noor , for taking my call and discussing all my options with me. I appreciateyour professional recommendations , which are truly in my best interest .I did not feel pressured to make...Thank you so much,Noor , for taking my call and discussing all my options with me. I appreciateyour professional recommendations , which are truly in my best interest .I did not feel pressured to make a decision just to earn a new client; insted, you helpe undesrstand my best options for the present and the future . I will definitely be calling you back to do business. Your honesty and commitment to achieving the best outcomes for your clients really stand out."

Michael Nguyen

"You are wonderful loan expert. clearly everything and friendly helping me to get a loan quickly."

Ashley Higginbotham

"Jonathan made the home buying process seamless for our mutual client. He responded promptly and answered all questions. His knowledge is greatly apperciated."

Patty Blair

"Bradford has assisted my husband and I with both personal home loans and investment houses. His service and dedication are among the top three customer service experiences in my lifetime including ...Bradford has assisted my husband and I with both personal home loans and investment houses. His service and dedication are among the top three customer service experiences in my lifetime including two other premier companies USAA and Charles Schwab! The on-line banking hands down beats the hassles and time to close as compared to our local banks! The rates are competitive too! You will be in good hands working with Bradford and his team! "

Marial Leonidakis

"Cameron was fantastic throughout the process and as first-time home buyers she walked us through every step and explained as well as thoroughly answered any questions we had. She made herself ...Cameron was fantastic throughout the process and as first-time home buyers she walked us through every step and explained as well as thoroughly answered any questions we had. She made herself available outside of normal hours and was extremely easy to reach. Highly recommend her as a fantastic point of contact and someone who is willing to go to bat for you to get the best deal she can."

Lloyd Tisher

"Nancy was so helpful. My wife and I purchased a second home in North Carolina. Our primary home is in Indiana. In spite of having to do a lot of the work remotely, our mortgage went very smoothly. ...Nancy was so helpful. My wife and I purchased a second home in North Carolina. Our primary home is in Indiana. In spite of having to do a lot of the work remotely, our mortgage went very smoothly. Nancy was able to help us with the differences in the 2 states. She made us feel comfortable even if we felt our questions were a little odd. I would highly recommend her and Rocket Mortgage."

Ted Bacon Jr

"Mike is friendly and knowledgeable. I especially liked that we could text and connect on line. This helped me figure out what he needed to make my loan work. I have refinanced before and this was ...Mike is friendly and knowledgeable. I especially liked that we could text and connect on line. This helped me figure out what he needed to make my loan work. I have refinanced before and this was hands down the easiest and fastest I have experienced. Thank you Mike, Ted"