Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 105 of 397
Sandi Henault Grady

"I was looking to consolidate all my debts and refinance my house. Jeremy had got a hold of me and said that he could help me out with this. I am so thankful that Jeremy had went over everything with ...I was looking to consolidate all my debts and refinance my house. Jeremy had got a hold of me and said that he could help me out with this. I am so thankful that Jeremy had went over everything with me and explained what we could do. He is very knowledgeable and honest and up front with all the regulation to do with my state I live in. It was the fastest and easiest process that I have ever done. Thank you so much Jeremy for being there to help us threw this and being so patient. I was not the easiest person to deal with but Jeremy was very patient and understanding. I would totally refer Jeremy to everyone I know that is looking to refinance. Jeremy also follows up with me periodically and sees how things are going. Very wonderful experience and acknowledgement with all my loan."

J Goland

"Working with Tim Breen was without question, one of the best customer service experiences I have ever had. From the very beginning, he demonstrated an extraordinary level of professionalism, ...Working with Tim Breen was without question, one of the best customer service experiences I have ever had. From the very beginning, he demonstrated an extraordinary level of professionalism, responsiveness, and genuine care that completely transformed what is typically a stressful process into one that felt, organized, and attainable. His communication was absolutely exceptional. Every question I had was answered quickly, thoroughly, and in a way that made even the most complicated mortgage terminology easy to understand. No matter how busy things became, I always felt like a priority. He was proactive at every step, constantly keeping me informed, anticipating potential concerns before they became issues, and ensuring there were never any surprises along the way. What truly set him apart was his dedication and attention to detail. He went above and beyond to secure the best possible outcome for me and navigated every aspect of the loan process with incredible expertise and confidence. His ability to combine deep industry knowledge with kindness, patience, and authenticity is rare and deserves recognition. In a world where customer service often feels rushed or transactional, my Tim delivered a level of excellence that far exceeded my expectations. He made me feel supported, valued, and confident from start to finish. I cannot recommend him highly enough and am beyond grateful for the outstanding experience he provided. If every company had professionals like him, the entire home-buying process would be a completely different experience."

Scott Sampson

"I worked with Christopher during my recent refinance at Rocket Mortgage. He was extremely professional and helpful throughout the process. He explained everything thoroughly and wasn't afraid to ...I worked with Christopher during my recent refinance at Rocket Mortgage. He was extremely professional and helpful throughout the process. He explained everything thoroughly and wasn't afraid to escalate issues to the next level if I threw him a "curve ball". Better than that, Christopher was quick to respond to any emails or phone calls regarding any questions that I had and he made sure that the entire process went smoothly. Thank you for making my refinance easy, Christopher...it has been a pleasure working with you."

Mindy Jacobson

"We had an amazing experience working with Daniela. Not only was she extremely knowledgeable and efficient in guiding us through the mortgage process, but she was also incredibly kind and personable. ...We had an amazing experience working with Daniela. Not only was she extremely knowledgeable and efficient in guiding us through the mortgage process, but she was also incredibly kind and personable. She truly went above and beyond to ensure that we felt comfortable and understood every step of the process. She was always available to answer any questions we had, and her patience and understanding made us feel at ease during what can often be a stressful process. We highly recommend Daniela to anyone looking for a mortgage, as she is truly one of the best in the business."

Charlie Speller

"Matt was the superb, words can't describe how helpful, knowledgeable and patient he was, always there even when the process look like it wasn't going to proceed. He was able to be reach and kept be ...Matt was the superb, words can't describe how helpful, knowledgeable and patient he was, always there even when the process look like it wasn't going to proceed. He was able to be reach and kept be up to date in the process of completing the refinance process. He went over and beyond especially with M V Realty and how they mislead me in using them as my realtor if I ever decided to sale my house and they even put a lend on my house. Made me think twice and very caution in the future of realtor companies. The quick scheme they use and quick money they offered. I'm thinking give them a chance if I ever decide to sell my home and the representative, they sent was so nice and she couldn't be reach after I heard they had a lend on my house. Especially when i never heard of M V Realtor company, so heads up to everybody be careful who you put your trust in especially when it comes to selling your home. They took advantage of me and please read documents careful before signing them and because they seem so genuine. But Matt was the man that kept me in the loop and again he went over and beyond especially when M V Realtor company couldn't be reach by phone. It was so stressful dealing with M V Realty. So i recommend Matt to everyone. Thanks again Matt"

Katherine

"Working with Rodi Hana was truly an exceptional experience. From our very first conversation, he was professional, knowledgeable, and incredibly responsive. He took the time to explain every step of ...Working with Rodi Hana was truly an exceptional experience. From our very first conversation, he was professional, knowledgeable, and incredibly responsive. He took the time to explain every step of the loan process in simple terms, answered all my questions with patience, and made me feel confident and informed the entire way through. What really stood out was his attention to detail and personal care. He worked tirelessly to secure the best possible rate and made sure all paperwork was completed accurately and on time. Even when unexpected issues popped up, Rodi handled everything quickly and efficiently, always keeping me in the loop. Thanks to his dedication, my loan was approved faster than I imagined, and closing was smooth and stress-free. I truly felt like I had someone on my side who cared about my goals and financial future. Although, there were other people behind this process, my family and I are mostly grateful to all Rodi’s help. I highly recommend Rodi to anyone looking for a loan officer who goes above and beyond. You won’t find better service or a more trustworthy professional!"

Evelyn Velazquez

"I can't thank Kyle enough for helping me obtain a refinance when my other two banks wouldn't. At the time I called Kyle I was in despair. Kyle talked me though my options, by the time our first ...I can't thank Kyle enough for helping me obtain a refinance when my other two banks wouldn't. At the time I called Kyle I was in despair. Kyle talked me though my options, by the time our first phone conversation ended I was so hopeful again. Wonderful experience, everyone I dealt with was extremely professional and answered all my questions. I've refinanced before but never with the online format that Rocket Mortgage provided, very easy and convenient. My first mortgage payment is due in January and I'm so happy to be paying what I'm paying now. Kyle saved me alittle over $500 a month with this refinance. Thank you Kyle and I will definitely recommend you to all my family and friends. Happy New Year! From A Very Satisfied Customer Evelyn V."

cathy berard

"Amazing interaction with Francis from start to finish. I told him up front what i was looking for & that i had a difficult time trying to accomplish with my local bank. He assured me he could help & ...Amazing interaction with Francis from start to finish. I told him up front what i was looking for & that i had a difficult time trying to accomplish with my local bank. He assured me he could help & he kept his word & then some. He went above & beyond for us. Patient ,knowledgeable, informative & always available to answer questions!!!!! I will definitely recommend rocket & Francis. I was very impressed with how he made himself available promptly in a world you cant even get a return phone call. Francis is outstanding, friendly & patient."

Lindsey Bahr

"Julian gets down to business! We were exploring the opportunity to refinance and had just started shopping around. When we first connected with Julian, I had expressed our goals - reduce the term from...Julian gets down to business! We were exploring the opportunity to refinance and had just started shopping around. When we first connected with Julian, I had expressed our goals - reduce the term from 20 to 15 years and take advantage of the low market rates. He threw out some numbers (rate and estimated payment) that sounded very appealing and said "what if I can make that happen?" We continued with Julian and Rocket Mortgage while also continuing to keep our eye on other lenders to ensure we were getting the best deal. Never once did any other lender come close to giving us the deal we got! We felt informed and up to date throughout the entire process as he remained in close contact with us to check in often. The close was smooth and efficient, and we truly appreciated his guidance and expertise."

Norma Fite-Mills

"Zach assisted us in refinancing our home. We had built enough equity with the improvements that we had made to the home, that we were able to borrow more than the original loan to make additional ...Zach assisted us in refinancing our home. We had built enough equity with the improvements that we had made to the home, that we were able to borrow more than the original loan to make additional improvements. As we had questions or concerns, Zach was able to get the answers and put our minds at easy. He was very knowledgeable and helped us proceed through the refinancing process."