Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 100 of 374
Will Greenough

"John was very efficient and answered all questions I had during the "curiosity" phase of my interest in refinancing to a 15-year mortgage. He also pointed out and emphasized the savings in interest ...John was very efficient and answered all questions I had during the "curiosity" phase of my interest in refinancing to a 15-year mortgage. He also pointed out and emphasized the savings in interest payments as compared to the mortgage I had. It all made great sense; John made sense and backed it up with data. Rocket Mortgage has a great portal where communication and documents can be quickly exchanged. The support teams responsible for reviewing and underwriting did a great job. It was a 5-star experience."

Linda Lally

"Easily worth 10 stars. Mine was complicated by several liens and a first and 2nd mortgage. I started June 1st, was gone for 10 days during the processing period, and will wrap up by July 19th. Rocket ...Easily worth 10 stars. Mine was complicated by several liens and a first and 2nd mortgage. I started June 1st, was gone for 10 days during the processing period, and will wrap up by July 19th. Rocket delivered. During this 45 day period Lauren responded to my emails immediately - even at 9pm. She was professional, informative, and up-beat every time. She followed my loan, always knew who I was and where I was in the process and got answers to my various questions from others at Rocket and got right back to me. If you are considering Rocket, who wouldn’t, ask for Lauren Lee."

Joan Vendlinger

"Stephen Martin was THE ONE PERSON who helped me through this new process. He was always available to answer my questions and give me the facts to make the right decision to use One Reverse Mortgage ...Stephen Martin was THE ONE PERSON who helped me through this new process. He was always available to answer my questions and give me the facts to make the right decision to use One Reverse Mortgage for my home equity loan. I needed to move this along so I could get discounts with my contractors doing home updating. HE listens HE reassures. HE IS the best rep I have ever worked with. I would recommend HIM and One Reverse to utilize their home equity to improve their lives! Fantastic Job Steve, thank YOU so much and the whole team too. A real team effort. Thanks to ALL of you."

Ousman Jobe

"I cannot say enough about the exceptional service I received from Paul Potorek. From start to finish, Paul guided me through the home-buying process with incredible expertise and patience. He ...I cannot say enough about the exceptional service I received from Paul Potorek. From start to finish, Paul guided me through the home-buying process with incredible expertise and patience. He explained every detail in plain language, made sure I understood all of my options, and was always just a call or email away when questions came up. Honestly, Paul felt more like my personal attorney than just my mortgage specialist—he anticipated potential issues before they arose, reviewed every document with me, and made sure I was fully protected and confident at every step. His professionalism, deep knowledge of the mortgage process, and genuine care for my best interests turned what could have been a stressful experience into an exciting and smooth journey. If you’re buying a home and want someone who will go above and beyond to advocate for you, Paul Potorek is the person you want on your team. I recommend him wholeheartedly!"

Ramneet Rai Aujla

"Sanam is your best bet !! My husband and I could not have asked for a better banker to work with. Sanam was responsive, respectful and resourceful. He answered every question we had, no matter ...Sanam is your best bet !! My husband and I could not have asked for a better banker to work with. Sanam was responsive, respectful and resourceful. He answered every question we had, no matter how trivial it seemed. He shared knowledge and guided us in the right direction. Sanam helped us feel confident in our decisions as first time homebuyers and we will be back to work with him for ajy of our fyturw mortgage needs !"

Saray Gonzalez

"Kellen, is by far one of the best most attentive, knowledgeable and easy to speak with mortgage brokers that I’ve ever dealt with. Before applying with Rocket Mortgage and working with Kellen Smith ...Kellen, is by far one of the best most attentive, knowledgeable and easy to speak with mortgage brokers that I’ve ever dealt with. Before applying with Rocket Mortgage and working with Kellen Smith other lenders that I contacted were very dismissive and not willing to help with my personal credit situation. Kellen took time to listen to my situation and made it work always with a friendly and extremely positive attitude. Most importantly he kept our realtor informed and because of him the sellers accepted our offer within hours. Again I can’t truly express in words how awesome Kellen is. If you want an easy stress free experience and someone who will get the job done contact Kellen Smith."

Matt Chorba

"Tom Vanloon is the ideal mortgage rep to assist anyone through their refinance or home loan (purchase). The speed (2 days) at which we were approved and the time to apply and close (1 week) on our ...Tom Vanloon is the ideal mortgage rep to assist anyone through their refinance or home loan (purchase). The speed (2 days) at which we were approved and the time to apply and close (1 week) on our refinance was impeccable and unprecedented for us. We pinched ourselves how quick and easy it was. We held off refinancing for two years because of the long and inconvenient process traditional lenders take to refinance and time requirements for the applicants. Tom electronically verified our employment, W2 pay history, our bank statements, etc. Some of the convenience depends on the individual’s employer and financial institution’s tech capabilities, nonetheless, it was a breeze on our part! Getting the lowest rate isn’t always the most important factor in a loan and Tom reminded us we should think about our goals before applying. We went through a needs review discussion with us and found the best loan structure (less cash at closing) to meet our needs. He knows how to cut through the bureaucracy and also explain in layman’s terms complex mortgage concepts. We highly texokmwnd it!"

Douglas Whisnant

"I had completely given up.I had talked to so many salesman,and heard so many times about what they, and their company could do for me.Only to be shot down in flames hitting the ground in one big final...I had completely given up.I had talked to so many salesman,and heard so many times about what they, and their company could do for me.Only to be shot down in flames hitting the ground in one big final fireball,feeling the burn,confusion,anxeity, and humiliation as I hung up the phone on yet another loan company.Bringing the tally up to about 11 companies that promised me a loan at a lower interest rate,and that my bad luck was over.So many times the disappointment of being rejected for one idioatic excuse after another seemed to be my lot in life.After all,everybody needs to work with a company that loans you money,at a very high interest rate and then won't let you re-finance for seven years while they continue to collect your monthly mortgage payment.I called them Legal Extortion Inc. or Loan Sharks are Us.That is until I met BILL,never in my life have I met a more sincere man that is hell bent on helping you to better yourself and your life.Unbelieveable,like the sun breaking thru the darkest of clouds,he got more done in one day than all the previous companies combined did in one month.Not only that,I had a so much clearer picture of what needed to be done,that I actually began to feel "Hope" again,gaurded yes,but hope none the less.When "Bill" say's he is working for you that is an understatement,he does so much more,and explains the procedures that you totally understand them better than ever before.I have never seen anybody that could explain in the simplest of terms,at the same time literally be in the ring slugging it out for you to clear a path for you to secure a loan.Since he wrestled those demon's down,and made that loan to me his "bitch" my life and my luck has been blessed with so many blessing's,that when I hit my knees at night to give thanks it takes more time every night because the blessings keep growing.But he is the person I thank "God" for first,because he is the man who turned this jaded,cynical,negative man a believer that it can be done,and to have faith again.One of the most honest,hard-working man,that I'am fortunate to have met.A man with "Grit",intestinal fortitude,determination,God bless him,his family,whom I'm sure is very proud of him,a credit to mankind.Amen. Submitted Sincerely by Douglas Mark Whisnant,whom is now enjoying a better life,Thank you Bill and your team."

Amber Feldpausch

"We were so pleased with Alex throughout the beginning of our loan process. He was readily available, responded quickly to questions we had, and trust me there were LOTS! He was excited for us when we ...We were so pleased with Alex throughout the beginning of our loan process. He was readily available, responded quickly to questions we had, and trust me there were LOTS! He was excited for us when we were excited and supportive when we were struggling to find a home that we wanted in a tight market. He's very knowledgeable and really did his best to help find us a loan that best fit our needs. We feel we gained an inside person for present day and for any future home purchases/refinancing we may need."

Ed Shaffer

"Jason is knowledgeable and desires to make what can be a stressful experience a shared partnership with his client. He is warm and personable and responds promptly when contacted. He educated us as ...Jason is knowledgeable and desires to make what can be a stressful experience a shared partnership with his client. He is warm and personable and responds promptly when contacted. He educated us as we continued to completion of our refi experience. I would so appreciate to see this gentleman recognized and rewarded by the management team with all the tools you have in your managerial toolbox. Please give Jason our best regards. And please reward him for the excellent service he provided us."