Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 274 of 399
Redi Ujka
Redi Ujka

Redi Ujka
Rocket Mortgage
2 Reviews
David Cockerel

"The process was very easy, unintrusive, and the agents were helpful and courteous."

Natalia Valderas
Natalia Valderas

Natalia Valderas
Rocket Mortgage
2 Reviews
John y

"Natalia was great, very easy to understand and work with. Natalia took care of everything we needed. Thank You Natalia!"

Ben Valin
Ben Valin

Ben Valin
Rocket Mortgage
2 Reviews
ilene johnson

"Ben is so efficient and responsive. He was extremely helpful and made the entire process streamline perfectly! Highly recommend him"

Chris Van Leeuwen
Chris Van Leeuwen

Chris Van Leeuwen
Rocket Mortgage
2 Reviews
Andrew Winter

"We were able to seamlessly get through the whole process remotely from California. Chris helped us get the home we wanted in Utah with only good things to happening. The communication was top notch ...We were able to seamlessly get through the whole process remotely from California. Chris helped us get the home we wanted in Utah with only good things to happening. The communication was top notch and professional."

Adam Vanroekel
Adam Vanroekel

Adam Vanroekel
Rocket Mortgage
0 Reviews
Dennis Johnson

"Adam was a pleasure to work with throughout the loan process. His professionalism, conversational expertise and sense of humor helped us through the facilitating of our loan. Whenever I called, if he ...Adam was a pleasure to work with throughout the loan process. His professionalism, conversational expertise and sense of humor helped us through the facilitating of our loan. Whenever I called, if he was not available, he quickly responded. Thanks to Adam, we felt updated and therefore confident throughout our loan process."

Joshua Veach
Joshua Veach

Joshua Veach
Rocket Mortgage
2 Reviews
Sharon MyBiz

"Wonderful experience working with Joshua. He was able to find my documents and uploaded the application in a timely manner. Wonderful to chat and work on the application. Pleasant and knowledgeable...Wonderful experience working with Joshua. He was able to find my documents and uploaded the application in a timely manner. Wonderful to chat and work on the application. Pleasant and knowledgeable person with know how to make it happen. Thank you, Sharon"

Rob Verne
Rob Verne

Rob Verne
Rocket Mortgage
2 Reviews
Brittany Zuniga

"Rob is professional, hard working and is honest. He definitely explained everything and answered any questions didn't matter what time."

Omar Villasenor
Omar Villasenor

Omar Villasenor
Rocket Mortgage
2 Reviews
Ken Pruett

"very knowledgeable, and responsive. Quickly responded to all my questions. Made the entire process easy."

Ray Villela Campos
Ray Villela Campos

Ray Villela Campos
Rocket Mortgage
2 Reviews
Elmo S garcia

"Mr. Ray was very professional we said thank you Ray"

Adam Vogler
Adam Vogler

Adam Vogler
Rocket Mortgage
2 Reviews
Brian Acors

"My experience with Rocket was one that convinced me to not to consider using the company again. Adam was very personable; however, the loan process left much to be desired. Adam quickly initiated ...My experience with Rocket was one that convinced me to not to consider using the company again. Adam was very personable; however, the loan process left much to be desired. Adam quickly initiated communication on what needed to be done to start the loan. Within 48 hours, I had loaded all of the required documents into the portal. After that, it was over a week or so with no communication. I logged into my portal and saw there were no further tasks for me to complete. I reached out to Adam to inquire when the loan would move forward. Adam advised that he looked at the process, and it shouldn't be much longer before closing. Another week or so went by, and I had still not heard any further. I again logged into the system and noticed my load was still awaiting employment verification. This confused me because I had provided the W-2s and the most recent paychecks several weeks prior. I again reached out to Adam. Within a couple of hours, Adam and I had realized that underwriting had researched the wrong person. At this point, I was several weeks into the process. This was just the beginning. I scheduled to close online on a Friday, as this was flexible for my wife and me, as we both work. I logged in to the portal as scheduled and attempted to complete my required login to begin the closing process. The system did not allow me to proceed, closed the session, and advised me to call customer service. I communicated the issue to the Notary of the issue and attempted to call customer service. I was on hold for almost an hour waiting for someone to assist me! I was advised someone would call or email me within a few minutes to reschedule for the next day. Saturday morning came, and no one had reached out. My wife again called customer service and was on hold for over an hour with no one answering our call. She called again later in the day and was on hold for nearly two hours before being assisted. By Sunday, we had finally arranged to have an in-person Notary come to the house. Understanding the paperwork would be overnighted by Friday at the end of the week, I still had not received funds. Overall, this experience was not positive."