Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 102 of 397
Jason Kucans
Jason Kucans

Jason Kucans
Rocket Mortgage
41 Reviews
Ed Shaffer

"Jason is knowledgeable and desires to make what can be a stressful experience a shared partnership with his client. He is warm and personable and responds promptly when contacted. He educated us as ...Jason is knowledgeable and desires to make what can be a stressful experience a shared partnership with his client. He is warm and personable and responds promptly when contacted. He educated us as we continued to completion of our refi experience. I would so appreciate to see this gentleman recognized and rewarded by the management team with all the tools you have in your managerial toolbox. Please give Jason our best regards. And please reward him for the excellent service he provided us."

Freddy Lopez
Freddy Lopez

Freddy Lopez
Rocket Mortgage
41 Reviews
Olga Alieva

"We had the pleasure of working with Freddy Lopez when applying for our home loan. Thanks to his professionalism, everything went smoothly from start to finish. Bilingual and always available, he ...We had the pleasure of working with Freddy Lopez when applying for our home loan. Thanks to his professionalism, everything went smoothly from start to finish. Bilingual and always available, he guided us through every step with precise details and constant support — not only during the financing process, but also as we prepared for our move to another state. He was attentive, deeply knowledgeable, and remarkably kind — if I may use such a warm word in a professional review. What impressed us most was his ability to connect on a human level, bringing cultural understanding and empathy to every interaction. We are sincerely grateful for his help, which felt less like a service and more like the wise advice of an old friend — “old” not in age, but in experience and insight. Highly recommended. We wish him continued success and happiness, both professionally and personally. Edelberto y Olga Tuvimos el placer de trabajar con Freddy Lopez, al solicitar el préstamo para la compra de nuestra nueva casa. Gracias a su profesionalismo, todo fluyó de manera impecable desde el principio hasta el final. Bilingüe y siempre disponible, nos guió en cada paso con detalles precisos y un apoyo constante — no solo durante el proceso de financiamiento, sino también mientras nos preparábamos para mudarnos a otro estado. Fue atento, profundamente conocedor y sumamente amable — si se me permite usar una palabra tan cálida en una reseña profesional. Lo que más nos impresionó, fue su capacidad de conectar en un nivel humano, aportando comprensión cultural y empatía en cada interacción. Estamos profundamente agradecidos por su ayuda, que se sintió menos como un servicio y más como el sabio consejo de un buen y viejo amigo — “viejo” no por la edad, sino por la experiencia y el conocimiento.:) Altamente recomendado. Le deseamos mucho éxito profesional y felicidad personal. Edelberto y Olga"

Kyle Lummus
Kyle Lummus

Kyle Lummus
Rocket Mortgage
41 Reviews
Will Petersen

"Kyle made my refinance incredibly smooth from start to finish. From our very first conversation, he took the time to clearly walk me through every option—laying out the pros and cons so I could make ...Kyle made my refinance incredibly smooth from start to finish. From our very first conversation, he took the time to clearly walk me through every option—laying out the pros and cons so I could make the best decision for my situation. He was always available when I needed him, even working through Memorial Day weekend, which really speaks to his dedication. What truly stood out was how much he cared about getting the best outcome for me. Through his efforts, I ended up with nearly $30,000 more than I originally expected—an amazing result I couldn’t have achieved without his expertise. Kyle was professional, responsive, and consistently quick to return calls and emails. At the same time, he approached everything with genuine understanding and zero judgment, which made the entire experience feel comfortable and stress-free. I’m incredibly grateful for his hard work and commitment. Overall, a fantastic experience—thank you, thank you, thank you Kyle!"

Danielle Martinez
Danielle Martinez

Danielle Martinez
Rocket Mortgage
41 Reviews
David Leff

"From the outset of the very first telephone call, Danielle showed me respect, and actually listened carefully to what I had to say. Danielle is knowledgeable, professional and yet displays a great ...From the outset of the very first telephone call, Danielle showed me respect, and actually listened carefully to what I had to say. Danielle is knowledgeable, professional and yet displays a great sense of humor and personality. I have purchased numerous houses and refinaced several others during my lifetime. She is the best at what she does, bar none. Too bad that I can only give five stars, because I would give one hundred if I could. I would like to say thank you for everything. You made the entire process stress free from beginning to end."

Heather Murphy
Heather Murphy

Heather Murphy
Rocket Mortgage
41 Reviews
Benjamin Williams

"I would like to take a moment to thank the Rocket Morgage team. For they did a splendid job. On the other note Heather Murphy knocked this out the park. From the first day down to the end. Mrs. Murphy...I would like to take a moment to thank the Rocket Morgage team. For they did a splendid job. On the other note Heather Murphy knocked this out the park. From the first day down to the end. Mrs. Murphy displayed consistency, communication and patience. Mrs. Murphy was always available, had no issues getting in contact nor slow response. The first day I called in to talk with Heather, I actually spoke to one of her associates. He spoke highly of Heather and informed me that I was in good hands. Also that she was very proficient. I couldn't agree more with his statement. She is definitely an asset to the Rocket Morgage team. My Dad and I couldn't be more happier."

Angelica Pedraza
Angelica Pedraza

Angelica Pedraza
Rocket Mortgage
41 Reviews
Eli Sulkin

"Working with Angelica was hands down one of the best experiences I've had with any company, period. She went above and beyond in every sense, helping me out of regular business hours and truly looking...Working with Angelica was hands down one of the best experiences I've had with any company, period. She went above and beyond in every sense, helping me out of regular business hours and truly looking out for me at every step of the process. What set Angelica apart was the genuine connection we built. She took the time to understand my situation, answered every question with patience, and made me feel like a person rather than just another file on a desk. In an era where so many businesses are adopting AI and automate every interaction, Angelica is a powerful reminder of how critical real, person-to-person connection still is. There are moments in a process this important where you need a human being who actually cares—and that's exactly what she brought. Honestly, if every single employee at Rocket Mortgage operated the way Angelica does, the company would be the most valuable in the world. People like Angelica are the reason customers stay loyal and tell their friends. If it were up to me, Angelica wouldn't just be recognized—she'd be running the company. Rocket Mortgage is lucky to have her, and so was I. Thank you, Angelica, for everything!"

Kiyah Powell
Kiyah Powell

Kiyah Powell
Rocket Mortgage
41 Reviews
marcia

"Kai was amazing. I’m not too computer savvy, but he walked me through several steps like literally telling me look on the right side of the screen at the bottom there should be an arrow he had to help...Kai was amazing. I’m not too computer savvy, but he walked me through several steps like literally telling me look on the right side of the screen at the bottom there should be an arrow he had to help me doing a PDF. I called this man 100 times he would literally reply and say is it important? Can I call you in a minute or he would call me right away without him this Loan would not have been possible because no one else would have the patient to help me the way he did I let people bosses know when they’re not doing their job and when people are doing their job, I also let the boss know they’re doing a great job and I’m gonna be calling his boss to let them know he deserves a raise even when my loan was passed off to someone else or the next phase. I repeatedly called him and he said I’m gonna see what’s happening and I will let you know, but I’m not doing working with this anymore, but this man was beyond patient with me."

John Reardon
John Reardon

John Reardon
Rocket Mortgage
41 Reviews
Neil Webb

"When our efforts to refinance our first mortgage fell through due to incompetence on the lender as a whole, I contacted John at Rocket Mortgage. We had discussed a consolidation of our first and ...When our efforts to refinance our first mortgage fell through due to incompetence on the lender as a whole, I contacted John at Rocket Mortgage. We had discussed a consolidation of our first and second with him earlier but due to some mitigating circumstances that wasn't going to happen. Where as our last attempt with that "other" lender took 4 months of our time before finally telling us that it would be best if we withdraw our loan and start again in 45 days, John had our refinance closed in 3 weeks!! He didn't do anything different that the other but he sure as hell did it better!! Anytime someone asks me about mortgage loans, I will send them John's way. And, a huge plus, I am a Michigander at heart and a Lions fan. So nice to deal with someone back home who likes the Lions too!!"

Derek Staples
Derek Staples

Derek Staples
Rocket Mortgage
41 Reviews
Chris Yates

"Working with Derrick Staples at Rocket Mortgage was one of the best decisions we made during our home-buying journey. From our very first conversation to the day we closed, Derrick demonstrated ...Working with Derrick Staples at Rocket Mortgage was one of the best decisions we made during our home-buying journey. From our very first conversation to the day we closed, Derrick demonstrated exceptional professionalism, knowledge, and dedication. Buying a home can be stressful, but Derrick made the entire process feel simple and manageable. He took the time to explain every step, answered all of our questions promptly, and ensured we felt confident in every decision. His communication was outstanding—always available when we needed him and proactive in keeping us informed throughout the process. What truly sets Derrick apart is his commitment to his clients. He genuinely cares about helping families achieve their dream of homeownership and works tirelessly to find the best solutions for their unique situation. His expertise, attention to detail, and customer-first approach made all the difference. Thanks to Derrick and the Rocket Mortgage team, our home purchase was smooth, efficient, and far less stressful than we ever expected. I would highly recommend Derrick Staples to anyone looking for a knowledgeable, trustworthy, and hardworking home loan expert. He exceeded our expectations in every way and made our dream of homeownership a reality. Thank you, Derrick, for your outstanding service and for helping us through one of the most important milestones of our lives!"

Josh Zeidner
Josh Zeidner

Josh Zeidner
Rocket Mortgage
41 Reviews
Ray Esparza

"Josh was professional and efficient. During the process with Josh a competitor of Rocket Mortgage called and they were sneaky and shady. They tried to complete an application on me without my ...Josh was professional and efficient. During the process with Josh a competitor of Rocket Mortgage called and they were sneaky and shady. They tried to complete an application on me without my consent. That experience made me appreciate Josh and entire experience even more. I never went through a finance as easy and stress-free as I did with Josh and Rocket Mortgage last month."