Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

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Diane Mato

"Excellent, prompt, very knowledgeable! Very competitive."

Don Brooks

"Carlos is very professional and completely understood my needs. He helped me make the best decision and that’s appreciated. It’s people like Carlos Vieyra that make your company better. Thank you ...Carlos is very professional and completely understood my needs. He helped me make the best decision and that’s appreciated. It’s people like Carlos Vieyra that make your company better. Thank you Carlos!"

Dee Belmont Rodriguez

"I appreciate the assistance Cameron provided. He was always available to answer my questions & had wealth of knowledge. Cameron is the reason I chose Rocket Mortgage instead of another company."

Debbie Moses

"Sheryl was sweet and cherfull a delight to work with. She was very knowledgeable and answered all my questions. She was able to get my loan processed in record time (in my opinion). My experience ...Sheryl was sweet and cherfull a delight to work with. She was very knowledgeable and answered all my questions. She was able to get my loan processed in record time (in my opinion). My experience with Bank of America was 10 times worse and took 10 time longer."

Patricia Cañete

"He really helpful. He will do everything to help and figure it out if theres a problem."

Eddie Alfano

"Lauren was great!! Always quick to respond to any questions we had and walked us through the process in a very clear, informative manner. Made a very complicated process go nice and smoothly!"

Naida GS

"My experience working with Joseph White was phenomenal. I was looking to refinance a loan with a high interest rate. The recommendation and new loan package he submitted to me was beyond what I ...My experience working with Joseph White was phenomenal. I was looking to refinance a loan with a high interest rate. The recommendation and new loan package he submitted to me was beyond what I expected so I approved going forward with it. Joseph literally walked me through Rocket’s loan process making the experience as easy as possible. I recommend Joseph’s services to anyone who is shopping for a home loan."

Larry Rock

"Joshua has been great to work with.This has been the most honest and quickest home refinance we have ever experienced. I couldn't give Rocket Mortgage a more sincere thumbs up if I tried.Great ...Joshua has been great to work with.This has been the most honest and quickest home refinance we have ever experienced. I couldn't give Rocket Mortgage a more sincere thumbs up if I tried.Great experience!"

V Green

"I recently worked with Christine and she did a fabulous job for me. She was friendly, knowledgeable, efficient and overall just a joy to work with. Right away I felt like I could trust her. I will ...I recently worked with Christine and she did a fabulous job for me. She was friendly, knowledgeable, efficient and overall just a joy to work with. Right away I felt like I could trust her. I will keep her contact information in my phone and recommend her to everyone I know. Thank you Christine."

Alex Vega

"I’m grateful that we ultimately closed on our home, but based on our experience, I would not recommend Rocket Mortgage. Throughout the process, there were several points where we should have been ...I’m grateful that we ultimately closed on our home, but based on our experience, I would not recommend Rocket Mortgage. Throughout the process, there were several points where we should have been given clearer guidance about what was actually verified, what was still outstanding, and what we should wait to do until financing was confirmed. Early on, we were provided a Verified Approval Letter for our first offer, but later learned that key pieces had not actually been verified. When it came time to lock in the numbers, they changed multiple times. Our second offer turned into a short-sale transaction, which already came with additional complexity and uncertainty. Because my wife was scheduled to return from maternity leave, timing mattered, and we made that clear. I believe our financial verification should have been completed much earlier. Instead, the process dragged out and we were asked to go back to her HR department three separate times for additional information or documentation. What was most frustrating was the lack of ownership when these issues came up. The explanation was generally that the VA required something or that additional documentation was needed. I understand that VA loans have requirements and that lenders do not control every part of the process. What I expected from our loan officer was proactive communication about those requirements, accurate information about where our approval actually stood, and acknowledgment when something could have been handled better. Ultimately, the loan closed and we purchased our home, and I appreciate everyone who helped get it across the finish line. But the experience created unnecessary stress during an already complicated transaction and significantly reduced my confidence in the process. I’m not writing this because I expect anything in return. I hope the feedback is taken seriously and results in better communication, transparency, and ownership for the next client."