Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 103 of 374
Derek Staples
Derek Staples

Derek Staples
Rocket Mortgage
40 Reviews
Chris Yates

"Working with Derrick Staples at Rocket Mortgage was one of the best decisions we made during our home-buying journey. From our very first conversation to the day we closed, Derrick demonstrated ...Working with Derrick Staples at Rocket Mortgage was one of the best decisions we made during our home-buying journey. From our very first conversation to the day we closed, Derrick demonstrated exceptional professionalism, knowledge, and dedication. Buying a home can be stressful, but Derrick made the entire process feel simple and manageable. He took the time to explain every step, answered all of our questions promptly, and ensured we felt confident in every decision. His communication was outstanding—always available when we needed him and proactive in keeping us informed throughout the process. What truly sets Derrick apart is his commitment to his clients. He genuinely cares about helping families achieve their dream of homeownership and works tirelessly to find the best solutions for their unique situation. His expertise, attention to detail, and customer-first approach made all the difference. Thanks to Derrick and the Rocket Mortgage team, our home purchase was smooth, efficient, and far less stressful than we ever expected. I would highly recommend Derrick Staples to anyone looking for a knowledgeable, trustworthy, and hardworking home loan expert. He exceeded our expectations in every way and made our dream of homeownership a reality. Thank you, Derrick, for your outstanding service and for helping us through one of the most important milestones of our lives!"

Ali Alziyadi
Ali Alziyadi

Ali Alziyadi
Rocket Mortgage
39 Reviews
Padmaja Duggirala

"Ali is one of the rare Home loan officers you get to find. During my home refinance journey with Ali and Rocket Mortgage, I had lot of questions and Ali was very patient to respond to all my queries. ...Ali is one of the rare Home loan officers you get to find. During my home refinance journey with Ali and Rocket Mortgage, I had lot of questions and Ali was very patient to respond to all my queries. Ali even helped me with a very good competitive first offer with out any negotiations. Please make sure to be very precise on your expectations upfront for him to do a better job. All in all, Ali is well deserved for 5 star rating and will be happy to recommend for anyone to consider him. Thank you Ali and Rocket Mortgage!"

Ethan Andres
Ethan Andres

Ethan Andres
Rocket Mortgage
39 Reviews
William Merkley

"Ethan's calm and reassuring manner was intrinsic to my going with Rocket Mortgage. It's great to ask a question and he had the answer, instead of "I'll have to get back to you," or "I'm not quite ...Ethan's calm and reassuring manner was intrinsic to my going with Rocket Mortgage. It's great to ask a question and he had the answer, instead of "I'll have to get back to you," or "I'm not quite sure about that." I was with a local individual trying to get a loan accomplished, but I swear he made me feel like a low life...and it went on for several months (with no result.) Ethan crunched the numbers over the phone and said I was good to go, in fact I could have taken out more value than I did. I like a company that has a simple process to tell you where you are and where you stand and Ethan was the start of it."

Rawan Bacon
Rawan Bacon

Rawan Bacon
Rocket Mortgage
39 Reviews
Eric Partika

"I had the pleasure of being assigned Rawan as my loan processor.. Rawan was very clear and precise and deatiled in going through the processing of my loan application . She is very personable and ...I had the pleasure of being assigned Rawan as my loan processor.. Rawan was very clear and precise and deatiled in going through the processing of my loan application . She is very personable and dedicated to customer service... She went through every detail of my loan with me answering my questions till I was very comfortable with my loan and the details of my loan. She also made me comfortable with her company and my decision of choosing them. Thank YOU Rawan. . ."

Jeremy Beasley
Jeremy Beasley

Jeremy Beasley
Rocket Mortgage
39 Reviews
Sandi Henault Grady

"I was looking to consolidate all my debts and refinance my house. Jeremy had got a hold of me and said that he could help me out with this. I am so thankful that Jeremy had went over everything with ...I was looking to consolidate all my debts and refinance my house. Jeremy had got a hold of me and said that he could help me out with this. I am so thankful that Jeremy had went over everything with me and explained what we could do. He is very knowledgeable and honest and up front with all the regulation to do with my state I live in. It was the fastest and easiest process that I have ever done. Thank you so much Jeremy for being there to help us threw this and being so patient. I was not the easiest person to deal with but Jeremy was very patient and understanding. I would totally refer Jeremy to everyone I know that is looking to refinance. Jeremy also follows up with me periodically and sees how things are going. Very wonderful experience and acknowledgement with all my loan."

Jenn Bradley
Jenn Bradley

Jenn Bradley
Rocket Mortgage
39 Reviews
Lisa Jones

"This has by far been one of the best experiences I've ever had refinancing with Jenn's help. No exaggeration here, she goes way above and beyond to make sure that everything processes through and ...This has by far been one of the best experiences I've ever had refinancing with Jenn's help. No exaggeration here, she goes way above and beyond to make sure that everything processes through and that all your questions are answered. Even through my closing process I continued to reach out to her here and there. You can really tell that she really cares about her clients. She responds quickly to questions and utilizes her contacts within Rocket Mortgage to get the answer you need. Without a doubt I would highly recommend contacting Jenn for your refinance and mortgage needs."

Tim Breen
Tim Breen

Tim Breen
Rocket Mortgage
39 Reviews
J Goland

"Working with Tim Breen was without question, one of the best customer service experiences I have ever had. From the very beginning, he demonstrated an extraordinary level of professionalism, ...Working with Tim Breen was without question, one of the best customer service experiences I have ever had. From the very beginning, he demonstrated an extraordinary level of professionalism, responsiveness, and genuine care that completely transformed what is typically a stressful process into one that felt, organized, and attainable. His communication was absolutely exceptional. Every question I had was answered quickly, thoroughly, and in a way that made even the most complicated mortgage terminology easy to understand. No matter how busy things became, I always felt like a priority. He was proactive at every step, constantly keeping me informed, anticipating potential concerns before they became issues, and ensuring there were never any surprises along the way. What truly set him apart was his dedication and attention to detail. He went above and beyond to secure the best possible outcome for me and navigated every aspect of the loan process with incredible expertise and confidence. His ability to combine deep industry knowledge with kindness, patience, and authenticity is rare and deserves recognition. In a world where customer service often feels rushed or transactional, my Tim delivered a level of excellence that far exceeded my expectations. He made me feel supported, valued, and confident from start to finish. I cannot recommend him highly enough and am beyond grateful for the outstanding experience he provided. If every company had professionals like him, the entire home-buying process would be a completely different experience."

Courtney Chung
Courtney Chung

Courtney Chung
Rocket Mortgage
39 Reviews
Bryan Bell

"My experience with Courtney was absolutely superb. She made navigating a refi simple, straightforward and drama-free. Consummately professional, yet very personable, Courtney ensured all expectations ...My experience with Courtney was absolutely superb. She made navigating a refi simple, straightforward and drama-free. Consummately professional, yet very personable, Courtney ensured all expectations and obligations -- from Rocket Mortgage and myself -- were managed and executed flawlessly. I would definitely recommend her to anyone searching for a great mortgage banker/agent."

Christopher Clemons
Christopher Clemons

Christopher Clemons
Rocket Mortgage
39 Reviews
Scott Sampson

"I worked with Christopher during my recent refinance at Rocket Mortgage. He was extremely professional and helpful throughout the process. He explained everything thoroughly and wasn't afraid to ...I worked with Christopher during my recent refinance at Rocket Mortgage. He was extremely professional and helpful throughout the process. He explained everything thoroughly and wasn't afraid to escalate issues to the next level if I threw him a "curve ball". Better than that, Christopher was quick to respond to any emails or phone calls regarding any questions that I had and he made sure that the entire process went smoothly. Thank you for making my refinance easy, Christopher...it has been a pleasure working with you."

Ally Dietrich
Ally Dietrich

Ally Dietrich
Rocket Mortgage
39 Reviews
Sandy Merino

"Ally was fantastic! From our first phone call to our closing, Ally was always super helpful. If I had any questions, she was always clear and thoughtful in her responses, thinking of ways to help us ...Ally was fantastic! From our first phone call to our closing, Ally was always super helpful. If I had any questions, she was always clear and thoughtful in her responses, thinking of ways to help us out, offering options, calculating breakeven points, etc, and no pressure to go one way or the other (eg purchasing points vs no points). Using Rocket Mortgage’s online portal, I felt very confident and comfortable knowing whose court the ball was in throughout the process: whether I needed to do something, or whether it was just a waiting period for me. And communication was so easy: never spent time on hold, always a helpful and professional response. Most people don’t purchase a home many times in their life, or they don’t do it often enough to remember how to do it. Regardless of your experience, you can definitely trust Ally and Rocket Mortgage to help you purchase your new home!"