Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 107 of 397
Jean Leedy

"A few weeks ago I started an on-line inquiry with Rocket Mortgage but didn't finish it. Jeremy was one of many who contacted me based on that partial inquiry and I was impressed with his messages so ...A few weeks ago I started an on-line inquiry with Rocket Mortgage but didn't finish it. Jeremy was one of many who contacted me based on that partial inquiry and I was impressed with his messages so I called him when I was ready to move forward. He is very personable and has great communication skills. I was set on getting a personal loan that didn't include refinancing my home. However, Jeremy was able to show me the value of refinancing and still achieving the financial goals that I had. He is very prompt at keeping appointments and went out of his way to fit our appointments into my busy schedule. That included evenings, weekends and even a call when he was ill. I've moved to the next phase of the process and have a new contact. However, I know that if I need Jeremy for something he is available to take my call. I highly recommend him to anyone wanting to work with Rocket Mortgage. Great job Jeremy! Jeannie L."

Charlie DeCosa Jr.

"Al Hammoud is one of the most professional people I've worked with in YEARS. He is: PATIENT...VERY PATIENT, knowledgeable, sincere and ALWAYS AVAILABLE even for what may seem like silly or small ...Al Hammoud is one of the most professional people I've worked with in YEARS. He is: PATIENT...VERY PATIENT, knowledgeable, sincere and ALWAYS AVAILABLE even for what may seem like silly or small questions. I believe, because of his skills, he is confident and helpful in reassuring to clients during such a huge financial decision. HE'S THE BEST!"

Kat _naturel

"As a first time home buyer, Brandi was pivotal in helping me get into my new home. She was super knowledgeable and helpful in answering any questions I had, which were a lot! The timing through the ...As a first time home buyer, Brandi was pivotal in helping me get into my new home. She was super knowledgeable and helpful in answering any questions I had, which were a lot! The timing through the holidays made it challenging as well as a complicated issue with the appraisal which I found to be completely overwhelming but Brandi was so patient and helpful in keeping me on task while processing everything smoothly and in a timely manner. I thoroughly enjoyed working together to make this purchase happen - she’s personable, really easy to work with and definitely committed to her work. Thank you Brandi, so grateful for all your help!"

Brett Neumeier

"Amber was wonderful to work with! She was always friendly, professional, knowledgeable, and responsive -- throughout the entire process, she addressed all of my questions and concerns quickly and ...Amber was wonderful to work with! She was always friendly, professional, knowledgeable, and responsive -- throughout the entire process, she addressed all of my questions and concerns quickly and correctly. Her responsiveness was amazing enough that it deserves a special call-out. I submitted a request for pre-approval of a loan when I was on my way to look at a property, and Amber called within half an hour to find out more about my situation and timeline. Simply an amazing level of service. I would recommend her 100% to anyone considering a home purchase!"

Edith Edlund

"I obtained a mortgage with Rocket Mortgage a number of years ago. Recently I rewrote my mortgage. 5 stars does not come even near to the quality of expertise given. From start to finish my dealings ...I obtained a mortgage with Rocket Mortgage a number of years ago. Recently I rewrote my mortgage. 5 stars does not come even near to the quality of expertise given. From start to finish my dealings with this Company and Dan Mayer has been outstanding. They offered the best rates, quick to answer my questions, always answered/returned my calls, knew what he was talking about and put things in easy to understand language. No matter what I call about the staff is always polite and gives prompt service. I will stay with Rocket Mortgage because they have never let me down."

sahvanna lopez

"Patrick at Rocket Mortgage made what could have been a stressful process feel smooth, clear, and genuinely exciting. From day one, he was knowledgeable, responsive, and incredibly patient with every ...Patrick at Rocket Mortgage made what could have been a stressful process feel smooth, clear, and genuinely exciting. From day one, he was knowledgeable, responsive, and incredibly patient with every question I had. He always took the time to explain things in a way that actually made sense and made me feel confident every step of the way. What stood out most was how much he truly cared — I never felt like “just another client.” Patrick stayed on top of everything, communicated consistently, and worked hard to make sure the process moved quickly and efficiently. His professionalism, honesty, and dedication are unmatched. If you’re looking for someone who will go above and beyond to help you through the home loan process, Patrick is absolutely the person you want on your side. I can’t recommend him enough, and I’m so grateful for all of his help throughout this journey."

Allison Jensen

"Linda was extremely helpful in find the right loan solution during a recent financial situation/hardship. She helped us the during the entire process from start to finish. Her soft spoken, kind and ...Linda was extremely helpful in find the right loan solution during a recent financial situation/hardship. She helped us the during the entire process from start to finish. Her soft spoken, kind and truly caring personality made a very stressful situation much less stressful. Linda is very knowledgeable at her job and you can tell she enjoys what's she does and goes to great lengths in helping people achieve the right solution to help with the loan they are trying to secure. Linda is a wonderful asset to Rocket Mgt. She is a fabulous loan advisor/broker."

Kimberly Nicholson

"Nelson Peraza was amazing. He helped me from the beginning to end of the refinancing of my home, was knowledgeable, courteous, patient, and empathic to my needs and goals for the mortgage. When I had ...Nelson Peraza was amazing. He helped me from the beginning to end of the refinancing of my home, was knowledgeable, courteous, patient, and empathic to my needs and goals for the mortgage. When I had questions, he always took the time to answer them in a timely manner. I would recommend him for any financial transaction and am thankful that he happened to be the mortgage banker assigned to assist me. If given a choice, he would be who I would go to for all of my future banking needs. I have closed on many homes and refinances in the past and this one was the most seamless. Special note that my refinance was a VA refinance with extra hoops to jump through and we sailed through without a hitch. Thanks Nelson."

Lynda Douglas

"I have had two refi's with Rocket Mortgage. This last time was during the Covid Pandemic. This caused a different timeline and a few more delays. Sonja was available and responsive and answered all ...I have had two refi's with Rocket Mortgage. This last time was during the Covid Pandemic. This caused a different timeline and a few more delays. Sonja was available and responsive and answered all of my questions (there was a number of them). The Rocket Team did not return my call but I was able to reach Sonja and this was very helpful. She gives excellent customer service!"

John Chin

"One evening I came across Rocket Mortgage on YouTube , just out of curiosity I clicked on page and started filling out form for a loan. I continued filling out but stopped. I assume Jacqueline saw my ...One evening I came across Rocket Mortgage on YouTube , just out of curiosity I clicked on page and started filling out form for a loan. I continued filling out but stopped. I assume Jacqueline saw my attempt at filling out the form, she asked if she could help. I thought it was some kind of scam since she asked for my SS # I tried to close but she typed a few words that made me think it wasn’t a scam. As we were communicating with each other via messaging, she told me she can save me $$ since she saw what my financial situation is. As soon as she stated that, I thought how could she know about my financial situation. I realized that she got my information via a Rocket Mortgage customer via my name. Jacqueline worked out what could be paid off and what I could save. I decided to go for it. I have had a great experience with corresponding with Ms Jacqueline throughout my ordeal with my second Rocket Mortgage loan. If I had any problems she would guide me through via text messsge or call. Ms Jacqueline is an awesome benefit for Rocket Mortgage since she’s very knowledgeable of her work. Ms Jacqueline is very friendly and helpful in certain situation. Ms Jacqueline is always in communication with me as the loan is being processed. I consider her a friend after what I went through with this loan. I would definitely recommend her time to others for a mortgage!!"