Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 110 of 397
Sonia Pijuan

"Patrick was very professional. He answered my emails and my concerns immediately. I never had to wait long for a reply. The most astonishment from Patrick that it was Sunday night and I had ...Patrick was very professional. He answered my emails and my concerns immediately. I never had to wait long for a reply. The most astonishment from Patrick that it was Sunday night and I had concerns about my loan and he answered my call. That was over and beyond and greatly appreciated. I was impressed overall with Rocket Mortgage that I referred my daughter. I was hoping that she was going to get Patrick but another answered her request."

Samantha Silkin

"From our first conversation and throughout the entire loan process, James was incredibly helpful, knowledgeable and thorough. Even when I was passed along to other members of the team, James went ...From our first conversation and throughout the entire loan process, James was incredibly helpful, knowledgeable and thorough. Even when I was passed along to other members of the team, James went above and beyond his roll, keeping in constant communication to help ensure a smooth, stress-free experience. He offered assistance to my many, many questions, patiently guiding me through any processes I needed clarity on. James' commitment to excellence is an absolute reflection of his professionalism and dedication to his customers. Honestly, everyone at Rocket Mortgage has been exceptional to work with. James is, without a doubt, an incredible asset to your team (which I'm sure you already know), and deserves any accolades you can think of to give him. It was truly a pleasure working with him and the rest of the Rocket Mortgage team."

lakyn sattison

"Carter’s efficiency and proactive approach was evident when the house transaction went so smoothly. If you’re looking for a mortgage loan officer who delivers outstanding service, he is the one! The...Carter’s efficiency and proactive approach was evident when the house transaction went so smoothly. If you’re looking for a mortgage loan officer who delivers outstanding service, he is the one! The entire team at Rocket Mortgage worked diligently to ensure a quick and effective buying experience. From working with the realtor, negotiating the asking price to handling paperwork, everything was streamlined. I would gladly recommend Carter to potential customers looking for a transparent and trusting relationship with their mortgage lender. Working with Carter was an absolute pleasure! His knowledgeable insights into the real estate market and loan process gave me a confidence in my investment."

Len Sea

"Colleen deserves all the stars in the sky! 5 stars simply isn’t enough. Very knowledgeable, quick to respond and patient. She truly went above and beyond for us. We are first time home buyers and we ...Colleen deserves all the stars in the sky! 5 stars simply isn’t enough. Very knowledgeable, quick to respond and patient. She truly went above and beyond for us. We are first time home buyers and we come from a tight-knit family so we discuss everything, especially when it comes to big purchases. Colleen patiently and kindly explained everything in detail, never to busy to answer our calls and answer our questions or our family’s. She even went as far as giving my grandmother a call to explain things to her too! She is truly a gem, yesterday we finally signed all of our paperwork and closed on our house! She made the process smooth and simple, answering even more questions even when it was out of her hands. Like I said before, 5 stars isn’t enough to describe just how great she made our first home buying experience. Colleen and Debby both deserve all the stars!"

Natalie Stoynoff

"As a first time home buyer, I had a LOT of questions. Aubrey was always extremely knowledgeable and went well out of her way to make sure all of my concerns were addressed throughout the process of ...As a first time home buyer, I had a LOT of questions. Aubrey was always extremely knowledgeable and went well out of her way to make sure all of my concerns were addressed throughout the process of finalizing my loan. She made herself available to answer messages and calls as soon as possible, and she really went above and beyond to make sure any issues that came up were addressed promptly. She was not only friendly but also professional and knew exactly what to do when problems arose, even up until an hour before closing on the mortgage -- she was still available and working for us well after her role in the process was formally over. If I'm ever in the market again for a new home, I would not go through anyone but Aubrey to get the loan approved."

Alex Cabral

"I recently had the pleasure of working with Hailee as my loan lender, and I can confidently say that my experience was nothing short of exceptional. From start to finish, Hailee demonstrated an ...I recently had the pleasure of working with Hailee as my loan lender, and I can confidently say that my experience was nothing short of exceptional. From start to finish, Hailee demonstrated an unparalleled level of professionalism, efficiency, and personalized attention that truly exceeded my expectations. From the moment I reached out for assistance with my loan application, Hailee was prompt in responding to my queries and provided clear and detailed explanations about the entire process. What truly stood out was her ability to make me feel comfortable and assured throughout the journey. She understood my financial needs and tailored her services to meet my specific requirements, ensuring that I felt supported every step of the way. Hailee's expertise and knowledge in the lending industry were evident as she guided me through the application process, offering valuable insights and advice. Her attention to detail and thoroughness were remarkable, leaving no stone unturned to ensure that all the necessary documentation was in order. Hailee made what could have been a complex and overwhelming process feel seamless and stress-free. Furthermore, Hailee's dedication to securing the best possible loan terms and interest rates was truly commendable. She worked diligently on my behalf, exploring various options and negotiating with lenders to obtain the most favorable terms. I felt confident and reassured that I was in the hands of a true professional who had my best interests at heart. In addition to her exceptional expertise, Hailee's customer service was outstanding. She was always available to address my concerns and answer my questions promptly, providing regular updates on the progress of my loan application. Her genuine and friendly demeanor made the entire experience enjoyable, and I felt valued as a client. Overall, working with Hailee was an absolute pleasure, and I cannot recommend her highly enough. Her professionalism, expertise, and personalized approach set her apart from other loan lenders. If you're in need of financial assistance, look no further than Hailee. She will go above and beyond to ensure that you receive the best possible loan options, tailored to your needs. Hailee truly deserves every bit of praise, and I am grateful to have had the opportunity to work with such an exceptional loan lender. Thank you, Hailee, for making the loan process a breeze and for providing me with an outstanding experience. You have earned my utmost respect and trust, and I will definitely turn to you for any future lending needs."

Shawn Rutledge

"Shane did a great job and made my initial experience seamless and easy despite the nuances of being self employed, complex businesses, etc...I wish he would have handled my experience A-Z. I know that...Shane did a great job and made my initial experience seamless and easy despite the nuances of being self employed, complex businesses, etc...I wish he would have handled my experience A-Z. I know that is the Rocket Mortgage "way" but my experience after him was not great and felt unorganized. I was so far down the path, however, it was not worth redoing everything with another lending company/platform. Shane was great though. Its too bad the folks managing a lot of the first impression components, gathering a ton of info, etc...are not involved with the purchase, A to Z. I will likely buy another house sometime in the future. I would 100% use Rocket Mortgage if my impression were only riding on Shane. Shawn Rutledge"

Lori Prashker-Thomas

"I am writing this review to express my utmost satisfaction and gratitude for the outstanding service provided by our Mortgage Broker, Patrick Sumara. From the initial consultation to the successful ...I am writing this review to express my utmost satisfaction and gratitude for the outstanding service provided by our Mortgage Broker, Patrick Sumara. From the initial consultation to the successful closing of our mortgage, Patrick’s professionalism, expertise, and dedication have truly set a remarkable standard in the industry. Patrick’s in-depth knowledge of the mortgage market and his ability to navigate the complex process, made our experience seamless and stress-free. He patiently guided us through each step, answering all my questions, and ensuring I felt confident in the decisions being made. What truly stood out was Patrick’s commitment to finding the best financial solution tailored to our specific needs. He not only secured a competitive interest rate, but also went above and beyond to explore options that maximized our financial benefits. Communication was flawless throughout the entire process. Patrick was consistently responsive, keeping us informed of updates and proactively, addressing any potential challenges. His dedication to providing top-notch customer service is evident and greatly appreciated. In addition to his professional manner, Patrick’s friendly and approachable demeanor made the entire experience a pleasure. He fostered a trusting and comfortable atmosphere, turning what can be a daunting process into a collaborative and positive journey. I wholeheartedly recommend Patrick Sumara to anyone seeking a mortgage broker, who combines expertise with genuine care for clients. My experience working with Patrick has been nothing short of excellent, and I am confident that he will continue to exceed expectations for others as well. Thank you, Patrick, for turning this refinance into a reality. I am grateful for the exceptional service and support."

Eric Elverhoy

"Kianda was terrific from the first time we spoke. She didn't try and pressure me into any decision and took the time to answer all my questions as well as address any concerns I had. Throughout the ...Kianda was terrific from the first time we spoke. She didn't try and pressure me into any decision and took the time to answer all my questions as well as address any concerns I had. Throughout the entire process she was always available, however I didn't need to contact her often as everything happened just as she said it would. Quite frankly, I will be using Rocket Mortgage again in a few years simply because of Kianda."

Linda Barlow

"Brandon made the refinancing of my home, effortless. He was very professional and knowledgeable. He listened attentively and answered any questions or concerns I may have had in a patient and timely ...Brandon made the refinancing of my home, effortless. He was very professional and knowledgeable. He listened attentively and answered any questions or concerns I may have had in a patient and timely manner. He explained the loan process and made sure that I understood everything. His communication skills are exemplary. I was able to close my loan within weeks (in Rocket-speed!) I have been a customer of Rocket Mortgage for many years and I would never consider going anywhere else. Their entire staff is amazing and I appreciate the GREAT Customer Service! That will always keep me coming back!!!!!"