Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 106 of 357
Gerry Den Ouden

"Our experience with Hamlet was exceptional. In the beginning, we were a little skeptical about using a big company for our mortgage, however we realized having Hamlet on our team was the most ...Our experience with Hamlet was exceptional. In the beginning, we were a little skeptical about using a big company for our mortgage, however we realized having Hamlet on our team was the most important factor. If you are looking for someone who is going to fight for you every step of the way, keep consistent communication, and walk you through every step of the process, Hamlet is the guy. I will continue to refer everyone i know looking for a house that Hamlet is the guy to have."

John Bartlow

"Ashley provided exceptional service throughout our loan process. She was attentive to our needs, thorough in her approach, and always prompt in her responses. Above all, she was incredibly kind and ...Ashley provided exceptional service throughout our loan process. She was attentive to our needs, thorough in her approach, and always prompt in her responses. Above all, she was incredibly kind and courteous, making the entire experience smooth and stress-free. Her dedication to helping us secure our loan went above and beyond our expectations. Ashley worked tirelessly to ensure everything was handled efficiently and with precision. Her expertise and professionalism truly stood out, and she made us feel confident every step of the way. If you're looking for a reliable, knowledgeable, and compassionate loan expert, we highly recommend Ashley. She exceeded our expectations and delivered outstanding results!"

Tammie Brewer

"I can't rave enough about how easy Julius and the Rocket Mortgage team were to work with when refinancing my home. All of my questions and fears were addressed immediately and professionally. Even ...I can't rave enough about how easy Julius and the Rocket Mortgage team were to work with when refinancing my home. All of my questions and fears were addressed immediately and professionally. Even though I originally had some doubts about the whole process being online, it turned out to be quick and easy, and above all very CONVENIENT! I never had to leave my home for meetings or discussions. Everything was handled online. All forms and paperwork were uploaded online, making the whole process extremely easy. You just check your account each day for any questions or needs from Rocket Mortgage. All-in-all, the whole process took about 2 weeks, which is phenomenal if you've ever used a traditional mortgage company or bank to process a loan. I highly recommend Rocket Mortgage and Julius Hindy as your loan officer."

Tommy Taylor

"Appreciate the professionalism, patience and exceptional service provided by Rocket Mortgage’s representative, Jim Levesque. From beginning to the very end when we closed and signed our documents, ...Appreciate the professionalism, patience and exceptional service provided by Rocket Mortgage’s representative, Jim Levesque. From beginning to the very end when we closed and signed our documents, Jim was able to guide us all along. We are now realizing how much paperwork is required now a days just to acquire a new loan. If Jim was not guiding us through the process, we would have walked away, but we made it through to the final step, and signed off on our loan. We really appreciate the help we received from Jim, so if you are thinking about getting a loan, we highly recommend you contact Rocket Mortgage and ask for Jim Levesque. He will help you with everything. Rocket Mortgage you should be proud to have placed on your team Jim, because he knows how to accomplish the job!"

Samantha Silkin

"From our first conversation and throughout the entire loan process, James was incredibly helpful, knowledgeable and thorough. Even when I was passed along to other members of the team, James went ...From our first conversation and throughout the entire loan process, James was incredibly helpful, knowledgeable and thorough. Even when I was passed along to other members of the team, James went above and beyond his roll, keeping in constant communication to help ensure a smooth, stress-free experience. He offered assistance to my many, many questions, patiently guiding me through any processes I needed clarity on. James' commitment to excellence is an absolute reflection of his professionalism and dedication to his customers. Honestly, everyone at Rocket Mortgage has been exceptional to work with. James is, without a doubt, an incredible asset to your team (which I'm sure you already know), and deserves any accolades you can think of to give him. It was truly a pleasure working with him and the rest of the Rocket Mortgage team."

Len Sea

"Colleen deserves all the stars in the sky! 5 stars simply isn’t enough. Very knowledgeable, quick to respond and patient. She truly went above and beyond for us. We are first time home buyers and we ...Colleen deserves all the stars in the sky! 5 stars simply isn’t enough. Very knowledgeable, quick to respond and patient. She truly went above and beyond for us. We are first time home buyers and we come from a tight-knit family so we discuss everything, especially when it comes to big purchases. Colleen patiently and kindly explained everything in detail, never to busy to answer our calls and answer our questions or our family’s. She even went as far as giving my grandmother a call to explain things to her too! She is truly a gem, yesterday we finally signed all of our paperwork and closed on our house! She made the process smooth and simple, answering even more questions even when it was out of her hands. Like I said before, 5 stars isn’t enough to describe just how great she made our first home buying experience. Colleen and Debby both deserve all the stars!"

Cody Dimsum

"First and foremost, Tre Owens is easily one of the most down to earth, friendly and informative individuals you could talk to on the phone when it comes to buying a home. He has been beyond helpful in...First and foremost, Tre Owens is easily one of the most down to earth, friendly and informative individuals you could talk to on the phone when it comes to buying a home. He has been beyond helpful in many ways! I'm a first time homebuyer and could not be more ignorant to the process which can be frustrating for anyone trying to help me. Tre has went above and beyond to not only explain the entire process to me at each new step but goes out of his way to keep in touch with me and informed, as in he still calls me after his office hours just to make sure I'm updated on everything. Tre Owens and Ryan Banar from Rocket Mortgage definitely sets high standards for customer service and they exceed it admirably!"

Natalie Stoynoff

"As a first time home buyer, I had a LOT of questions. Aubrey was always extremely knowledgeable and went well out of her way to make sure all of my concerns were addressed throughout the process of ...As a first time home buyer, I had a LOT of questions. Aubrey was always extremely knowledgeable and went well out of her way to make sure all of my concerns were addressed throughout the process of finalizing my loan. She made herself available to answer messages and calls as soon as possible, and she really went above and beyond to make sure any issues that came up were addressed promptly. She was not only friendly but also professional and knew exactly what to do when problems arose, even up until an hour before closing on the mortgage -- she was still available and working for us well after her role in the process was formally over. If I'm ever in the market again for a new home, I would not go through anyone but Aubrey to get the loan approved."

Alex Cabral

"I recently had the pleasure of working with Hailee as my loan lender, and I can confidently say that my experience was nothing short of exceptional. From start to finish, Hailee demonstrated an ...I recently had the pleasure of working with Hailee as my loan lender, and I can confidently say that my experience was nothing short of exceptional. From start to finish, Hailee demonstrated an unparalleled level of professionalism, efficiency, and personalized attention that truly exceeded my expectations. From the moment I reached out for assistance with my loan application, Hailee was prompt in responding to my queries and provided clear and detailed explanations about the entire process. What truly stood out was her ability to make me feel comfortable and assured throughout the journey. She understood my financial needs and tailored her services to meet my specific requirements, ensuring that I felt supported every step of the way. Hailee's expertise and knowledge in the lending industry were evident as she guided me through the application process, offering valuable insights and advice. Her attention to detail and thoroughness were remarkable, leaving no stone unturned to ensure that all the necessary documentation was in order. Hailee made what could have been a complex and overwhelming process feel seamless and stress-free. Furthermore, Hailee's dedication to securing the best possible loan terms and interest rates was truly commendable. She worked diligently on my behalf, exploring various options and negotiating with lenders to obtain the most favorable terms. I felt confident and reassured that I was in the hands of a true professional who had my best interests at heart. In addition to her exceptional expertise, Hailee's customer service was outstanding. She was always available to address my concerns and answer my questions promptly, providing regular updates on the progress of my loan application. Her genuine and friendly demeanor made the entire experience enjoyable, and I felt valued as a client. Overall, working with Hailee was an absolute pleasure, and I cannot recommend her highly enough. Her professionalism, expertise, and personalized approach set her apart from other loan lenders. If you're in need of financial assistance, look no further than Hailee. She will go above and beyond to ensure that you receive the best possible loan options, tailored to your needs. Hailee truly deserves every bit of praise, and I am grateful to have had the opportunity to work with such an exceptional loan lender. Thank you, Hailee, for making the loan process a breeze and for providing me with an outstanding experience. You have earned my utmost respect and trust, and I will definitely turn to you for any future lending needs."

Shawn Rutledge

"Shane did a great job and made my initial experience seamless and easy despite the nuances of being self employed, complex businesses, etc...I wish he would have handled my experience A-Z. I know that...Shane did a great job and made my initial experience seamless and easy despite the nuances of being self employed, complex businesses, etc...I wish he would have handled my experience A-Z. I know that is the Rocket Mortgage "way" but my experience after him was not great and felt unorganized. I was so far down the path, however, it was not worth redoing everything with another lending company/platform. Shane was great though. Its too bad the folks managing a lot of the first impression components, gathering a ton of info, etc...are not involved with the purchase, A to Z. I will likely buy another house sometime in the future. I would 100% use Rocket Mortgage if my impression were only riding on Shane. Shawn Rutledge"