Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 100 of 373
Amber Feldpausch

"We were so pleased with Alex throughout the beginning of our loan process. He was readily available, responded quickly to questions we had, and trust me there were LOTS! He was excited for us when we ...We were so pleased with Alex throughout the beginning of our loan process. He was readily available, responded quickly to questions we had, and trust me there were LOTS! He was excited for us when we were excited and supportive when we were struggling to find a home that we wanted in a tight market. He's very knowledgeable and really did his best to help find us a loan that best fit our needs. We feel we gained an inside person for present day and for any future home purchases/refinancing we may need."

Marty Zarate

"I would like to express my appreciation to John Gandara and his team at Rocket Mortgage. I have been going through some very difficult family, health and work issues this past year and it leaked over...I would like to express my appreciation to John Gandara and his team at Rocket Mortgage. I have been going through some very difficult family, health and work issues this past year and it leaked over to my finances. If it was not for John and his team I think I would still be feeling overwhelmed and defeated. What can I say about John Gandara. He listened to my embarrassing and crazy life story that got me into this financial mess. He was very patient and did not judge me. It made me feel safe to admit I made a mess of my finances and I needed help to get back on track. Mr. Gandara and his team were all very positive and upbeat throughout the whole process. I was expecting him to tell me I was denied the home loan. However, he was able to able to create magic and refinanced my home loan with debt consolidation. This loan is saving me a few thousand dollars a month and has gotten the gorilla off my chest. John also gave me some sound financial advice and ideas for short term goals to assist in saving additional money. I will be working on those goals and thanking God everyday John Gandara and his team were sent to me. You have all given me so much relief that I have not had an anxiety attack since we signed the documents. I really appreciate you all and especially John Gandara for being understanding and kind. May the Lord bless you all. Thank you Martha Zarate"

Nadia Meeks

"I started this process a few months ago and Steve was my first point of contact. At that time we weren’t able to pull the trigger due to some things on my end but came back literally the beginning of ...I started this process a few months ago and Steve was my first point of contact. At that time we weren’t able to pull the trigger due to some things on my end but came back literally the beginning of this month and requested Steve since i had established rapport with him. He was able to get my husband and I thru this process in 2weeks. Steve definitely made sure I understood the process and anything I had questions about he answered. This process was as smooth as I’d hoped it would be and a lot that has to do with making sure I had everything completed and needed on my end and my loan officer Steve being on top of his duties as well. I will definitely refer him to others that are looking to buy or refinance in the future. Thanks again Steve 😊"

Angie Alley Dallaire

"This was the best house buying experience we have ever had. When we first contacted Chris Krupa we were approved, but Chris knew a better credit score would be better. So, he got us over to the credit...This was the best house buying experience we have ever had. When we first contacted Chris Krupa we were approved, but Chris knew a better credit score would be better. So, he got us over to the credit team and Mario was able to tell is what to pay to get us to that next level. We were having trouble finding a house and I kept calling Chris to up our limit. He was always responsive and willing to try anything I asked. He was patient, kind, and caring. Chris was the puzzle piece that completed our journey. I do not believe this would have happened or been as easy if it wasn’t for him. We will always be grateful for his knowledge and expertise. Thank you Chris and Rocket Mortgage for making life a little easier."

Ed Shaffer

"Jason is knowledgeable and desires to make what can be a stressful experience a shared partnership with his client. He is warm and personable and responds promptly when contacted. He educated us as ...Jason is knowledgeable and desires to make what can be a stressful experience a shared partnership with his client. He is warm and personable and responds promptly when contacted. He educated us as we continued to completion of our refi experience. I would so appreciate to see this gentleman recognized and rewarded by the management team with all the tools you have in your managerial toolbox. Please give Jason our best regards. And please reward him for the excellent service he provided us."

Neil Webb

"When our efforts to refinance our first mortgage fell through due to incompetence on the lender as a whole, I contacted John at Rocket Mortgage. We had discussed a consolidation of our first and ...When our efforts to refinance our first mortgage fell through due to incompetence on the lender as a whole, I contacted John at Rocket Mortgage. We had discussed a consolidation of our first and second with him earlier but due to some mitigating circumstances that wasn't going to happen. Where as our last attempt with that "other" lender took 4 months of our time before finally telling us that it would be best if we withdraw our loan and start again in 45 days, John had our refinance closed in 3 weeks!! He didn't do anything different that the other but he sure as hell did it better!! Anytime someone asks me about mortgage loans, I will send them John's way. And, a huge plus, I am a Michigander at heart and a Lions fan. So nice to deal with someone back home who likes the Lions too!!"

Pan Pan

"Highly recommend Justin!! He is so good that we even want to keep him ourselves (just kidding)! He helped us refinance and I bet he had done his best to find the best term for us. He is very patient ...Highly recommend Justin!! He is so good that we even want to keep him ourselves (just kidding)! He helped us refinance and I bet he had done his best to find the best term for us. He is very patient about explaining questions. I even feel annoyed about myself not understanding what's going on, but he is still there explaining over and over again to make sure we understand where we spend my money. Every time he picks up the phone and I can feel the smile and energy through the phone. How amazing! We really appreciate Justin's professionals and patience and kindness. Please let him help you and you help him to build business. He deserves more!"

Saray Gonzalez

"Kellen, is by far one of the best most attentive, knowledgeable and easy to speak with mortgage brokers that I’ve ever dealt with. Before applying with Rocket Mortgage and working with Kellen Smith ...Kellen, is by far one of the best most attentive, knowledgeable and easy to speak with mortgage brokers that I’ve ever dealt with. Before applying with Rocket Mortgage and working with Kellen Smith other lenders that I contacted were very dismissive and not willing to help with my personal credit situation. Kellen took time to listen to my situation and made it work always with a friendly and extremely positive attitude. Most importantly he kept our realtor informed and because of him the sellers accepted our offer within hours. Again I can’t truly express in words how awesome Kellen is. If you want an easy stress free experience and someone who will get the job done contact Kellen Smith."

Kathy McKenzie

"We have owned four homes over the course of our marriage and refinanced each of them at least once when conditions were favorable. Stuart was our initial contact with Rocket Mortgage and immediately ...We have owned four homes over the course of our marriage and refinanced each of them at least once when conditions were favorable. Stuart was our initial contact with Rocket Mortgage and immediately made us feel welcome, comfortable and confident with both our decision to refinance and to turn to Rocket Mortgage. This was by far the easiest, smoothest and fastest refinance we have ever done and Stuart was an integral part of that process by ensuring our documents were in order and following up when we fell behind on submitting documents. With many thanks to Stuart we are extremely happy with our decision and would recommend both Stuart himself and Rocket Mortgage as a whole to anyone we know who may be thinking about refinancing. "

Owen Ash
Owen Ash

Owen Ash

Rocket Mortgage
40 Reviews
Jordan Johnson

"This review is for all the people considering going with a “local lender”. I did my homework ran my credit with 4 lenders one of which was Rocket Mortgage. I already had a pre approval from a local ...This review is for all the people considering going with a “local lender”. I did my homework ran my credit with 4 lenders one of which was Rocket Mortgage. I already had a pre approval from a local bank so getting a rough idea was all I was after. Once I called Rocket Mortgage I felt a little skeptical on how there numbers were a lot better whether it was my interest rate, closing cost, and even down payment. So I brought the quote to my local banks and within 5 mins of each all the lenders began scratching there head wondering how they could possibly compete. I immediately called Rocket Mortgage back “Owen Ash” and he assured me it was not just bait to get me to go with them, there offer was correct and he was ready to pull the trigger. So after telling him the final requests and how my finances were at he moment we came to an agreement in just a few phone calls back and forth. This is not a fake review I am a honest buyer from Rocket Mortgage/rocket mortgage. This was my first home purchase and I did years of research before ever actually purchasing and made several attempts to find the right deal. Owen did exactly what I asked of him and even had my loan closed with 22 days. If you are ready to buy get a few other quotes and then call Owen so you can see the difference in savings."