Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

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Guy Crockroft

"Matthew helped us secure a loan. He was very professional, explained everything clearly and was flexible in allowing to contact him. He gave clear answers and pointed to others who had answers he did ...Matthew helped us secure a loan. He was very professional, explained everything clearly and was flexible in allowing to contact him. He gave clear answers and pointed to others who had answers he did not have. I would highly recommend Matthew to anyone seeking a Rocket loan."

Dana Grainger

"Milton made the process easy and kept me well informed."

Kimberly Hopkins

"Don has been a true rock star with me during my difficult loan process. If it was not for his way of explaining things to me up front I would not have stuck with the process. I would to thank him in...Don has been a true rock star with me during my difficult loan process. If it was not for his way of explaining things to me up front I would not have stuck with the process. I would to thank him in person some day. He is a true blessing to have been with me through the loan process. Thank you my new friend, Kim Hopkins"

Jacob Girgis

"Very thorough and amazing to work with. Would recommend him to anyone!!"

Kara Lollar

"Justin was great to work with! Very responsive and willing to pivot to other options when things were tricky. Highly recommend!"

Shaka's Sniffen

"Awesome! First, i'd like to thank Brett for being very open and candid with me. He was very helpfull! Thank you very much! "

Michael Collins

"Ms. Courtney was very understanding of our needs. She helped us through the whole process. She is outstanding."

Sarge Gish

"Very easy to work with. And gave me the insight as to what I needed to complete the loan."

Dwalyn Dasher

"I had an exceptional experience speaking with Ciarra from Rocket Mortgage. From the very beginning, she was professional, knowledgeable, patient, and genuinely caring throughout the conversation. What...I had an exceptional experience speaking with Ciarra from Rocket Mortgage. From the very beginning, she was professional, knowledgeable, patient, and genuinely caring throughout the conversation. What stood out most was her ability to explain things clearly without pressure or confusion. She took the time to answer my questions, made sure I understood the process, and treated me with respect the entire time. That level of customer service is rare today. You can tell she truly cares about helping people and takes pride in what she does. Conversations like this are exactly why strong customer service still matters. Thank you again, Ciarra, for the outstanding experience. Rocket Mortgage is fortunate to have someone like you representing the company."

Patty Stoyer

"During the initial estimates Maurio did not explain the points and the amount I was paying. He initially just gave me an APR with purchasing a few points and not giving me the option if I wanted to ...During the initial estimates Maurio did not explain the points and the amount I was paying. He initially just gave me an APR with purchasing a few points and not giving me the option if I wanted to purchase. I could have saved money going elsewhere and not paying 30K in fees. In addition, I called about the deed showing me as a married person and I was told It would not reflect like that on the final paperwork however, it did. Mauricio would return phone calls at the beginning when he requested paperwork. After he told he to contact the 800 number. I will not recommend Mauricio or Rocket Mortgage to anyone."