Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 103 of 373
Lindsey Bahr

"Julian gets down to business! We were exploring the opportunity to refinance and had just started shopping around. When we first connected with Julian, I had expressed our goals - reduce the term from...Julian gets down to business! We were exploring the opportunity to refinance and had just started shopping around. When we first connected with Julian, I had expressed our goals - reduce the term from 20 to 15 years and take advantage of the low market rates. He threw out some numbers (rate and estimated payment) that sounded very appealing and said "what if I can make that happen?" We continued with Julian and Rocket Mortgage while also continuing to keep our eye on other lenders to ensure we were getting the best deal. Never once did any other lender come close to giving us the deal we got! We felt informed and up to date throughout the entire process as he remained in close contact with us to check in often. The close was smooth and efficient, and we truly appreciated his guidance and expertise."

M.D. Kraft

"Lauren is caring, understanding of you nervousness , happy to help with all questions and follows through. Lauren is one of the best in Customer Service support. I have been in Customer Service many ...Lauren is caring, understanding of you nervousness , happy to help with all questions and follows through. Lauren is one of the best in Customer Service support. I have been in Customer Service many years while still working and it is a pleasure for us Customer Service personnel to be able to help the person on the other end of the phone. She does that, and more. I feel fortunate to have had someone treat me just as I would have treated someone when I too helped people. Thank you Lauren! Always and forever will appreciate you!"

Dave Wassam

"Kyle made the refinance an absolute easy process. Explained everything in detail from our first conversation. Pros and cons for all options available. Answered all my questions. Very professional but ...Kyle made the refinance an absolute easy process. Explained everything in detail from our first conversation. Pros and cons for all options available. Answered all my questions. Very professional but also with care and understanding of my particular situation. No judgment or bias. Just a great experience all around. Always answered phone calls and email correspondence in a timely manner. I appreciate all his dedication to the process. Thank you Kyle."

Norma Fite-Mills

"Zach assisted us in refinancing our home. We had built enough equity with the improvements that we had made to the home, that we were able to borrow more than the original loan to make additional ...Zach assisted us in refinancing our home. We had built enough equity with the improvements that we had made to the home, that we were able to borrow more than the original loan to make additional improvements. As we had questions or concerns, Zach was able to get the answers and put our minds at easy. He was very knowledgeable and helped us proceed through the refinancing process."

Geof Fowler

"Jeremy has been awesome to deal with! He super easy to talk to and understand. He found an error on my credit report that I had missed. He coached me on how to call the credit agency and have the ...Jeremy has been awesome to deal with! He super easy to talk to and understand. He found an error on my credit report that I had missed. He coached me on how to call the credit agency and have the issue corrected. It took 5 minutes and increased my credit score with that agency by 39 points! He also informed me that one of the remaining two credit agencies had the same error listed. Although that agency is a bit slower to process, I have the opportunity to raise my score with that agency by approximately 40 points as well. All of this great info was delivered in a clear, casual style that made him a pleasure to work with. Thanks Jeremy! You made a positive difference in my world!"

Bswens13

"Matt is Amazing the road we had to travel to get my new house was VERY bumpy, this guy was right behind me the whole time. He says stuff the easiest way to say it does get all technical ( loved that)...Matt is Amazing the road we had to travel to get my new house was VERY bumpy, this guy was right behind me the whole time. He says stuff the easiest way to say it does get all technical ( loved that) he will tell you straight out. I'm so glad I met Matt through rocket mortgage, I will recommend Matt and rocket mortgage to anyone I hear talking about buying a house. To anyone that reads this don't be afraid of online mortgage loans, deal with Matt and he will makes you feel so good and calm. I hope one day I actually get to meet this man because he made my dream home come true and I will never be able to repay him for it. Thank you Matt from myself and my family, your amazing at what you do!"

Rose Aviles

"Thank you so much Chris! You truly have a passion for your job and helping others make their dreams come true. Chris was there every step of the way in the process of buying my first home. No question...Thank you so much Chris! You truly have a passion for your job and helping others make their dreams come true. Chris was there every step of the way in the process of buying my first home. No question never went unanswered, his patience and determination to help me purchase my home, early mornings, weekends and at times even weekends. Buying a home is supposed to be one of the happiest times of someone’s life and it has been for me, but during the process my family suffered the worst pain my family has ever felt or endured, the passing of my younger brother. The compassion, kindness and sincerity Chris showed I am forever grateful. I like to think my brother played a part from above to help with the final steps at closing. Thank you again Chris for everything you have done for me during the most exciting and saddest time of my life. God Bless."

Ann Robinson

"Hi Jeffrey. I hope the star lets you know how I felt about your help, so I'm going to tell you about something else. There was a time that my call was answered by someone in close quarters with ...Hi Jeffrey. I hope the star lets you know how I felt about your help, so I'm going to tell you about something else. There was a time that my call was answered by someone in close quarters with other operators. She hesitated and apparently asked her monitor how to answer. I actually heard that person say, "Just tell her yes." It was soon after that I was talking to you and I was always felt satisfied that I had a complete answer from you. Even if I got a bit confused explaining what you said to my husband, you were very kind and pleasantly repeated it for me. Thank you. One more mention, the lady who came to our house for signing the papers was rude. I am not going to powder coat it, she was rude. Just wanted to throw the papers at us and have us sign so she could dance out the door. . I had an accident and I believe because of the high doses of meds in the Critical Care Unit I now have some cognitive issues. If I needed to ask her again about the place(s) to sign, her attitude was abrupt and harsh. At one point, when I tried to ask a question, she harshly scolded me for not reading the entire contract before she got there. I should have let you know sooner but I felt I had to wait a bit. Keep up the good work sir."

Liesa Dunn

""Working with Foster on our recent refinance was an absolutely outstanding experience. My husband and I were looking to get a cash out refi to do some much needed home repairs. From our very first..."Working with Foster on our recent refinance was an absolutely outstanding experience. My husband and I were looking to get a cash out refi to do some much needed home repairs. From our very first conversation, Foster was incredibly knowledgeable and put us at ease. He took the time to clearly explain all of our options and answered every question we had with patience, no matter how small. He was highly responsive, always returning our calls and emails promptly. The entire process felt transparent and stress-free, which is a stark contrast to other experiences we've had with mortgage companies. We would definitely recommend him and Rocket Mortgage to friends and family."

Ray Esparza

"Josh was professional and efficient. During the process with Josh a competitor of Rocket Mortgage called and they were sneaky and shady. They tried to complete an application on me without my ...Josh was professional and efficient. During the process with Josh a competitor of Rocket Mortgage called and they were sneaky and shady. They tried to complete an application on me without my consent. That experience made me appreciate Josh and entire experience even more. I never went through a finance as easy and stress-free as I did with Josh and Rocket Mortgage last month."