Rocket Mortgage Reviews

Reviews of Rocket Mortgage

Team Members

Page 111 of 397
Bernard McMullan

"We had a great experience working with Joe (and his colleagues) at Rocket Mortgage. He hung in there as we amassed a large amount of documentation (I am an independent consultant-LLC) and answered our...We had a great experience working with Joe (and his colleagues) at Rocket Mortgage. He hung in there as we amassed a large amount of documentation (I am an independent consultant-LLC) and answered our many questions in a transaction that was somewhat complicated. The entire Rocket Mortgage team was available whenever we had a concern, needed clarification, or wanted to alert them of our progress is submitting documents. We had thought that there were going to be problems submitting and keeping track of documents through an on-line portal, but we were pleasantly surprised at how organized things were. It was a pleasure work with Joe and the entire Rocket Mortgage team."

Wayne Anderson

"Alex was very helpful in reliving my concerns about our future mortgage plans to build a major addition to our home. We plan to build the addition with cash and needed some affirmation that our ...Alex was very helpful in reliving my concerns about our future mortgage plans to build a major addition to our home. We plan to build the addition with cash and needed some affirmation that our existing low interest loan could be continued without having to re-finance. He also went a step beyond, answering some other home financing related questions not directly related to the Rocket Mortgage programs. Thank you Alex. (PS, my son's name is Alex too)."

Tamara Santarelli

"Rocket Mortgage has well exceeded expectations!! Everyone who works for them is knowledgeable, compassionate, committed, and dedicated. There was never a moment that I felt as if they were not ...Rocket Mortgage has well exceeded expectations!! Everyone who works for them is knowledgeable, compassionate, committed, and dedicated. There was never a moment that I felt as if they were not working for us. They go above and beyond to accomplish every task and explain what is needed to achieve success and close the loan. Thank you Rocket Mortgage! I will never forget everyone who worked on our loan nor will I ever work with any other company again! You are all amazing! Just get Igor back and you will be 10 stars!!!"

Randy Bair

"Kurt has been absolutely TREMENDOUS throughout this entire process of my refinancing my mortgage. He was extremely helpful, courteous, and kind as well. He made me feel like a regular person who he ...Kurt has been absolutely TREMENDOUS throughout this entire process of my refinancing my mortgage. He was extremely helpful, courteous, and kind as well. He made me feel like a regular person who he was interested in helping as opposed to "just doing a job". In other words, he made me feel as though we were sitting down and enjoying each other's company. I want to extend my deepest appreciation for his help with my refinancing and would definitely recommend him to anyone looking to refinance."

Crystal Hamacher

"Hi, I wanted to take a moment out of my day to reach out and let you know WE OFFICIALLY CLOSED! you most likely know that (and I know it’s bowling night) so I won’t take too much time, we just wanted ...Hi, I wanted to take a moment out of my day to reach out and let you know WE OFFICIALLY CLOSED! you most likely know that (and I know it’s bowling night) so I won’t take too much time, we just wanted to personally reach out and say THANK YOU! from start to finish even during some road bumps and my OCD and stress you never left us hanging and you pulled strings to make sure you got us in this house, we can’t thank you enough for sticking it out with us!!! We now get to have a beautiful home for our family and I am not sure this would have been possible without you, you took the extra time that I needed and went over everything with me (even exploring apps that neither one of us we’re familiar with) 🤣 really don’t wanna do that again haha that sounds like it can be a Jim problem next time lol… but you made a very stressful place for me a lot more calm and we just wanted to reach out and say THANK YOU!!!! in the future (as we spoke about refinancing when Jim’s credit goes back up lol) I hope it’s you and me against Jim’s information once again…. Hopefully minus Fandual 🤣🤣 we hope you and yours have a beautiful holiday season (if you celebrate) and take care always….. your friend~~~Cryssy."

Tony Fuentes

"My second home equity line of credit was due to increase from a monthly payment of $100 to over $400! So I was in the market for a refinance to combine my first and second mortgage. Unfortunately, I ...My second home equity line of credit was due to increase from a monthly payment of $100 to over $400! So I was in the market for a refinance to combine my first and second mortgage. Unfortunately, I had been turned down by three banks because of an income issue and was feeling defeated. When Jose called, I didn't think he was going to be able to help me...but I'm happy to report that not only did Jose find the right loan program for me, but he also beat all the big bank offers I got denied for. You can tell right from the start that Jose is a seasoned pro. He takes his time to explain everything in detail and walks you through the whole process. He's quick to reply to emails and texts and he's knowledgable. I felt comfortable working with Jose and feel he is trustworthy. His team is organized and efficient. The whole process took 26 days when it was estimated to take over 40 days. I never felt like I was lost or left in the dark about something. I'd get periodic calls just to see if I had any questions and to update me about the loan process. They did everything perfect in my opinion and Jose and his team are a perfect example of what all mortgage loan providers should strive to be. Supremely recommended! "

ML Latson

"Mr. Earl Buggs my Senior Banker throughout this complete refinancing process was very effective and efficient person to work with. I enjoyed the pleasure of getting to know him as he dedicated his ...Mr. Earl Buggs my Senior Banker throughout this complete refinancing process was very effective and efficient person to work with. I enjoyed the pleasure of getting to know him as he dedicated his personal time and know how into my financial situation. He provided all answers to the questions I asked. Since I am a cautious person I always question all people and businesses intentions. However, Earl gained my complete trust throughout our business relationship. Earl has made my experience enjoyable. Now I am completely at ease since I know I have a person who is dedicated and on my side. Thank you, Earl."

Larry Palmer

"Dear Glen and Melanie, and to Whom This May Concern, This is to applaud your service for our recent Reverse Mortgage. Glen, your quick thinking resolved an issue that could have taken a long ...Dear Glen and Melanie, and to Whom This May Concern, This is to applaud your service for our recent Reverse Mortgage. Glen, your quick thinking resolved an issue that could have taken a long time to research. You had an answer in the same day. Your steady perseverance along with your professional manner got the job done. Melanie, You too have been a valuable source of information answering questions and making sure that we understood the process. A decision of this magnitude is not easy. Much prayer and consideration has brought us to the final outcome. We want to make sure that you both are commended for a job well done ! Thank you for your kindness. Thanking you again, Yours Sincerely, Larry and Char Palmer With the help of Glen and his team and much deliberation, we arrived at a plan for our future. We trusted and relied on his experience. We felt that we were in capable hands."

Joseph P

"I was in a tough situation with a divorce and needed to refinance the house in my name. I was petrified with the market having slowed and housing values having dropped. In the darkness Jerry was a ...I was in a tough situation with a divorce and needed to refinance the house in my name. I was petrified with the market having slowed and housing values having dropped. In the darkness Jerry was a light. Like- answer to my prayers. He was understanding, informative and built a package I could work with. Rocket was super to work with (my 4th loan with them over the years) and I could not be happier. I may never meet Jerry in person but if I could, I would shake his hand. He was transparent and CARED. He is the type of employee I would want as a supervisor. Rocket...retain him as an employee!"

Gerry Den Ouden

"Our experience with Hamlet was exceptional. In the beginning, we were a little skeptical about using a big company for our mortgage, however we realized having Hamlet on our team was the most ...Our experience with Hamlet was exceptional. In the beginning, we were a little skeptical about using a big company for our mortgage, however we realized having Hamlet on our team was the most important factor. If you are looking for someone who is going to fight for you every step of the way, keep consistent communication, and walk you through every step of the process, Hamlet is the guy. I will continue to refer everyone i know looking for a house that Hamlet is the guy to have."