Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 304 of 400
Don Brown

"Awesome experience. This was the easiest process and we had Patrick to guide us through it."

Euris Otilio Dominguez Amadiz

"Working with Brian and his team was awesome, they were always there for us."

Benjamin Keeling

"My wife and I greatly appreciated Allan’s enthusiasm to help us, any way that he could. And he proved it by going out of his way to resolve some unexpected concerns that arose. He was outstanding!"

ANITA SIERRA

"Amazing to work with.. responsive and the most helpful through the process."

Chae Smith

"Charles made this process easy. The close was scheduled in our home. Very convenient."

Kyle Levasseur

"Very happy with the mortgage team as a whole. Kassem was actually having a hard time getting my loan package where it needed to be and referred me to a senior consultant. Justin was able to make it ...Very happy with the mortgage team as a whole. Kassem was actually having a hard time getting my loan package where it needed to be and referred me to a senior consultant. Justin was able to make it work and get me where I needed to be. I ended up closing early September, missed 2 mortgage payments and got my escrow refund. On top of saving 1.5% interest with minimal points. All said and done I'll work with them again"

Vanessa

"I highly recommend John. He’s helped me twice and always goes above and beyond to get the best deal. What stands out most is that he genuinely cares—not just about closing, but about making sure the ...I highly recommend John. He’s helped me twice and always goes above and beyond to get the best deal. What stands out most is that he genuinely cares—not just about closing, but about making sure the terms are right for me. Trustworthy, knowledgeable, and great to work with."

Roneil Elbrader

"I recently completed a refinance with Rocket Mortgage, and I want to specifically highlight the excellent service provided by my Home Loan Expert, Edward Hampton. Edward was consistently professional,...I recently completed a refinance with Rocket Mortgage, and I want to specifically highlight the excellent service provided by my Home Loan Expert, Edward Hampton. Edward was consistently professional, responsive, and helpful throughout the entire process. Any time I had a question, he answered it clearly and quickly, and he made sure I understood each step of the loan. If I were rating just Edward, he would absolutely receive a top score from me. However, I do want to be honest about the challenges I experienced with Rocket Mortgage’s system software during the process. Uploading, downloading, and electronically signing documents was often frustrating. Several forms that should have been e‑signable had to be manually printed, signed, and re‑uploaded. It felt like the system wasn’t fully integrated or functioning smoothly — possibly related to Rocket Mortgage’s recent acquisition of my previous lender, Mr. Cooper. It seemed like some of the transferred loan information didn’t sync cleanly, which created avoidable delays and extra work on my end. To be clear, none of these issues were Edward’s fault. He handled everything within his control exceptionally well. My rating reflects a great experience with him personally, paired with noticeable shortcomings in Rocket Mortgage’s technology platform. If Rocket improves the software side of the process, they’ll have a truly seamless experience to match the quality of service Edward provided."

Gary Pogue

"Couldn't ask for a better banker he was there to answer all my questions very friendly and professional done a Great! job would recommend him to anyone for refinance or new home purchase"

Alexander Rivera

"🌟 Top Class Service! Highly Recommend Samr F. Hanona 🌟 Samr completely goes above and beyond for his clients. As a first-time homebuyer, I needed a lot of guidance, and Samr provided top-class ...🌟 Top Class Service! Highly Recommend Samr F. Hanona 🌟 Samr completely goes above and beyond for his clients. As a first-time homebuyer, I needed a lot of guidance, and Samr provided top-class service. He was exceptionally transparent, explaining the Loan Estimate details line by line. I truly felt he was looking out for my best interest and actively finding ways to save me money. Absolutely recommend!"